We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2573 results
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Decision Reference DRN-3142628
6 Jan 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3142628 The complaint Mr C complains that Revolut Ltd restricted his account and he is unhappy with the way they responded to his concerns about fraud. What happened In January 2021 Revolut contacted Mr C via the app chat function to ask if he had ever lived on or been to a particular ... (3 pages)View decision -
Decision Reference DRN-2954867
4 Jan 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-2954867 The complaint Mr J complains about Revolut Ltd’s decision to close his account and return the money left in it to the original source. What happened In March 2021, Revolut carried out a review on Mr J’s account. A few days later, they made the decision to close Mr J’s account –... (2 pages)View decision -
Decision Reference DRN-3226336
23 Dec 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-3226336 The complaint Mr F complained that Revolut Ltd refused his charge back request when he didn’t receive products linked to a contribution made through a crowd funder using his Revolut Card. What happened In August 2020, Mr F used his Revolut card to pledge a contribution of €2,38... (3 pages)View decision -
Decision Reference DRN-3107782
22 Dec 2021 Revolut Ltd UpheldBanking and PaymentsDRN-3107782 The complaint Mr A complains that Revolut Ltd blocked his account and returned the funds to source. He would like compensation for the delay and the inconvenience he experienced. What happened Mr A held an account with Revolut. Revolut blocked his account on 23 January 2020. Mr... (3 pages)View decision -
Decision Reference DRN-2911501
21 Dec 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2911501 The complaint Miss S complains that Revolut Ltd didn’t do enough to help her when she fell victim to a scam. She’s also unhappy that it allowed a scammer to open and operate an account. Miss S is represented in this complaint by her father, Mr S. But for ease of reading, I’ll m... (3 pages)View decision -
Decision Reference DRN-3158715
8 Dec 2021 Revolut Ltd UpheldBanking and PaymentsDRN-3158715 The complaint Mr B complains that Revolut Ltd blocked his account without warning and closed it. Mr B didn’t receive the funds. He would like compensation for the way Revolut dealt with the account closure and the failures in customer service. What happened Mr B had an account ... (3 pages)View decision -
Decision Reference DRN-3145764
27 Nov 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-3145764 The complaint Mr Z complained because Revolut Ltd refused to refund him for a transaction he said he didn’t make. What happened On 19 December 2020, Mr Z contacted Revolut to say there were two transactions he didn’t recognise. One was for £150 and the other had no financial d... (3 pages)View decision -
Decision Reference DRN-3150669
19 Nov 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-3150669 The complaint Ms R complains that Revolut Ltd completed a transfer by error and won’t transfer the money back to her. What happened Ms R attempted to make a transfer to one of her contacts on 11 July 2020 for 250EUR. This transfer failed as she had insufficient funds in her acc... (3 pages)View decision -
Decision Reference DRN-3145092
18 Nov 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-3145092 The complaint Mr K complains that Revolut Ltd blocked and closed his account. What happened In May 2020, Revolut carried out a review of Mr K’s account. And it asked Mr K to provide information about the funds in his account. Whilst it completed the review Revolut blocked Mr K’... (2 pages)View decision -
Decision Reference DRN-3137332
16 Nov 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-3137332 The complaint Mr M complains that Revolut Ltd (“Revolut”) have failed to refund money he says he lost as part of a scam. The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on giving the reasons for my ... (2 pages)View decision
