We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2573 results
-
Decision Reference DRN-2739158
30 Apr 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2739158 The complaint Ms R complains that Revolut Ltd has been unable to trace a payment she made to her account. What happened Ms R says she sent money to her Revolut account via a business I will call “P” in December 2019. She says her old bank account details were saved on her P acc... (2 pages)View decision -
Decision Reference DRN-2695028
28 Apr 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2695028 The complaint Mr D complains that he can’t close his account with Revolut Ltd (Revolut). What happened Mr D had an account with Revolut since 2017. In 2018, Revolut made changes to their app. Mr D couldn’t use Revolut as a result. He wanted to close his account but couldn’t. Mr... (2 pages)View decision -
Decision Reference DRN7324682
26 Apr 2021 Revolut Ltd UpheldBanking and creditMr S and Ms W complain on behalf of a Limited Liability Partnership (LLP), ‘T’ that Revolut Ltd didn’t do enough to help T when they were the victims of a scam. For ease of reading, and as he’s taken the lead in bringing the complaint, I’ll mostly only refer to Mr S, where I mean T. backgr... (3 pages)View decision -
Decision Reference DRN-2698519
23 Apr 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2698519 The complaint Mr O complains Revolut Ltd unfairly closed his account and failed to raise a chargeback for a purchase he made. He wants the Revolut to reimburse him for the payment he made and compensation for the poor customer service he received. What happened Revolut decided ... (3 pages)View decision -
Decision Reference DRN-2614785
20 Apr 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2614785 The complaint Mr B complains that Revolut Ltd blocked his account. He’s also unhappy about the overall level of service he received from Revolut. He says this caused him trouble and upset and he wants Revolut to pay him compensation. What happened Mr B had a ‘Metal’ account wit... (3 pages)View decision -
Decision Reference DRN-2081786
15 Apr 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2081786 The complaint Mrs Z complains about problems encountered whilst making transfers from her account with Revolut Ltd (“Revolut”) to an account she held abroad. What happened Over a period of 15 days Mrs Z made five transfers from her Revolut account to an account she held with Ba... (2 pages)View decision -
Decision Reference DRN-2699198
14 Apr 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2699198 The complaint Miss H complains Revolut Ltd blocked her account and debited £140 without her consent. She asks Revolut to refund the payments and compensate her for the service she received. What happened Miss H holds a Revolut account. During 2019 she needed to top up her accou... (3 pages)View decision -
Decision Reference DRN-2679769
13 Apr 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2679769 The complaint Mr H complains that he can’t contact or access his account with Revolut Ltd (Revolut). What happened Mr H has had an account with Revolut since 2018. The last transaction was in August 2018. He forgot his log in details. He tried to contact Revolut by phone, but t... (2 pages)View decision -
Decision Reference DRN-2665970
12 Apr 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2665970 The complaint Mr P complains that he lost money when making a payment to his account with Revolut Ltd (Revolut). What happened On 19 December 2019, Mr P made a transfer of £3000 from his bank to his account at Revolut. He got the account number wrong by two digits. He told Revo... (2 pages)View decision -
Decision Reference DRN-2723127
1 Apr 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2723127 The complaint Miss B complains about what happened when she asked Revolut Ltd to send some money overseas for her. She said there was no warning about the amount she was charged, and no way to make an informed choice about whether to use the service. What happened Miss B said s... (4 pages)View decision
