We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-3866376
10 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3866376 The complaint Mrs C was the victim of an impersonation scam and is unhappy that Revolut Ltd has decided not refund her. What happened Mrs C was contacted by scammers pretending to be from HMRC. She has provided a lot of detail about what she was told and why she believed the co... (4 pages)View decision -
Decision Reference DRN-3934799
10 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3934799 The complaint Mr M is unhappy that Revolut Ltd won’t refund a payment for an item he says he returned to a retailer. What happened Mr M purchased an expensive bag using his Revolut debit card. He decided to return the bag to the retailer and a courier was arranged to collect it... (2 pages)View decision -
Decision Reference DRN-3832412
9 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3832412 The complaint Ms K is unhappy that Revolut Ltd has decided not to refund her after she was the victim of an investment scam. What happened - Ms K opened a new account opened with Revolut and the transactions as part of this scam began the following day. - Ms K’s account was fla... (5 pages)View decision -
Decision Reference DRN-3583663
9 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3583663 The complaint Mr M complains that Revolut Ltd didn’t do enough to prevent him sending money to a ‘safe account’ scam. Mr M has brought his complaint through a representative. But for ease of reading, I’ll mostly just refer to Mr M himself. What happened The detailed background ... (2 pages)View decision -
Decision Reference DRN-3955428
8 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3955428 The complaint Mr M has complained that Revolut Ltd won’t refund transactions he says he didn’t make or otherwise authorise. What happened In September 2022, Mr M was mugged and his phone was taken. Around £900 was then spent from his Revolut account. Mr M explained the muggers ... (4 pages)View decision -
Decision Reference DRN-3741233
7 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3741233 The complaint Ms I is unhappy that Revolut Ltd only partially refunded her money she lost as a result of an investment fraud. What happened Ms I held an account with Revolut. In 2020, Ms I was looking for potential investments on the internet and came across a business she was ... (3 pages)View decision -
Decision Reference DRN-3926704
7 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3926704 The complaint Mr K complains about Revolut Ltd’s (“Revolut”) handling of a money transfer. What happened Mr K wanted to transfer €320 to his friend’s bank account. He says, as his friend’s account was in Euros and his account with Revolut is in GBP, he was instructed by the Rev... (3 pages)View decision -
Decision Reference DRN-3725431
6 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3725431 The complaint Mr S is unhappy that Revolut Ltd won’t refund money he lost as a result of a third-party scam. What happened Mr S told us that in March 2022, he clicked a link on an advert which led to a website. He said someone then called him who passed his details on to an org... (5 pages)View decision -
Decision Reference DRN-3504799
6 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3504799 The complaint Mrs J complains that Revolut Ltd (Revolut) has refused to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mrs J found an adv... (3 pages)View decision -
Decision Reference DRN-3900230
3 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3900230 The complaint Miss T is unhappy Revolut Ltd (“Revolut”) won’t reimburse her for the money she lost when she fell victim to an ‘authorised push payment’ (“APP”) safe account scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to... (6 pages)View decision
