We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2573 results
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Decision Reference DRN-3066536
9 Nov 2021 Revolut Ltd UpheldBanking and PaymentsDRN-3066536 The complaint Mr H complains that Revolut Ltd blocked his account without warning and closed it. Mr H would like an explanation and an apology and compensation for the inconvenience of having the account blocked and closed. I am aware that Mr H has a complaint regarding his com... (6 pages)View decision -
Decision Reference DRN-3141870
9 Nov 2021 Revolut Ltd UpheldBanking and PaymentsDRN-3141870 The complaint Mr N is unhappy with the service Revolut Ltd provided when he transferred funds from his pension into his Revolut account. What happened Mr N arranged for a lump sum payment from his pension provider to be transferred to his GBP Revolut account. The funds were re... (4 pages)View decision -
Decision Reference DRN-3125816
5 Nov 2021 Revolut Ltd UpheldBanking and PaymentsDRN-3125816 The complaint Mr A complains Revolut Ltd unfairly blocked his account and didn’t allow access to a payment he received from third party. He wants access to the payment and compensation. What happened Revolut blocked Mr A’s account in late 2018 to conduct an account review. The ... (3 pages)View decision -
Decision Reference DRN-3077431
27 Oct 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-3077431 The complaint Mr D complains about Revolut Ltd’s actions in relation to a scam in which he lost £1,041. What happened In January 2021 Mr D was contacted by scammers pretending to work for an investment company. Later that month he transferred £1,041 across various transactions ... (2 pages)View decision -
Decision Reference DRN-3093445
7 Oct 2021 Revolut Ltd UpheldBanking and PaymentsDRN-3093445 The complaint T, a limited company, complains that Revolut Ltd won’t refund the money it lost when it was the victim of a scam. T is represented in its complaint by its directors, Mr L and Mr V. What happened I issued my provisional decision on this complaint on 12 August 2021.... (7 pages)View decision -
Decision Reference DRN-3042462
5 Oct 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-3042462 The complaint Mr F complains that Revolut Ltd won’t refund payments he says he didn’t make from his account. What happened Mr F says that his accounts at Revolut and a different financial business were taken over by fraudsters. Two payments totalling £1,750 were transferred to ... (2 pages)View decision -
Decision Reference DRN-3080608
30 Sep 2021 Revolut Ltd UpheldBanking and PaymentsDRN-3080608 The complaint Mr S complains that he wasn’t able to access his account with Revolut Ltd after travelling. He wanted our service to look at the customer service options Revolut provides, and consider the security of his account. What happened Mr S is a frequent traveller, and h... (4 pages)View decision -
Decision Reference DRN-3065913
30 Sep 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-3065913 The complaint Mr S complains that Revolut Ltd restricted access to his account and his funds. He’s also unhappy they’ve requested unreasonable documents and provided misleading information. What happened On the 6 December 2019 Mr S had a conversation with Revolut via live chat ... (3 pages)View decision -
Decision Reference DRN-3068202
24 Sep 2021 Revolut Ltd UpheldBanking and PaymentsDRN-3068202 The complaint Mrs W complained because Revolut Ltd refused to refund her for a transaction which she said she didn’t make. What happened On 5 December 2020, Mrs W told Revolut by chat that she didn’t recognise a £10.29 debit on her account. Revolut’s auto-reply said that if sh... (3 pages)View decision -
Decision Reference DRN-2938451
24 Sep 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2938451 The complaint Mr B has complained that Revolut Ltd (“Revolut”) mis-sold him a Premium packaged account in January 2019 and a Metal packaged bank account in August 2019. Amongst other things Mr B is unhappy that he was told that the travel insurance did not cover cancellations a... (3 pages)View decision
