We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-3927686
2 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3927686 The complaint Mr S complains that Revolut Ltd won’t refund cash machine withdrawals he says he did not make or agree to. What happened Mr S wanted to withdraw cash from his account. He explains that the money was to pay his rent and that this was something he did regularly. Aro... (6 pages)View decision -
Decision Reference DRN-3815273
2 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3815273 The complaint Mr M complains that Revolut Ltd won’t refund a transaction he says he did not make and does not recognise. What happened On 13 August 2021, a payment of just over €1000 was made using Mr M’s debit card. The merchant appeared on Mr M’s statement as Cie Pari Mutuel ... (4 pages)View decision -
Decision Reference DRN-3890340
26 Jan 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3890340 The complaint Mr E is unhappy Revolut Ltd replaced his card which subsequently caused issues with a subscription service that he had. What happened Revolut updated its systems and as a result issued Mr E with a new card. Mr E says this caused issues with a company he had a subs... (2 pages)View decision -
Decision Reference DRN-3889858
25 Jan 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3889858 The complaint Miss T is unhappy Revolut Ltd (“Revolut”), won’t reimburse her for the money she lost when she fell victim to an ‘authorised push payment’ (“APP”) impersonation scam. What happened The details of this case have been clearly set out by our investigator. As such, th... (3 pages)View decision -
Decision Reference DRN-3850308
21 Jan 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3850308 The complaint Mr C complained because Revolut Ltd refused to refund him for transactions which he said he didn’t authorise. What happened On 15 August 2022, there were three debits from Mr C’s account, for a total of £7,540. Mr C logged in on 17 August, when the a... (3 pages)View decision -
Decision Reference DRN-3722575
19 Jan 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3722575 The complaint Mr L complains that he was charged fees by Revolut Ltd (Revolut). What happened On 1 February 2022, Revolut emailed Mr L to offer him a three-month free trial for their ‘Premium’ service. This had added benefits compared to Revolut’s ‘standard’ package. On 2 May 2... (2 pages)View decision -
Decision Reference DRN-3892557
19 Jan 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3892557 The complaint Miss C complains that Revolut Ltd won’t refund payments she didn’t make from her account. What happened Miss C says she realised that payments had been made from her account she didn’t recognise and reported this to Revolut. All the payments were made on 11 August... (4 pages)View decision -
Decision Reference DRN-3871555
12 Jan 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3871555 The complaint Miss K, in her capacity as the director of a limited company “K”, complains that Revolut Ltd won’t refund transactions she didn’t authorise. What happened The full details of this complaint are well known to the parties, so I won’t repeat them again here. Instead,... (3 pages)View decision -
Decision Reference DRN-3718241
10 Jan 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3718241 The complaint Miss K has complained that Revolut Ltd won’t refund her for transactions she says she didn’t make or authorise. What happened Miss K has an account with Revolut. Between 12 and 13 July 2022, a series of transactions were made to two individuals which I will refer ... (4 pages)View decision -
Decision Reference DRN-3545940
10 Jan 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3545940 The complaint and what happened Mr A is unhappy Revolut Ltd refuses to refund six payments he thought he was making to a gambling platform. The circumstances that led to this complaint are well-known to both parties, so I won’t repeat them in detail. I’ll recap the key points, ... (3 pages)View decision
