We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2431 results
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Decision Reference DRN-5122354
30 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5122354 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this ... (8 pages)View decision -
Decision Reference DRN-4991347
30 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4991347 The complaint Mrs R complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs R is being represented by a third party. To keep things simple, I will refer to Mrs R throughout my decision. What happened The background of t... (3 pages)View decision -
Decision Reference DRN-5461457
30 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5461457 The complaint Miss O complains that Revolut Ltd won’t refund a payment she didn’t make or otherwise authorise. What happened The full details of this complaint are well known to both parties, so I’ll only provide an overview of what happened and focus on giving my reasons f... (3 pages)View decision -
Decision Reference DRN-5220474
30 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5220474 The complaint Mr L says Revolut Ltd (‘Revolut’) didn’t do enough to help when he fell victim to a cryptocurrency investment scam. He says Revolut should reimburse the money he lost. What happened As both parties are familiar with the circumstances of this complaint, I’ve su... (5 pages)View decision -
Decision Reference DRN-5470086
30 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5470086 The complaint Mr A is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background In August 2023, Mr A was the victim of a scam. He was cold-called by someone who claimed to be an employee of his bank, which I'll refer to as B... (6 pages)View decision -
Decision Reference DRN-5167073
30 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5167073 THE COMPLAINT Mr G holds/held an account with Revolut Ltd (“Revolut”). Mr G’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr G is represented by Wealth Recovery Solicitors (“WRS”) in this matter. However, where appropriate, I ... (5 pages)View decision -
Decision Reference DRN-5401561
30 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5401561 The complaint S complains that Revolut Ltd won’t refund the money it lost when it was the victim of what it feels was a scam. What happened S is a limited company that deals in the sale of luxury fashion goods. In March 2024, it agreed with another fashion company to purcha... (3 pages)View decision -
Decision Reference DRN-4976493
29 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4976493 The complaint Mrs D complains that Revolut Ltd won’t refund her the money she lost in a work tasks scam. Mrs D is being represented by a professional representative, but for ease of reading I’ll just refer to her. What happened The circumstances surrounding this complaint ar... (4 pages)View decision -
Decision Reference DRN-5591385
29 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5591385 The complaint W, a limited company, complains that Revolut Ltd have unreasonably declined to refund them for their losses to a scam. They’d like the losses returned to them. What happened n December 2023 an employee of W, Mr B, received two missed calls. When he called back... (7 pages)View decision -
Decision Reference DRN-4984004
29 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4984004 The complaint Ms B complains that Revolut Ltd won’t refund her the money she lost in a work tasks scam. Ms B is being represented by a professional representative, but for ease of reading I’ll just refer to Ms B. What happened The circumstances surrounding this complaint a... (4 pages)View decision
