We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-3617088
12 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3617088 The complaint Mr P complains Revolut Ltd unfairly rejected chargeback requests he made, breached his personal data, and stopped him accessing funds in his account. What happened The background facts which led to Mr P’s complaint are known to both parties and I find no need to r... (5 pages)View decision -
Decision Reference DRN-3643390
12 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3643390 The complaint Mr R has complained Revolut Ltd won’t refund him for a disputed transaction made in 2021. What happened In 2021 Mr R opened an account with Revolut which he didn’t immediately use. In September he complained to Revolut £1,000 had been paid into his account (from a... (2 pages)View decision -
Decision Reference DRN-3546052
9 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3546052 The complaint Ms Z complains that Revolut Ltd didn’t do enough to protect her when she was the victim of a cryptocurrency investment scam. Ms Z lost her life savings of £50,200. She wants her money back. Ms Z is being supported by a representative, but for ease, I’ll refer to M... (6 pages)View decision -
Decision Reference DRN-3684471
7 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3684471 The complaint Ms G complains that Revolut Ltd hasn’t done enough to help her try to recover the cost of a flight she couldn’t board because of the Covid-19 pandemic. What happened In December 2020 Ms G bought flights to Portugal and back with separate airlines, flying out that ... (3 pages)View decision -
Decision Reference DRN-3637022
6 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3637022 The complaint Miss L is unhappy that Revolut Ltd won’t refund her payments she made as a result of a fraud. What happened Miss L was looking to rent accommodation. After posting her requirements via a social media platform, she was contacted by a person claiming to be an agent ... (2 pages)View decision -
Decision Reference DRN-3610193
6 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3610193 The complaint Mr E is unhappy that Revolut Ltd won’t refund money he says was lost as the result of a scam. What happened The background of this complaint is well known to both parties, so I won’t go into detail. In summary, Mr E was contacted by someone who claimed to work for... (3 pages)View decision -
Decision Reference DRN-3603733
4 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3603733 The complaint Mr N complains that Revolut Ltd restricted access to his account and won’t release his funds. He’d like his funds returned and compensation for the impact on him. What happened Mr N had an account with Revolut. On 4 August 2020 Revolut received a fraud report from... (3 pages)View decision -
Decision Reference DRN-3675069
31 Aug 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3675069 The complaint Mr S, who was the sole proprietor of an overseas business, complains that Revolut Ltd closed his business account. What happened Mr S had an account with Revolut, which was in the name of his business, a sole proprietorship registered in Norway. In October 2020, R... (2 pages)View decision -
Decision Reference DRN-3561692
30 Aug 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3561692 The complaint Mr S complains that Revolut Ltd restricted access to his account, withheld his funds and closed his account without notice. He’d like compensation for the impact. What happened Mr S had an e-money account with Revolut Ltd. Mr S also had a linked investment account... (3 pages)View decision -
Decision Reference DRN-3649072
30 Aug 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3649072 The complaint Miss S complained because Revolut Ltd refused to refund her for transactions she said she didn’t make. What happened At 7.13 am on 25 October 2021, Miss S contacted Revolut by chat, to dispute a £79.50 transaction to a pharmacy which had debited her account the pr... (3 pages)View decision
