We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5381056
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5381056 The complaint Miss B complains Revolut Ltd (“Revolut”) hasn’t refunded fund she lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the key details here. Miss B said she received an unexpecte... (4 pages)View decision -
Decision Reference DRN-5966809
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5966809 The complaint Mrs V complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam What happened The detailed background to this complaint is well known to both parties, so I’ll only provide a brief overview of some of the k... (3 pages)View decision -
Decision Reference DRN-6011774
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6011774 The complaint Miss K has complained Revolut Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in her name. What happened Miss K was trying to open a business account with another bank in 2025. Miss K discovered Revolut had lodged a fraud-related marker... (2 pages)View decision -
Decision Reference DRN-6033951
19 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-6033951 The complaint Mrs J complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (5 pages)View decision -
Decision Reference DRN-6033857
19 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-6033857 The complaint Mr R complains that Revolut Ltd (‘Revolut’) declined to refund him the money he lost as a result of a scam. What happened I wrote to both parties, outlining my provisional thoughts on this matter in October 2025. The following is an extract from that provisiona... (4 pages)View decision -
Decision Reference DRN-5406265
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5406265 The complaint Mrs D complains that Revolut Ltd won’t refund the full amount of money she says lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of bot... (3 pages)View decision -
Decision Reference DRN-5796575
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5796575 THE COMPLAINT Mr S complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a fraud. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again here in detail. ... (2 pages)View decision -
Decision Reference DRN-5893149
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5893149 The complaint Ms J complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she fell victim to a scam and would like it to refund her the money she has lost as a result. What happened Ms J received phone call from someone purportedly from an ... (3 pages)View decision -
Decision Reference DRN-6026097
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6026097 The complaint Mr A has complained about Revolut Ltd not refunding several payments he says he made and lost to an authorised push payment (APP) investment scam. Mr A has referred his complaint via a representative, however for ease I will just refer to Mr A throughout. Wha... (6 pages)View decision -
Decision Reference DRN-5911044
18 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5911044 The complaint Miss S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss S has to... (4 pages)View decision