We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2136 results
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Decision Reference DRN-5110612
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5110612 The complaint Mrs T complains that Revolut Ltd won’t refund money she lost to a scam. What happened Mrs T said the following transactions were made as a result of a cryptocurrency investment scam. Payment Date Type of transaction Amount 1 2 February 2023 Debit card payment ... (9 pages)View decision -
Decision Reference DRN-5027605
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5027605 The complaint Ms K is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Ms K is being represented by a claims management company but, for ease of reference, I’ll only refer to Ms K here. What happened The detailed background to this complaint ... (9 pages)View decision -
Decision Reference DRN-5117096
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5117096 The complaint Mr C complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr C said he invested funds into what he thought was a legitimate AI based cryptocurrency investment opportunity. He said he researched the supp... (2 pages)View decision -
Decision Reference DRN-5435006
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5435006 The complaint Mr S holds/held an account with Revolut Ltd (“Revolut”) Mr S’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr S is represented by CEL Solicitors in this matter. However, where appropriate, I will refer to Mr S so... (7 pages)View decision -
Decision Reference DRN-5435028
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5435028 The complaint Mr B complains about the actions of Revolut Ltd when he lost money to a scam. Mr B is being represented by a claims management company but for ease of reading I’ll only refer to Mr B. What happened In early May 2023 Mr B was contacted via a message by a third... (10 pages)View decision -
Decision Reference DRN-4399110
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4399110 The complaint Miss L complains that Revolut Ltd won’t refund several payments she says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions ... (10 pages)View decision -
Decision Reference DRN-5302362
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5302362 The complaint Ms P complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Ms P is being represented by solicitors in her complaint. What happened In June 2023, Ms P was contacted on a popular instant messaging service by an indiv... (5 pages)View decision -
Decision Reference DRN-5379418
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5379418 The complaint Mr D complains Revolut Ltd (“Revolut”) has declined to offer him a refund after he fell victim to an investment scam. What happened I issued a provisional decision in March 2025 to explain why I thought Mr D’s complaint should be partially upheld and I said I’d... (9 pages)View decision -
Decision Reference DRN-5071281
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5071281 Complaint Mr F is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background In October 2023, Mr F was contacted on social media by someone offering him an investment opportunity. The individual had many mutual contacts on the pl... (8 pages)View decision -
Decision Reference DRN-5426326
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5426326 The complaint Mr A complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of b... (4 pages)View decision
