We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2136 results
-
Decision Reference DRN-5366277
31 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5366277 The complaint Mr B complains that Revolut Ltd has declined to reimburse payments he made as part of a scam. What happened The facts are well-known to both parties and aren’t in dispute, so I’ll summarise them briefly. Mr B was contacted by a scammer who persuaded him that th... (3 pages)View decision -
Decision Reference DRN-5294125
31 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5294125 The complaint Mr D complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (6 pages)View decision -
Decision Reference DRN-5286733
31 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5286733 The complaint Mr B complains that Revolut Ltd (“Revolut”) failed to refund transactions he didn’t recognise. What happened Mr B noticed that a number of payments had left his account that he didn’t recognise. Two different merchants had payments sent to them, each of them fo... (4 pages)View decision -
Decision Reference DRN-5347996
30 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5347996 The complaint Mr R complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (6 pages)View decision -
Decision Reference DRN-4443022
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4443022 The complaint Ms N has complained about Revolut Ltd not refunding several payments she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Ms N fell victim to a fake ... (11 pages)View decision -
Decision Reference DRN-5017766
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5017766 The complaint Mr and Mrs P has complained about Revolut Ltd not refunding several payments they say they made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Mr and Mrs P fell... (11 pages)View decision -
Decision Reference DRN-4986083
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4986083 The complaint Mr P complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr P is being represented by a third party. To keep things simple, I will refer to Mr P throughout my decision. What happened The background of this ... (9 pages)View decision -
Decision Reference DRN-5226287
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5226287 The complaint Mr B complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispute so I will focus ... (2 pages)View decision -
Decision Reference DRN-5000875
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5000875 The complaint Mr F says Revolut Ltd (“Revolut”) refuses to recall a payment he made to the wrong beneficiary. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In summary Mr F says on 6 June 2024 he made a paymen... (2 pages)View decision -
Decision Reference DRN-4881816
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4881816 The complaint Mr Z is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam. The complaint is brought on Mr Z’s behalf by a professional representative, but I’ll mostly refer to Mr Z here. What happened Both parties are familiar with the... (3 pages)View decision
