We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5970358
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5970358 The complaint Mr W has complained about how Revolut Ltd (Revolut) handled a refund claim he made to them. What happened As all parties are familiar with this complaint, I’ll only summarise the key background where necessary within my findings below. What I’ve decided – and w... (3 pages)View decision -
Decision Reference DRN-5920411
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5920411 Complaint Ms K is unhappy that Revolut Ltd didn’t reimburse her after she reported falling victim to a scam. Background In 2023, Ms K fell victim to an investment scam. She responded to an online advertisement for an investment firm that appeared to be endorsed by a well-kno... (3 pages)View decision -
Decision Reference DRN-5899309
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5899309 The complaint X complains that Revolut Ltd won’t refund money he lost when he fell victim to a scam. A representative who I will call “W” complains on behalf of X, however for ease, I will refer to X throughout. What happened The background of this complaint is well known to... (3 pages)View decision -
Decision Reference DRN-5684679
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5684679 The complaint Mr L complains that Revolut Ltd didn’t do enough to prevent him from losing money to scammers. Mr L has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr L himself where I also mean his representative. What h... (2 pages)View decision -
Decision Reference DRN-6014625
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6014625 The complaint Mr R is complaining that Revolut Ltd hasn’t refunded transactions he said he didn’t make. What happened Mr R is disputing making payments to two retail merchants on 19 September 2024, as follows: Payment number Date Time MerchantAmount 1 19 September 2024 08.... (4 pages)View decision -
Decision Reference DRN-5973592
12 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5973592 The complaint Mr H complains Revolut Ltd didn’t do enough to help get a refund for transactions made via his debit card. What happened At the end of 2024, Mr H asked Revolut for help in getting refunds for a number of transactions charged to his debit card between October a... (4 pages)View decision -
Decision Reference DRN-5489241
12 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5489241 The complaint Ms H complains Revolut Ltd won’t refund transactions made from her credit card account which she says she didn’t make or authorise. Ms H is represented in this complaint, as it’s her complaint, I’ve referred mostly to her. What happened Ms H reported several ... (3 pages)View decision -
Decision Reference DRN-6018642
12 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6018642 The complaint Mr P complains that Revolut Ltd hasn’t reimbursed payments he says he didn’t make or allow anyone else to make. What happened Mr P is disputing several card payments made at the beginning of April 2024. He says he didn’t make them and wasn’t involved in setting... (3 pages)View decision -
Decision Reference DRN-6006670
12 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-6006670 The complaint Mr S complained that Revolut Ltd refused to refund gambling transactions debited from his account during the week after he was told his account was blocked for 7 days. What happened Mr S held a current account with Revolut. In June 2025, Revolut proactively ap... (6 pages)View decision -
Decision Reference DRN-5897938
12 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5897938 The complaint Mr D complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened The background of this ... (6 pages)View decision