We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2136 results
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Decision Reference DRN-5280100
31 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5280100 The complaint Mr A complains that Revolut Ltd won’t reimburse him after he fell victim to an investment scam. Mr A is professionally represented in bringing his complaint, but for ease of reading, I’ll refer to all submissions as being made by Mr A directly. What happened Mr... (4 pages)View decision -
Decision Reference DRN-5400327
31 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5400327 The complaint Mr T is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr T fell victim to a job scam. I understand he was looking online for work when he received... (5 pages)View decision -
Decision Reference DRN-5149247
31 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5149247 The complaint Miss S complains that Revolut Ltd won’t return funds she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat it all again here. Miss S said the following payments were made to what she thought was a cry... (8 pages)View decision -
Decision Reference DRN-5442027
31 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5442027 The complaint Mr L complains that Revolut Ltd has declined to refund payments he made as part of an investment scam. What happened While Mr L has a representative in bringing this complaint – for simplicity I’ll refer to Mr L in relation to comments made by him and on his be... (12 pages)View decision -
Decision Reference DRN-5212953
31 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5212953 The complaint Miss K complains that Revolut Ltd won’t refund money she lost when she fell victim to an impersonation scam. Miss K is being represented by solicitors in her complaint. What happened On 26 October 2023, after having unwittingly clicked on a phishing text rega... (4 pages)View decision -
Decision Reference DRN-5440777
31 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5440777 The complaint Mrs M complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs M has an account with Revolut. Mrs M says she was looking for a way to increase her income in June 2023 when she came across an opportunity to earn... (3 pages)View decision -
Decision Reference DRN-4943199
31 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4943199 The complaint Mr H complains that Revolut Ltd won’t refund the full amount of money he says he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of bo... (3 pages)View decision -
Decision Reference DRN-5433469
31 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5433469 The complaint Mr O complains Revolut Ltd won’t refund money he lost from a scam. What happened Mr O fell victim to a job scam, where he was duped into believing he’d earn commission for leaving reviews of restaurants – the tasks were allocated to him on an online platform. ... (3 pages)View decision -
Decision Reference DRN-4990677
31 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4990677 The complaint Miss I complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both pa... (2 pages)View decision -
Decision Reference DRN-4947504
31 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4947504 The complaint Mr B complains Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties, I... (3 pages)View decision
