We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2573 results
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Decision Reference DRN-3359540
25 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3359540 The complaint Mr H complains that Revolut Ltd restricted and then closed his account without warning. He’d like the account reopened. What happened Mr H had an electronic money account with Revolut. In November 2020 Revolut carried out a review of Mr H’s account, and blocked it... (2 pages)View decision -
Decision Reference DRN-3361031
24 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3361031 The complaint Mr R complains about Revolut Ltd’s decision to review and subsequently close his account. Mr R is also unhappy that Revolut Ltd decided to return the money in his account to the original senders. What happened Mr R held a Revolut account. In June 2020, Mr R’s acco... (3 pages)View decision -
Decision Reference DRN-3351035
23 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3351035 The complaint Mr L complains Revolut Ltd (“Revolut”) unfairly reviewed and closed his account. And returned funds held in it to the source accounts. What happened In February 2020, Revolut carried out a review on Mr L’s account and subsequently placed a block on it. Mr L says h... (2 pages)View decision -
Decision Reference DRN-3320954
21 Mar 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3320954 The complaint Mr V has complained that Revolut Ltd (“Revolut”) failed to make it clear that mobile phones were excluded from the purchase protection insurance that came with a fee-paying Metal account. Mr V says this resulted in him suffering an uninsured loss, as his claim for... (3 pages)View decision -
Decision Reference DRN-3062750
18 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3062750 The complaint Mr K complains that Revolut Ltd won’t refund him for a transaction he says he didn’t make or agree to. He would like the money returned to him. What happened Mr K holds an account with Revolut. He says in October 2020 he received a message to authenticate a new de... (3 pages)View decision -
Decision Reference DRN-3295181
11 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3295181 The complaint U, a limited company, complains that Revolut Ltd didn’t complete an important international payment and delayed returning its money. What happened U attempted to make the payment of £4,815 on 15 September 2021. The director was unhappy to be asked what the money w... (2 pages)View decision -
Decision Reference DRN-3213280
11 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3213280 The complaint Mr Y is unhappy that Revolut Ltd hasn’t refunded him the money he lost to a scam, where he sent in total £1,800 to fraudsters. What happened Mr Y received a call from an individual purporting to be from his internet provider. He was told his internet had been hack... (4 pages)View decision -
Decision Reference DRN-3234293
24 Feb 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3234293 The complaint Mr F complains about Revolut Ltd’s decision to review and subsequently close his account. What happened Mr F held an account with Revolut. He said he registered for the account on a Hungarian website – Mr F’s account was, however, based in the UK. In March 2020, R... (3 pages)View decision -
Decision Reference DRN-3265894
18 Feb 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3265894 The complaint Mr M complains that Revolut Ltd didn’t refund nine transactions he says were made without his authorisation, and that it also used one of his payment cards to top up a negative balance on his account. What happened In 2019, Mr M went on a trip overseas. He says th... (6 pages)View decision -
Decision Reference DRN-3295889
15 Feb 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3295889 The complaint Ms C complains that Revolut Ltd didn’t do enough to prevent her loss when she fell victim to a scam. She is particularly unhappy with Revolut’s handling of her fraud claim. What happened On 20 May 2021 Ms C made a payment of £1,426 from her Revolut account to an a... (3 pages)View decision
