We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2573 results
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Decision Reference DRN-3043511
22 Sep 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-3043511 The complaint Mr P complains that Revolut Ltd blocked his account and held on to his funds. Mr P would like an explanation and his money back. What happened Mr P had an account with Revolut. Which he signed up for in November 2018. He used the account for travelling. On 22 Marc... (3 pages)View decision -
Decision Reference DRN-2881282
16 Sep 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2881282 The complaint Miss D complains about Revolut Ltd’s actions in relation to a scam in which she lost over £4,000. What happened The background to this case is well known to both parties, so I’ll just summarise it here. In January 20201, Miss D received an automated call directing... (4 pages)View decision -
Decision Reference DRN-3045386
14 Sep 2021 Revolut Ltd UpheldBanking and PaymentsDRN-3045386 The complaint Mr M complains about Revolut Ltd’s decision to suspend, and subsequently deactivate his account. He says this caused him severe financial loss as he was without his money for around 18 months. What happened Mr M held an account with Revolut. In January 2020, Revol... (4 pages)View decision -
Decision Reference DRN-2880161
14 Sep 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2880161 The complaint Ms D complains that Revolut Ltd blocked and closed her bank account. And then returned funds in the account to their original sources, rather than to her. What happened In October 2019, Revolut carried out a review of Ms D’s account. Revolut completed its review ... (2 pages)View decision -
Decision Reference DRN-2880149
14 Sep 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2880149 The complaint K, a limited company, complains that Revolut Ltd blocked and closed its bank account. And then returned funds in the account to their original sources, rather than to K. K is represented by its director Ms D. What happened In October 2019, Revolut carried out a re... (2 pages)View decision -
Decision Reference DRN-2521058
10 Sep 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2521058 The complaint Mr F complains that Revolut blocked and closed his account and returned his account balance to a third party. To put things right, he wants Revolut to pay him the account balance he held at the date his account was blocked. What happened On 9 August 2019, Revolut ... (2 pages)View decision -
Decision Reference DRN-2931599
9 Sep 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2931599 The complaint Mr A complains that Revolut Ltd blocked and closed his account. He would like an explanation and compensation for the time spent chasing them for answers and loses he has incurred. What happened Mr A had an account with Revolut. On 9 October 2019 Revolut reviewed ... (3 pages)View decision -
Decision Reference DRN-2789018
9 Sep 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2789018 The complaint L a company, complains that Revolut Ltd blocked its account without warning and closed it. L would like an explanation and compensation for the inconvenience of having the account blocked and closed. And the embarrassment of having a director’s bank card declined... (4 pages)View decision -
Decision Reference DRN-3022831
8 Sep 2021 Revolut Ltd UpheldBanking and PaymentsDRN-3022831 The complaint Mr K is unhappy with the support and information provided by Revolut Ltd when he enquired about exchange rates online. What happened Mr K got in touch with Revolut via online chat on 3 October 2020 to ask about exchange rates for withdrawing cash abroad. He also a... (3 pages)View decision -
Decision Reference DRN-2950907
6 Sep 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2950907 The complaint Mr F is unhappy that Revolut Ltd wouldn’t provide him with information about his daily top-up limit. What happened Mr F contacted Revolut because he was trying to top-up his recently opened Revolut account using a bank card, but his top-up requests kept being decl... (2 pages)View decision
