We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-6024029
16 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-6024029 The complaint Miss M has complained that Revolut Ltd (“Revolut”) mis-sold her a fee-paying Ultra Plan packaged account. Miss M says that Revolut failed to make it clear that the travel insurance included with the Ultra Plan only covered trips that start and end in the UK. ... (5 pages)View decision -
Decision Reference DRN-5819269
16 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5819269 The complaint Mr J’s complaint is about how Revolut Ltd (Revolut) handled a refund claim he made. What happened As all parties are familiar with this complaint, I’ll only summarise the key background where necessary within my findings below. What I’ve decided – and why I’ve ... (3 pages)View decision -
Decision Reference DRN-5446696
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5446696 The complaint Ms W complains that Revolut Ltd has declined to refund disputed transactions that were made from her account. What happened On 3 and 6 December 2024, a total of four ‘card not present’ transactions totalling £244.30 were made from Ms W’s account using her Revol... (3 pages)View decision -
Decision Reference DRN-5363526
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5363526 THE COMPLAINT Mr S complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a fraud. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again here in detail. ... (2 pages)View decision -
Decision Reference DRN-5984518
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5984518 The complaint Ms O complains that Revolut Ltd won’t reimburse her with the money she lost to a scam. Ms O has brought the complaint to us with the assistance of a professional support worker. For ease, I’ll refer to their submissions as being from Ms O. What happened On 30 O... (7 pages)View decision -
Decision Reference DRN-5691013
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5691013 The complaint Mr C, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here... (3 pages)View decision -
Decision Reference DRN-6021101
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6021101 The complaint Mr A has complained that Revolut Ltd won’t refund money he lost to a scam. What happened Mr A has said he was contacted by the scammer who he thought was a lawyer in Romania who said his family qualified for citizenship. Mr A wanted his father and sisters to h... (3 pages)View decision -
Decision Reference DRN-5970358
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5970358 The complaint Mr W has complained about how Revolut Ltd (Revolut) handled a refund claim he made to them. What happened As all parties are familiar with this complaint, I’ll only summarise the key background where necessary within my findings below. What I’ve decided – and w... (3 pages)View decision -
Decision Reference DRN-5920411
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5920411 Complaint Ms K is unhappy that Revolut Ltd didn’t reimburse her after she reported falling victim to a scam. Background In 2023, Ms K fell victim to an investment scam. She responded to an online advertisement for an investment firm that appeared to be endorsed by a well-kno... (3 pages)View decision -
Decision Reference DRN-5899309
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5899309 The complaint X complains that Revolut Ltd won’t refund money he lost when he fell victim to a scam. A representative who I will call “W” complains on behalf of X, however for ease, I will refer to X throughout. What happened The background of this complaint is well known to... (3 pages)View decision