We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-3632118
24 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3632118 The complaint Miss R complains that Revolut Ltd won’t refund £14,300 she lost to an investment scam. Miss R is being represented by solicitors in her complaint. What happened In August 2021, Miss R came across an investment trading opportunity on a social media platform. She st... (3 pages)View decision -
Decision Reference DRN-3979454
23 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3979454 The complaint P, a limited company, raised a complaint that Revolut Ltd won’t refund a transaction it didn’t authorise. Ms P is the sole director of P, who I’ll refer to throughout the decision. What happened Ms P received a text from who she thought was the NHS asking her to ... (3 pages)View decision -
Decision Reference DRN-3737714
23 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3737714 The complaint Miss H complains that Revolut Ltd won’t refund disputed payments made from her current account. What happened Miss H says that between December 2020 and June 2021 fraudulent transactions totalling over £100,000 were made from her current account to a company I’ll ... (2 pages)View decision -
Decision Reference DRN-3946443
22 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3946443 The complaint Mr S complains that Revolut Ltd won’t refund the money he lost after he fell victim to an ‘authorised push payment’ (“APP”) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here, But briefly, and based on... (6 pages)View decision -
Decision Reference DRN-3782599
21 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3782599 The complaint Mr R complains that Revolut Ltd won’t refund payments which he didn’t make or otherwise authorise. Mr R is being represented by a family member, Mr F, in his complaint. What happened The detailed background to this complaint is well known to both parties, so I won... (3 pages)View decision -
Decision Reference DRN-3961728
21 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3961728 Complaint Mr O is unhappy that Revolut Ltd (“Revolut”) closed his accounts which led to him having to sell his crypto assets. Background In November 2022, Revolut took the decision to close Mr O’s accounts and it sent Mr O a letter confirming that it would do so with immediate ... (2 pages)View decision -
Decision Reference DRN-3801058
20 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3801058 The complaint Miss B complains that Revolut Ltd (Revolut) has refused to refund her the amount she lost as the result of a scam. Miss B has previously been represented by a third party, to keep things simple I will refer to Miss B throughout my decision. What happened In summar... (3 pages)View decision -
Decision Reference DRN-3766300
15 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3766300 The complaint Mr J is unhappy with the currency exchange rate he received from Revolut Ltd. What happened Mr J instructed a currency exchange with Revolut but was unhappy with the exchange rate he received and so raised a complaint. Revolut looked at Mr J’s complaint but didn’t... (2 pages)View decision -
Decision Reference DRN-3938565
14 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3938565 The complaint Ms F complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam and hasn’t refunded the money she lost. What happened The details of this case have been clearly set out by our Investigator. As such, the facts are well-kno... (4 pages)View decision -
Decision Reference DRN-3859352
10 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3859352 The complaint Mr A is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to an ‘authorised push payment’ (“APP”) safe account scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to rep... (7 pages)View decision
