We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2573 results
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Decision Reference DRN-3271131
14 Feb 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3271131 The complaint Mr C complains that Revolut Ltd blocked and closed his account. And haven’t returned money to him he says was paid into his account. What happened In April 2020, Revolut carried out a review of Mr C’s account. And asked Mr C to provide information about how he use... (3 pages)View decision -
Decision Reference DRN-3071541
11 Feb 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3071541 The complaint Mr C complains that Revolut Ltd failed to protect his account resulting in a loss of funds which they declined to refund. What happened Mr C has explained that he received various messages from Revolut indicating someone was trying to access his account. Mr C cont... (3 pages)View decision -
Decision Reference DRN-3107316
11 Feb 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3107316 The complaint Mr D complains that Revolut Ltd hasn’t done enough to help him recover money he paid for flight tickets he couldn’t use. What happened Mr D has a Revolut prepaid Visa card. In April 2020 he used the card to pay an airline (“M”) for flights from New Zealand (where ... (2 pages)View decision -
Decision Reference DRN-3291312
8 Feb 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3291312 The complaint Ms P complains that Revolut Ltd treated her unfairly in relation to a chargeback request. She’s also unhappy with her account being suspended and with the service provided throughout, Ms P feels Revolut have discriminated against her. What happened Ms P lives abro... (5 pages)View decision -
Decision Reference DRN-3093331
2 Feb 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3093331 The complaint Mr D wants Revolut Ltd to refund him the money he sent to their customers as the result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events here. Between June... (2 pages)View decision -
Decision Reference DRN-3248639
1 Feb 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3248639 The complaint Miss K complains that Revolut Ltd have failed to refund £994.43 she says she lost as part of a scam. The details of this complain are well known to both parties, so I will not repeat everything again here. Instead, I will focus on giving the reasons for my decisio... (2 pages)View decision -
Decision Reference DRN-2912434
31 Jan 2022 Revolut Ltd UpheldBanking and PaymentsDRN-2912434 The complaint Miss B complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened In January 2021 Miss B fell victim to a scam. The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in su... (4 pages)View decision -
Decision Reference DRN-3193936
27 Jan 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3193936 The complaint Mr K complains about the actions of Revolut Ltd when he was tricked into transferring money as a result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key eve... (3 pages)View decision -
Decision Reference DRN-3235345
14 Jan 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3235345 The complaint Mr H complains that Revolut Ltd blocked his accounts and took too long to return funds held in the accounts back to him. He says this caused him financial losses and upset. And wants Revolut to pay him compensation. What happened In August 2020, Revolut carried ou... (3 pages)View decision -
Decision Reference DRN-3177738
12 Jan 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3177738 The complaint Mr R is unhappy that Revolut Ltd have been unable to recover funds he transferred from his Revolut account to an overseas recipient, but which never reached that recipient account. What happened Mr R transferred a sum of money from his Revolut account to an overse... (2 pages)View decision
