We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2431 results
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Decision Reference DRN-5583158
28 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5583158 The complaint Mr P complains that Revolut Ltd (‘Revolut’) won’t refund the payments he made after falling victim to a job scam. What happened The background to this complaint isn’t in dispute so I won’t go into detail. In summary, Mr P was contacted via a messaging app by ... (8 pages)View decision -
Decision Reference DRN-4949400
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4949400 The complaint A company, which I’ll call “W” complains that Revolut Ltd is refusing to refund the amount it lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat everything here. However, in summary W sa... (3 pages)View decision -
Decision Reference DRN-5155229
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5155229 The complaint Mr W complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr W says he fell victim to a cryptocurrency investment scam in 2022, after seeing an advert on social media. He complained to Revolut about... (2 pages)View decision -
Decision Reference DRN-5586903
28 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5586903 The complaint Mr G complains Revolut Ltd failed to protect him when he was falling victim to a scam and hasn’t reimbursed him since that scam was revealed. What happened I issued a provisional decision (PD) for Mr G’s complaint on 14 May 2025. In it I set out the background... (8 pages)View decision -
Decision Reference DRN-5584382
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5584382 The complaint Miss W complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss W is being represented by a third party. To keep things simple, I will refer to Miss W throughout my decision. What happened In summary, Miss... (4 pages)View decision -
Decision Reference DRN-5577237
28 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5577237 The complaint Miss M is complaining that Revolut Ltd didn’t do enough to prevent her from making payments to a scam, and didn’t reimburse her after she reported the scam. What happened In 2023 Miss M fell victim to cryptocurrency investment scam. After clicking on an email ... (13 pages)View decision -
Decision Reference DRN-5584027
27 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5584027 The complaint Mrs S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened In summary, Mrs S found an advertisement on social media for a new job role with a company I will call X. Mrs S responded to the adve... (3 pages)View decision -
Decision Reference DRN-5317237
27 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5317237 The complaint Mrs P complains that Revolut Ltd won’t refund money she lost when she was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2024 Mrs P fell victim to a task-based ... (3 pages)View decision -
Decision Reference DRN-5585670
27 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5585670 The complaint Mr O complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr O has explained that in 2023 he converted fi... (2 pages)View decision -
Decision Reference DRN-5585237
27 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5585237 THE COMPLAINT Mrs R holds/held an account with Revolut Ltd (“Revolut”). Mrs R’s complaint is about Revolut’s refusal to reimburse her money she says she lost due to a scam. Mrs R is represented by Mendelsons Solicitors in this matter. However, where appropriate, I will ref... (7 pages)View decision
