We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5897638
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5897638 The complaint Miss B complains that Revolut Ltd won’t refund money she lost as part of a task-based job scam. Miss B is being supported in her complaint by a representative, but for ease, I’ll only refer to Miss B throughout this decision. What happened Miss B has explained ... (6 pages)View decision -
Decision Reference DRN-5779642
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5779642 The complaint Mr N complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a crypto investment scam. What happened The background to this complaint is familiar to both parties, so I’ll only refer to some key events here. Between November and Decem... (5 pages)View decision -
Decision Reference DRN-5702481
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5702481 The complaint Mr A complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a job scam. Mr A is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is familiar to both parties, so I’ll only refer to some key e... (5 pages)View decision -
Decision Reference DRN-5859569
17 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5859569 The complaint Mr F complains that Revolut Ltd unfairly restricted and closed his account. What happened Mr F says he opened his account with Revolut in December 2024. Following verification, he received his associated card and added funds to the account in January this year.... (3 pages)View decision -
Decision Reference DRN-5555660
17 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5555660 The complaint Mr A complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam What happened The detailed background to this complaint is well known to both parties, so I’ll only provide a brief overview of some of the ke... (5 pages)View decision -
Decision Reference DRN-5973803
17 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5973803 The complaint Mr P complains that Revolut Ltd enrolled him into the “SpareChange” feature of its loyalty scheme automatically, and as a result multiple small amounts were deducted from his account without his authority or consent. He also complains that it wasn’t as easy as ... (2 pages)View decision -
Decision Reference DRN-5583292
17 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5583292 The complaint Mrs F complains that Revolut Ltd won’t refund a card payment made as part of a scam. What happened In February 2025, Mrs F unfortunately fell victim to an impersonation scam. She received a call purportedly from Amazon about suspicious activity on her account.... (3 pages)View decision -
Decision Reference DRN-5677165
17 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5677165 The complaint Mr V is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr V is being supported in making the complaint by a legal representative but, for ease, I’ll only refer to Mr V here. What happened The detailed background to this complai... (4 pages)View decision -
Decision Reference DRN-5838435
17 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5838435 The complaint Mr E is unhappy that Revolut Ltd won’t refund money he says he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. What I... (2 pages)View decision -
Decision Reference DRN-5699393
17 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5699393 The complaint Mr T complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr T is being represented by a third party. To keep things simple, I will refer to Mr T throughout my decision. What happened The background of this ... (4 pages)View decision