We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2573 results
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Decision Reference DRN-2940765
31 Aug 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2940765 The complaint Mr B complains Revolut Ltd stopped him accessing his account and unfairly returned a payment to a payer. He wants the payment refunded and compensation for how he was treated. What happened Mr B held a Revolut account. He received a payment from a third-party in e... (3 pages)View decision -
Decision Reference DRN-2574310
26 Aug 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2574310 The complaint Mr G complains that Revolut Ltd blocked his account without notice or reasons. Mr G would like compensation for not being able to access his account. What happened Mr G had an account with Revolut. In November 2019 Revolut conducted a review of Mr G’s account and ... (4 pages)View decision -
Decision Reference DRN-2830295
25 Aug 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2830295 The complaint Mr M complains that Revolut Ltd won’t refund a debit card payment he made for goods that were not received. What happened On 16 July 2019 Mr M used his debit card to make a transaction online. He wanted to buy basketball apparel totalling €620.13. Mr M explains th... (4 pages)View decision -
Decision Reference DRN-2935836
24 Aug 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2935836 The complaint Mr G complains that Revolut Ltd won’t refund a payment he made from his account. What happened Mr G holds an account with Revolut. In October 2019, Mr G used the account to purchase digital gift vouchers from an online merchant at a cost of €460. I’ll refer to the... (3 pages)View decision -
Decision Reference DRN-2911097
21 Aug 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2911097 The complaint Mr B complained that Revolut Ltd blocked his account for around three weeks and caused him to lose money on an investment. What happened Mr B opened an account with Revolut in March 2017. In December 2019 Mr B began transferring large amounts of money from his cu... (3 pages)View decision -
Decision Reference DRN-2868209
18 Aug 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2868209 The complaint Miss N is unhappy that Revolut Ltd hasn’t refunded her money lost to a scam, where she sent £9,373 to fraudsters. What happened Miss N received a call from scammers in March 2021. They said they were calling from HMRC about unpaid tax, with Miss N’s former employ... (5 pages)View decision -
Decision Reference DRN-2907720
13 Aug 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2907720 The complaint Mr S complains about Revolut Ltd’s actions in relation to a scam in which he lost £3,888. What happened In January 2021, Mr S received a call from a fraudster pretending to be from HMRC – who he genuinely owed money to at that time. The fraudster told him he neede... (4 pages)View decision -
Decision Reference DRN-2856662
12 Aug 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2856662 The complaint Mr S is unhappy Revolut Ltd blocked his account and upon closing it, sent the money in the account back to source causing him inconvenience and a financial loss. What happened Mr S’s account was blocked for a review on 2 September 2019. Over the next week he was a... (3 pages)View decision -
Decision Reference DRN-2952695
4 Aug 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2952695 The complaint Miss G complains that Revolut Ltd restricted access to her account, and sent her funds to a third party. She’d like her money returned and compensation for the impact caused. What happened Miss G had an account with Revolut. On the 24 May 2019 Revolut restricted M... (3 pages)View decision -
Decision Reference DRN-2956348
3 Aug 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2956348 The complaint Ms N has complained that Revolut Ltd did little to solve her complaint after she was a victim of fraud. What happened In May 2020 Ms N received a couple of emails from Revolut asking her to authenticate herself for an Android device. As she didn’t use android tech... (2 pages)View decision
