We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
-
Decision Reference DRN-3915690
6 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3915690 The complaint Miss L complains that Revolut Ltd (Revolut) wouldn’t refund a payment made when she was scammed. What happened What Miss L says: Miss L told us she received a text message on 23 July 2022. It said her third-party payment service had been suspended and asked her to... (3 pages)View decision -
Decision Reference DRN-3920114
6 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3920114 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep thigs simple I will refer to Mr A throughout my decision. What happened The background of this compl... (3 pages)View decision -
Decision Reference DRN-3980093
6 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3980093 The complaint Mr A is complaining on behalf of M, a limited company he’s the director of. The complaint is that M hasn’t been refunded by Revolut Ltd after money was lost to a scam. Although M is the complainant, it is Mr A that had all the dealings with the scammer and Revolut... (5 pages)View decision -
Decision Reference DRN-4141367
5 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4141367 The complaint Mr K complains that Revolut Ltd won’t refund the funds he lost to a scammer. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving the reasons for my decision. What I’ve decided... (3 pages)View decision -
Decision Reference DRN-4004098
5 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4004098 The complaint Mrs S complains that Revolut Ltd won’t refund money she lost when she was a victim of a scam. Mrs S is represented by a firm that I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key ... (5 pages)View decision -
Decision Reference DRN-4132794
30 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4132794 The complaint Miss Z complains that Revolut Limited (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss Z is being represented by a third party. To keep things simple, I will refer to Miss Z throughout my decision. What happened Miss Z found an... (3 pages)View decision -
Decision Reference DRN-3845753
30 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3845753 The complaint Miss S complains that Revolut Ltd has not treated her fairly when she made payments to an investment scheme that now appears to have been fraudulent. What happened Miss S was persuaded to invest in a crowdfunding platform offering high rates of return for an inves... (5 pages)View decision -
Decision Reference DRN-4219056
29 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4219056 The complaint Mr G says Revolut Ltd (“Revolut”), didn’t do enough to help when he fell victim to an investment scam. He says Revolut should reimburse him for the money he lost. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised ... (6 pages)View decision -
Decision Reference DRN-3781592
29 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3781592 The complaint Mr C complains that Revolut Ltd won’t refund disputed transactions carried out on Mr C’s account. What happened Mr C had an account with Revolut. On 17 February 2022 two smart watches were registered on his account to be used as payment devices. On 17 February 202... (4 pages)View decision -
Decision Reference DRN-4198807
28 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4198807 The complaint Mr I complains that Revolut Ltd (Revolut) has refused to refund the money he has lost following him falling victim to two scams. Mr I is being represented by a third party. To keep things simple, I will refer to Mr I throughout my decision What happened The backgr... (4 pages)View decision
