We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-3796562
12 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3796562 The complaint Mr L complained because Revolut Ltd refused to refund him for transactions he said he didn’t make. What happened On 2 July 2022, Mr L contacted Revolut through in-app chat. He told Revolut that he and his wife had been robbed while abroad, and the th... (3 pages)View decision -
Decision Reference DRN-3539134
9 Dec 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3539134 The complaint Mr F complains that Revolut Ltd blocked his account then closed it without giving him sufficient notice. He’d like compensation for the impact caused to him. What happened Mr F had an e-money account with Revolut. Mr F also had a trading account with Revolut. Howe... (3 pages)View decision -
Decision Reference DRN-3779959
8 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3779959 The complaint Mr H complains Revolut Ltd (“Revolut”) blocked access to his account without a reason, causing him inconvenience. What happened In April 2022, Revolut restricted Mr H’s account. He says by doing so he couldn’t access funds he had earmarked to use over that period ... (2 pages)View decision -
Decision Reference DRN-3670979
8 Dec 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3670979 The complaint Mr D complains that Revolut Ltd blocked access to his account, and returned his funds to source. He’d like the money refunded and compensation for the impact. What happened Mr D had an account with Revolut. On 6 and 7 July 2020 Mr D received two payments of 100,00... (3 pages)View decision -
Decision Reference DRN-3630548
6 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3630548 The complaint Mrs B complains that Revolut Ltd have paid for transactions she made from a wallet which should have been frozen. What happened Mrs B says that on 8 October 2021, she exchanged £700 into Turkish Lira (TRY), due to a beneficial exchange rate and because she was goi... (4 pages)View decision -
Decision Reference DRN-3841292
5 Dec 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3841292 The complaint Mr H complains the Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam and lost money. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the ke... (6 pages)View decision -
Decision Reference DRN-3648686
5 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3648686 The complaint Mr C complains that Revolut Ltd had a technical issue which led to his card declining at a shop multiple times. What happened Mr C says he had a new Revolut card which he had been using overseas. He says that Revolut had changed the security settings of the card, ... (3 pages)View decision -
Decision Reference DRN-3766620
2 Dec 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3766620 The complaint Mr S complains about several issues with his banking account with Revolut Ltd. What happened Mr S raised several issues with Revolut regarding a Gold card he ordered and various aspects of customer service he received. Mr S has spoken to Revolut over 16 times on t... (4 pages)View decision -
Decision Reference DRN-3713697
2 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3713697 The complaint Ms G complains about how Revolut Ltd handled her chargeback claim for a faulty car. What happened In December 2021, Ms G used her debit card on her Revolut Ltd (“Revolut”) account to make payments of £200 and £5,545 to buy a second-hand car. Ms G contacted Revolut... (3 pages)View decision -
Decision Reference DRN-3717371
2 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3717371 The complaint Mr G is unhappy that Revolut Ltd won’t refund money that he lost as a result of a scam. What happened Mr G wished to purchase an item on the marketplace of a popular social media platform. Believing that he would be protected under Section 75 of the Consumer Credi... (3 pages)View decision
