We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-3736511
30 Nov 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3736511 The complaint Mr R is unhappy that Revolut Ltd (Revolut) won’t refund transactions he says he didn’t make. What happened In December 2021, Mr R says he received a text message from the NHS offering a Covid certificate for a payment of £1.99. Mr R says he clicked the link and pr... (2 pages)View decision -
Decision Reference DRN-3830412
28 Nov 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3830412 The complaint Miss L complains that Revolut Ltd restricted her account and returned her funds to source. She’d like her funds returned and compensation for the impact. What happened Miss L had an account with Revolut Ltd. On 3 January 2021 Revolut received a fraud report from a... (3 pages)View decision -
Decision Reference DRN-3723725
18 Nov 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3723725 The complaint Mr T complains that Revolut Ltd closed his account without any notice or reason. Mr T wants compensation and his account reinstated. What happened Mr T had an account with Revolut. Mr T contacted Revolut when he realised his account had been blocked. Mr T complain... (3 pages)View decision -
Decision Reference DRN-3785276
17 Nov 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3785276 The complaint Mr K has complained about how Revolut Ltd dealt with his request for money back relating to two transactions on his account. What happened Mr K raised a claim with Revolut about two transactions he’d made to two merchants at a Christmas market in December 2021 usi... (2 pages)View decision -
Decision Reference DRN-3388425
16 Nov 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3388425 The complaint N, a company, complains that Revolut Ltd blocked payments into his account and returned the money to source. What happened N had an account with Revolut, which it opened in March 2021. N says it planned to use the account to receive payments from investors in exch... (5 pages)View decision -
Decision Reference DRN-3791939
7 Nov 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3791939 The complaint Mr E complains about Revolut Ltd’s actions when carrying out a review on his account. What happened In February 2021, Mr E’s account was flagged for a review. It was suspended on the same day and Mr E was notified and asked to provide some information. Mr E submit... (5 pages)View decision -
Decision Reference DRN-3360881
2 Nov 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3360881 The complaint Ms C complains that Revolut Ltd blocked and closed her account. She would like the funds returned and the account reinstated. What happened Ms C had an account with Revolut. On 28 July 2020 Revolut blocked the account to carry out a review. Following the review Re... (3 pages)View decision -
Decision Reference DRN-3654966
28 Oct 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3654966 The complaint Mr S complains that Revolut Ltd gave him incorrect and contradictory information about referral fees that were due to him. What happened Mr S says that he referred two of his friends to Revolut but was told he was ineligible for the referral fees due to “internal ... (2 pages)View decision -
Decision Reference DRN-3728445
27 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3728445 The complaint Miss M is unhappy Revolut Ltd (“Revolut”) won’t reimburse her the money she lost when she fell victim to a scam. What happened The details of this case have been clearly set out by our investigator. As such, the facts are well-known to both parties, so I don’t nee... (3 pages)View decision -
Decision Reference DRN-3622753
27 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3622753 The complaint Mr S complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened Mr S was interested in investing in cryptocurrency. He searched online and found a website that appeared to be endorsed by a number of celebrities, and s... (3 pages)View decision
