We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-3793661
9 Jan 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3793661 The complaint Mr K complains that Revolut Ltd (‘Revolut’) didn’t do enough to protect him when he fell victim to a scam and hasn’t refunded the money he lost. What happened On 14 March 2022 Mr K contacted Revolut through its chat function. He said his account had been hacked. M... (2 pages)View decision -
Decision Reference DRN-3800520
4 Jan 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3800520 The complaint Miss M complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll focus... (2 pages)View decision -
Decision Reference DRN-3786265
29 Dec 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3786265 The complaint Mr I is unhappy that Revolut Ltd won’t refund a transaction he didn’t authorise. What happened Mr I’s partner received an email saying they had sold something they were selling online. After following the link, Mr I shared his card details and a onetime passcode ... (2 pages)View decision -
Decision Reference DRN-3875099
29 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3875099 The complaint Mr G is unhappy with the customer service provided by Revolut Ltd when he tried to raise a chargeback. What happened In June 2022 Mr G made two small transactions an hour apart, for different amounts and with different retailers. Believing he’d been charged twice ... (2 pages)View decision -
Decision Reference DRN-3865778
22 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3865778 The complaint Mr G complains that Revolut Ltd won’t refund money he lost, after he fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here, But briefly, and based on the su... (2 pages)View decision -
Decision Reference DRN-3796951
20 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3796951 The complaint Mr F complains that Revolut Ltd won’t refund payments he says he didn’t make from his account. What happened Mr F disputes three card payments on 5 June 2022 to a retailer which came to just under £4,500. These were funded by top ups to his Revolut account from hi... (3 pages)View decision -
Decision Reference DRN-3840474
16 Dec 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3840474 The complaint Mr T complains that Revolut Ltd closed his account and returned funds to the senders. What happened Mr T had an account with Revolut. In September 2020, Revolut blocked the account – and in October, decided to close the account and return the remaining funds in th... (2 pages)View decision -
Decision Reference DRN-3796743
15 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3796743 The complaint Mr T complains that Revolut Ltd won’t refund payments he says he didn’t make. What happened Mr T says that in the early hours of 10 December 2021 his phone was stolen. Mr T says he was able to get a new sim card and got an old phone of his working at around 4pm on... (2 pages)View decision -
Decision Reference DRN-3761300
13 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3761300 The complaint Mr M complains Revolut Ltd removed his referrals page on his account. What happened During February 2022, Mr M was using Revolut’s referral scheme to refer family and friends to Revolut in exchange for incentive payments, if the relevant criteria were met. Shortly... (2 pages)View decision -
Decision Reference DRN-3578313
13 Dec 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3578313 The complaint Mr P is unhappy that Revolut Ltd blocked and closed his account. What happened Mr P had an account with Revolut. In October 2020, Revolut blocked his account. It told Mr P the account was currently under review and that it couldn’t disclose any details regarding t... (3 pages)View decision
