We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2927 results
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Decision Reference DRN-5899893
22 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5899893 The complaint Mr L complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (3 pages)View decision -
Decision Reference DRN-5879531
22 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5879531 The complaint Mr A complains Revolut unfairly froze his account and returned funds to sender, before closing his account. What happened Mr A had an account with Revolut and in July 2025 his account was frozen while Revlout investigated incoming payments. Revolut contacted M... (3 pages)View decision -
Decision Reference DRN-5730674
22 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5730674 The complaint Mr A complains about the actions of Revolut Ltd when he lost money to a scam. Mr A is being represented by a claims management company but for ease of reading I’ll only refer to Mr A. What happened The detailed background to this complaint is well known to bo... (3 pages)View decision -
Decision Reference DRN-5648751
22 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5648751 The complaint Ms C complains that Revolut Ltd will not reimburse funds she said she lost to a scam. What happened Ms C made two payments totalling £489.87 for the purchase of cryptocurrency. She reported the matter to Revolut but it didn’t reimburse the funds she said had be... (2 pages)View decision -
Decision Reference DRN-5823650
21 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5823650 The complaint Mrs R complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs R has explained that in November 2023 she ... (2 pages)View decision -
Decision Reference DRN-5566445
21 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5566445 The complaint Mr K says Revolut Ltd (“Revolut”) failed to keep his account safe and protect him from financial harm when he fell victim to a scam. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Mr K ... (4 pages)View decision -
Decision Reference DRN-5606797
21 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5606797 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss B has previously been represented by a third party. To keep things simple, I will refer to Miss B throughout my decision. What happened The b... (4 pages)View decision -
Decision Reference DRN-5140013
21 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5140013 The complaint Mr S complains that Revolut Ltd won’t reimburse money he lost to a scam. What happened Mr S responded to an advert online for a cryptocurrency investment that appeared to be endorsed by a well-known celebrity. In order to fund his investment Mr S used his Rev... (6 pages)View decision -
Decision Reference DRN-5825115
20 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5825115 The complaint Mr O complains about the ‘RevPoints Spare Change’ feature provided by Revolut Ltd. What happened Mr O contacted Revolut in April 2024 as third-party merchant gift cards he’d purchased using the RevPoints he’d accumulated on his account weren’t working. He said... (2 pages)View decision -
Decision Reference DRN-5371889
19 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5371889 THE COMPLAINT Mrs N complains that Revolut Ltd (“Revolut”) will not reimburse her money she says she lost when she fell victim to a scam. Mrs N is represented by Mendelsons Limited in this matter. However, where appropriate, I will refer to Mrs N solely in this decision fo... (4 pages)View decision
