We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5893149
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5893149 The complaint Ms J complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she fell victim to a scam and would like it to refund her the money she has lost as a result. What happened Ms J received phone call from someone purportedly from an ... (3 pages)View decision -
Decision Reference DRN-6026097
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6026097 The complaint Mr A has complained about Revolut Ltd not refunding several payments he says he made and lost to an authorised push payment (APP) investment scam. Mr A has referred his complaint via a representative, however for ease I will just refer to Mr A throughout. Wha... (6 pages)View decision -
Decision Reference DRN-5911044
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5911044 The complaint Miss S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss S has to... (4 pages)View decision -
Decision Reference DRN-5949234
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5949234 The complaint Mrs R complains that Revolut Ltd (“Revolut”) won’t refund her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. In bringing her complaint to this service Mrs R is represented, however for ease of reading I will, in the main, ... (4 pages)View decision -
Decision Reference DRN-5773928
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5773928 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5966775
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5966775 The complaint Mr A complains Revolut Ltd recorded a marker against him on a fraud database. He doesn’t think it’s treated him fairly. What happened Mr A held an account with Revolut and in April 2025 he received two payments from third parties, through a bank transfer. The ... (3 pages)View decision -
Decision Reference DRN-5642113
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5642113 The complaint Mr J complains that Revolut Ltd won’t refund money he lost when he fell victim to a scam. A representative who I will call “W” complains on behalf of Mr J, but for ease, I will refer to Mr J throughout. What happened The background of this complaint is well k... (3 pages)View decision -
Decision Reference DRN-6030929
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6030929 The complaint Mr G is unhappy as Revolut Ltd (“Revolut”) only partially refunded him the money he lost to a third-party scam. What happened I’m not going to cover all the points raised in detail. The view of 22 September 2025 covered the detailed timeline of the transaction... (4 pages)View decision -
Decision Reference DRN-5807131
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5807131 The complaint Miss S, who is represented, complains that Revolut Ltd recorded an adverse fraud marker against her name. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. Miss S held an account with Revo... (3 pages)View decision -
Decision Reference DRN-5080638
18 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5080638 The complaint Mrs B is complaining that Revolut Ltd hasn’t agreed to refund payments she didn’t make. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only set out the key features here. Mrs B is disputing 13 payments totalling £5,623.... (4 pages)View decision