We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4155527
28 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4155527 The complaint Mr K complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr K is being represented by a third party. To keep things simple, I will refer to Mr K throughout my decision. What happened The background of this com... (4 pages)View decision -
Decision Reference DRN-3961770
28 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3961770 The complaint Mr I complains that Revolut Ltd won’t return his funds that a third party bank rejected. What happened Mr I made an international transfer through Revolut for $4,244.30, however, a third party bank rejected the payment, but Mr I has not received these funds back y... (2 pages)View decision -
Decision Reference DRN-4010755
27 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4010755 The complaint Mr B complains that Revolut Ltd (“Revolut”) have failed to refund over £4,900 he says he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat all the details again here. Instead, I will focus on giving the rea... (2 pages)View decision -
Decision Reference DRN-3655277
23 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3655277 The complaint Mr R complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him from becoming the victim of a scam and would like Revolut to refund him the money he has lost. What happened Mr R was contacted by G by telephone. G presented itself as a succes... (4 pages)View decision -
Decision Reference DRN-3761808
22 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3761808 The complaint Mrs C complains that Revolut Ltd declined to raise a chargeback in relation to her debit card payment for a tour that was not what had been described when she paid for it. What happened In December 2021, while Mrs C was on holiday overseas, she paid her hotel for ... (2 pages)View decision -
Decision Reference DRN-4102151
20 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4102151 The complaint Ms S is unhappy that Revolut Ltd has decided not to refund him after he was the victim of an authorised push payment (APP) scam. What happened Mr S says he found a loan provider via a social media platform. He entered into discussions with this individual who prom... (3 pages)View decision -
Decision Reference DRN-4163335
16 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4163335 The complaint Miss O complains that Revolut Ltd won’t refund money she lost, after she fell victim to an Authorised Push Payment (APP) scam. In making her complaint Miss O is represented, but for ease I’ll refer to Miss O throughout this decision. What happened The background t... (3 pages)View decision -
Decision Reference DRN-4193309
15 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4193309 The complaint Mr C complains that Revolut Ltd will not refund him money he says he lost as a result of an investment scam. Mr C is represented by CEL Solicitors in this matter. What happened The circumstances of this complaint are well known to both parties, so I will not repea... (3 pages)View decision -
Decision Reference DRN-4173869
15 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4173869 The complaint Mr D has complained that Revolut Ltd failed to carry out an international transfer correctly and that it has still not returned the funds to him. What happened In January 2022 Mr D transferred £7,000 from his Revolut account to his bank account abroad but the fund... (2 pages)View decision -
Decision Reference DRN-4160486
15 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4160486 The complaint Mr L complains that Revolut Ltd will not refund Apple Pay transactions that he says he didn’t make or otherwise agree to. What happened Mr L explains he received a phone call from someone claiming to be from Revolut to discuss transactions on his account. Mr L did... (3 pages)View decision
