We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2136 results
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Decision Reference DRN-5056671
7 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5056671 The complaint Mr L complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost as a result of a scam. He’s being represented. To keep things simple, I’ll refer to Mr L throughout this decision. What happened The background to this complaint is known to both partie... (3 pages)View decision -
Decision Reference DRN-4908159
7 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4908159 The complaint Mr K complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened In October 2023, Mr K lost over £20,000 to an investment scam. Our investigator didn’t uphold the complaint. She felt that Revolut’s various... (2 pages)View decision -
Decision Reference DRN-5056551
7 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5056551 The complaint Mr P complains about the actions of Revolut Ltd when he lost money to a scam. Mr P is being represented by a claims management company but for ease I’ll only refer to Mr P. What happened The detailed background to this complaint is well known to both parties.... (3 pages)View decision -
Decision Reference DRN-5347928
7 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5347928 The complaint Mrs C is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Mrs C is being represented by a claims management company but for ease of reference I’ll only refer to Mrs C here. What happened The detailed background to this complaint... (4 pages)View decision -
Decision Reference DRN-5462543
7 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5462543 The complaint Mr S complains that Revolut Ltd won’t reimburse him after he fell victim to an impersonation scam. What happened On 19 March 2025, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and argume... (11 pages)View decision -
Decision Reference DRN-5462150
7 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5462150 The complaint Q, a limited company, complains that Revolut Limited have unreasonable declined to refund them for their losses from a scam. They’d like these funds returned to them. What happened The background to this complaint is well known to both parties, and largely not... (5 pages)View decision -
Decision Reference DRN-5158394
4 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5158394 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr M is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties... (10 pages)View decision -
Decision Reference DRN-4716906
4 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4716906 The complaint Miss O complains that Revolut Ltd has declined to refund payments she says she didn’t make or allow anyone else to make. What happened The facts are well-known to both parties, so I’ll summarise them briefly. In November 2023, Miss O received a call from a scam... (3 pages)View decision -
Decision Reference DRN-4996774
4 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4996774 The complaint Mr R is unhappy that Revolut Ltd (“Revolut”) won’t refund the money he lost to a third-party scam. Mr R is represented by a firm of solicitors. What happened In April 2023 Mr R was contacted by someone on a social media messaging service about a remote job opp... (4 pages)View decision -
Decision Reference DRN-4999674
4 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4999674 The complaint Mr P complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a task-based job scam and would like it to refund him the money he has lost as a result. What happened Mr P made contact with an individual on social... (11 pages)View decision
