We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2136 results
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Decision Reference DRN-5212116
4 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5212116 The complaint Mr D complains that Revolut Ltd cancelled his card after he reported that a payment he’d made was fraudulent. What happened Mr D had an account with Revolut. In September 2024, Mr D contacted Revolut to say he didn’t recognise a payment to a merchant who I’ll c... (2 pages)View decision -
Decision Reference DRN-5082053
4 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5082053 The complaint Miss T complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she fell victim to a scam, and would like it to refund her the money she lost. What happened Miss T received a text message claiming to be from a delivery company –... (3 pages)View decision -
Decision Reference DRN-4827214
4 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4827214 The complaint Mrs L complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In late 2023, Mrs L came across an advert on a social media platform about investing in cryptocurrency. She followed a link in the advert to fill ... (4 pages)View decision -
Decision Reference DRN-5453145
3 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5453145 The complaint Mr C complaints that Revolut Ltd (‘Revolut’) did not refund a series of payments he lost to a job scam. Mr C is being represented, however, to keep things simple, I’ll refer to Mr C throughout this decision. What happened The background to this complaint is wel... (8 pages)View decision -
Decision Reference DRN-5267012
3 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5267012 The complaint Mr P has complained Revolut Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened Mr P opened an account with Revolut in January 2024. He told them he’d set up his own reselling business and was in the process of or... (2 pages)View decision -
Decision Reference DRN-4982747
3 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4982747 The complaint Mr E complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr E is being represented by a claims management company in this complaint. What happened Mr E says he fell victim to a scam in October 2022 after he sent tw... (3 pages)View decision -
Decision Reference DRN-5004827
3 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5004827 The complaint Mr B has complained that Revolut Ltd (“Revolut”) won’t refund the money he lost to a third- party investment scam. What happened In February 2023, Mr B came across an investment opportunity on a social media platform. The investment firm (I will refer to as G)... (10 pages)View decision -
Decision Reference DRN-5218941
3 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5218941 The complaint Mr A complains about the way that Revolut Ltd dealt with his charge back request and has issues with its callback and complaints processes. What happened In February 2023 Mr A made a request to Revolut's online chat in respect of a debit card payment he’d ... (3 pages)View decision -
Decision Reference DRN-4971998
3 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4971998 The complaint Miss C complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened Miss C fell victim to an investment scam, after being told about the opportunity by someone she met on an online dating platform. This person built up a... (7 pages)View decision -
Decision Reference DRN-4896018
3 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4896018 The complaint Miss M complains that Revolut Ltd hasn’t refunded the money she lost when she fell victim to a scam. What happened Miss M was contacted on a mobile messaging service by someone saying they had a job offer for her. Miss M had been applying for jobs online, so t... (3 pages)View decision
