We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5824770
11 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5824770 The complaint Miss K complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost after falling victim to a scam. What happened The background to this complaint isn’t in dispute, so I won’t go into detail. In summary, Miss K fell victim to a job scam which involv... (4 pages)View decision -
Decision Reference DRN-5810557
10 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5810557 The complaint Mr K complains that Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parti... (3 pages)View decision -
Decision Reference DRN-6142964
10 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6142964 The complaint Mr A complains that Revolut didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (4 pages)View decision -
Decision Reference DRN-5769930
10 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5769930 The complaint Mrs K complains that Revolut Ltd won’t reimburse her after she paid money for services that she now considers to have been a scam. What happened Mrs K has explained that she was getting married and was looking for someone to provide a bridal hair service. Mrs K... (3 pages)View decision -
Decision Reference DRN-5749760
10 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5749760 The complaint Mr A complains that Revolut Ltd has declined to refund a disputed transaction that was made from his account. What happened On 27 March 2025, when travelling in a taxi overseas, Mr A says he was manipulated into authorising a payment far greater than the actual... (2 pages)View decision -
Decision Reference DRN-5851145
10 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5851145 The complaint Mrs K is the sole director of a company which I’ll refer to as G. Mrs K complains on G’s behalf that Revolut Ltd is holding G liable for payments which she says were unauthorised. What happened The details of this complaint are well known to both parties. So, r... (2 pages)View decision -
Decision Reference DRN-6003272
9 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6003272 The complaint Mrs H complains Revolut won’t reimburse money she lost when she fell victim to an investment scam. Mrs H is professionally represented, however for ease, I’ll refer to Mrs H throughout my decision. What happened In 2023, Mrs H fell victim to a crypto investment... (6 pages)View decision -
Decision Reference DRN-5889141
9 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5889141 The complaint Mr C has complained Revolut Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened Mr C opened an account with Revolut in March 2023. In October 2024 Revolut restricted Mr C’s account after getting a fraud notif... (3 pages)View decision -
Decision Reference DRN-6054756
9 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6054756 The complaint and background Mrs M complains Revolut Ltd won’t reimburse over €8,000 that she lost when she fell victim to a holiday rental scam. Our investigator didn’t uphold the complaint. Although he found Revolut ought to have enquired about the purpose of the largest ... (2 pages)View decision -
Decision Reference DRN-6138346
9 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6138346 The complaint Mr D is complaining that Revolut Ltd hasn’t refunded payments made from his account when he fell victim to a scam. What happened The circumstances of the complaint aren’t in dispute, so I won’t set them out in a lot of detail here. On 15 January 2025 Mr D recei... (5 pages)View decision