We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2431 results
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Decision Reference DRN-5416460
29 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5416460 The complaint Mr K complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of b... (2 pages)View decision -
Decision Reference DRN-5590071
29 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5590071 The complaint Mr H complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr H is being represented by solicitors in this complaint. What happened In early 2023, Mr H came across a firm, “T”, which promoted itself as ... (10 pages)View decision -
Decision Reference DRN-5591950
29 May 2025 Revolut Ltd UpheldBanking and PaymentsThe complaint Mrs S complains that Revolut Ltd (‘Revolut’) won’t reimburse the money she lost when she fell victim to a scam. What happened Mrs S says that she saw a celebrity endorsed advert on social media about an investment opportunity. She clicked a link and shortly afterwards she rec... (8 pages)View decision -
Decision Reference DRN-5225819
29 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5225819 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr B is represented by a firm I’ll refer to as ‘C’. What happened I issued my provision decision on this complaint on 16 May 2023. It said: “The background to... (12 pages)View decision -
Decision Reference DRN-5558660
28 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5558660 The complaint Mr C has complained that Revolut Ltd won’t refund transactions he says he didn’t make or otherwise authorise. What happened In late 2024, Mr C was on holiday abroad. He’s explained that his wallet was stolen using distraction tactics. By the time he realised an... (3 pages)View decision -
Decision Reference DRN-5492106
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5492106 The complaint Mrs H complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions ... (3 pages)View decision -
Decision Reference DRN-5588395
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5588395 Complaint Mr D is unhappy that Revolut Ltd didn’t refund him after he fell victim to an investment scam. Background The background to this case is well known to the parties, so I won’t set it out in full here. Briefly summarised, in early 2023 Mr D was looking for work. A fr... (3 pages)View decision -
Decision Reference DRN-5299859
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5299859 The complaint Miss B complains Revolut Ltd didn’t do enough to protect her when she fell victim to a concert ticket scam. What happened In May 2024, Miss B was looking to purchase tickets to a music concert. A friend of her mother knew of someone selling tickets and they fac... (4 pages)View decision -
Decision Reference DRN-4950858
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4950858 The complaint Mr H complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money he lost to a romance scam. What happened In April 2024, Mr H began communicating with a scammer he met on a well-known social media platform – which I’ll refer to as ‘T’. Mr H exchanged phone... (5 pages)View decision -
Decision Reference DRN-5143098
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5143098 The complaint Mr J is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr J fell victim to a cruel investment scam. After responding to an advert he saw online about a c... (5 pages)View decision
