We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2431 results
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Decision Reference DRN-5585629
27 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5585629 The complaint Ms H is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. She’s also dissatisfied with the service she received after the fraud was reported, particularly that Revolut didn’t call her to discuss the situation. What... (5 pages)View decision -
Decision Reference DRN-5092384
27 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5092384 The complaint Miss W is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Miss W fell victim to a cruel investment scam. After responding to an online advert that appea... (6 pages)View decision -
Decision Reference DRN-5336193
27 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5336193 The complaint Mrs O complains that Revolut Ltd (‘Revolut’) won’t refund the money she says was lost as the result of a scam. What happened The details of this complaint are well known to both parties, so I won’t set them out in full here. In summary, in late October 2024, Mr... (5 pages)View decision -
Decision Reference DRN-5583676
27 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5583676 The complaint Mr C complains the Revolut Ltd won’t return money he lost to a scam. Mr C is represented by a firm I’ll refer to C. For ease, I’ve referred to comments C made as though made by Mr C himself. What happened The details of this complaint are well known to both par... (4 pages)View decision -
Decision Reference DRN-5581254
23 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5581254 The complaint Mr M has complained Revolut Ltd failed to sufficiently intervene causing him to fall victim to an authorised push payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. In summary, ... (5 pages)View decision -
Decision Reference DRN-5095032
23 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5095032 The complaint Miss P has complained Revolut Ltd failed to sufficiently intervene causing her to fall victim to an authorised push payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. In summary... (4 pages)View decision -
Decision Reference DRN-5574629
23 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5574629 Complaint Ms M is unhappy that Revolut Ltd didn’t reimburse her after she told it she’d fallen victim to a scam. Background The background to this case is well known to the parties, so I don't intend to set it out in full here. In short, Ms M had been looking for work w... (6 pages)View decision -
Decision Reference DRN-5361620
23 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5361620 The complaint Mrs M complains Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties,... (3 pages)View decision -
Decision Reference DRN-5545441
23 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5545441 The complaint A company, which I will refer to as H, complains that Revolut Ltd introduced a new fee for its Basic Business Account without giving adequate notice. What happened H’s director told us: On 25 February 2025, Revolut wrote to him to say it was introducing a mo... (3 pages)View decision -
Decision Reference DRN-5581190
23 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5581190 The complaint Mr U complains that Revolut Ltd didn’t do enough to protect him when he was falling victim to a scam, and that it hasn’t refunded his losses since the scam was revealed. What happened I issued a provisional decision (PD) for Mr U’s complaint on 15 May 2025. I’... (10 pages)View decision
