We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5671610
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5671610 The complaint Mrs G complains that Revolut Ltd won’t refund payments made from her account due to a scam. What happened Mrs G has an account with Revolut. Mrs G was the victim of scam. She was contacted by an individual who pretended to be a Revolut employee. They advised he... (2 pages)View decision -
Decision Reference DRN-5820519
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5820519 The complaint Miss A complains that Revolut Ltd won’t refund money she says she lost to a scam. Miss A is being represented by a family member, however, to keep things simple, I will refer to Miss A throughout my decision. What happened The details of the complaint are well ... (2 pages)View decision -
Decision Reference DRN-5767760
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5767760 The complaint and background Mr M complains that Revolut Ltd (“Revolut”) won’t reimburse almost £24,000 that he lost when he fell victim to an investment scam. Our investigator didn’t uphold the complaint. Although she found Revolut ought to have intervened sooner, she wasn’... (2 pages)View decision -
Decision Reference DRN-5381056
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5381056 The complaint Miss B complains Revolut Ltd (“Revolut”) hasn’t refunded fund she lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the key details here. Miss B said she received an unexpecte... (4 pages)View decision -
Decision Reference DRN-5966809
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5966809 The complaint Mrs V complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam What happened The detailed background to this complaint is well known to both parties, so I’ll only provide a brief overview of some of the k... (3 pages)View decision -
Decision Reference DRN-6011774
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6011774 The complaint Miss K has complained Revolut Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in her name. What happened Miss K was trying to open a business account with another bank in 2025. Miss K discovered Revolut had lodged a fraud-related marker... (2 pages)View decision -
Decision Reference DRN-6033951
19 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-6033951 The complaint Mrs J complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (5 pages)View decision -
Decision Reference DRN-6033857
19 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-6033857 The complaint Mr R complains that Revolut Ltd (‘Revolut’) declined to refund him the money he lost as a result of a scam. What happened I wrote to both parties, outlining my provisional thoughts on this matter in October 2025. The following is an extract from that provisiona... (4 pages)View decision -
Decision Reference DRN-5406265
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5406265 The complaint Mrs D complains that Revolut Ltd won’t refund the full amount of money she says lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of bot... (3 pages)View decision -
Decision Reference DRN-5796575
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5796575 THE COMPLAINT Mr S complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a fraud. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again here in detail. ... (2 pages)View decision