We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
-
Decision Reference DRN-5164287
27 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5164287 The complaint Ms C complains that Revolut Ltd won’t return money she lost to a scam. What happened The background to this complaint is well known to both parties so I won’t repeat it in detail here. The transactions relevant to this complaint are as follows: Transaction Date... (3 pages)View decision -
Decision Reference DRN-5370006
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5370006 The complaint Mr R complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr R said he received calls and mes... (4 pages)View decision -
Decision Reference DRN-5649102
26 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5649102 The complaint L, an incorporated company, complains that Revolut Ltd won’t reimburse them for funds they sent as part of an email interception scam. They sent funds to a Revolut account and allege that Revolut didn’t take adequate steps to monitor suspicious activity on the ... (5 pages)View decision -
Decision Reference DRN-5649807
26 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5649807 The complaint A partnership which I’ll call ‘X’ complains that Revolut Ltd didn’t do enough to prevent the loss it suffered when it sent a payment to one of the Electronic Money Institution’s (EMI) customer accounts because of an alleged scam. The complaint is brought on X’... (6 pages)View decision -
Decision Reference DRN-5192149
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5192149 The complaint Mr B complains that Revolut Limited (“Revolut”) won’t refund the money he says he lost to a cryptocurrency investment scam. What happened Mr B has said he lost £45,843.30 to a cryptocurrency investment scam. He made 141 separate card payments from his Revolut a... (3 pages)View decision -
Decision Reference DRN-5367350
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5367350 The complaint Ms Z is unhappy Revolut Ltd won’t refund a payment she sent as part of a scam. What happened In August 2024 Ms Z says she found an advertisement on social media offering an account with Revolut. She registered her interest by leaving her details via an enquiry ... (7 pages)View decision -
Decision Reference DRN-5094428
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5094428 The complaint Mrs D complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an advance fee scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (5 pages)View decision -
Decision Reference DRN-5289288
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5289288 The complaint Mrs R complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a task-based job scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mrs R said she app... (4 pages)View decision -
Decision Reference DRN-5648888
26 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5648888 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5255978
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5255978 The complaint and background Ms K complains Revolut Ltd won’t reimburse over £2,000 that she lost when she fell victim to an employment scam. Our investigator didn’t uphold the complaint. He didn’t think any of the payments looked suspicious such that Revolut ought to have ... (2 pages)View decision
