We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2136 results
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Decision Reference DRN-5220057
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5220057 The complaint Mr C is unhappy that Revolut Ltd won’t refund money he lost to an investment scam. Mr C is supported in making his complaint by a representative, but for ease, I’ll only refer to Mr C in this decision. What happened Mr C says that in November 2022 he saw an adv... (11 pages)View decision -
Decision Reference DRN-4880768
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4880768 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr M is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties... (9 pages)View decision -
Decision Reference DRN-4896898
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4896898 The complaint Mr H complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision -
Decision Reference DRN-5434190
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434190 The complaint Miss I complains that Revolut Ltd (Revolut) won’t refund transactions totalling £420 which she says she didn’t authorise. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Miss I says ... (3 pages)View decision -
Decision Reference DRN-5033758
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5033758 The complaint Mr R complains that Revolut Ltd won’t refund him the money he lost after he fell victim to an Authorised Push Payment (“APP”) scam. Mr R brings his complaint with the assistance of professional representation, but for readability, in what follows I will refer ... (4 pages)View decision -
Decision Reference DRN-5180435
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5180435 The complaint Mr C complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam and would like Revolut to refund him the money he has lost. What happened Mr C was doing some research online about ... (8 pages)View decision -
Decision Reference DRN-5437846
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5437846 The complaint Mr W holds/held an account with Revolut Ltd (“Revolut”) Mr W’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr W is represented by CEL Solicitors in this matter. However, where appropriate, I will refer to Mr W so... (7 pages)View decision -
Decision Reference DRN-5422480
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5422480 The complaint Mr O complains that Revolut Ltd hasn’t refunded him the money he lost when he fell victim to a scam. What happened I issued my provisional decision, not upholding Mr O’s complaint, on 4 March 2025. I’ve set out my provisional decision below. In late 2023 Mr O e... (3 pages)View decision -
Decision Reference DRN-5367606
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5367606 The complaint Mrs K has complained that Revolut Ltd (“Revolut”) hasn’t refunded her for a debit card purchase that was made to a fraudster. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise ... (3 pages)View decision -
Decision Reference DRN-5175952
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5175952 The complaint Mr O is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam, and didn’t reimburse him for the payments he made to the scam after he reported it. What happened Both parties are familiar with the circumstances of the scam s... (4 pages)View decision
