We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2431 results
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Decision Reference DRN-5576388
23 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5576388 The complaint Mr A complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr A has an account with Revolut. He has a number of accounts elsewhere, including an account with a business who I’ll refer to as “B” throughout... (2 pages)View decision -
Decision Reference DRN-5056998
23 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5056998 The complaint Miss W has complained that Revolut Ltd won’t refund her money she says she lost to a scam. What happened Where the circumstances of the complaint are well known to both parties, I won’t detail them again here. Rather, I’ll focus on setting out the key reasons ... (3 pages)View decision -
Decision Reference DRN-5233362
23 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5233362 The complaint Mrs E is complaining that Revolut Ltd won’t refund payments she made to a scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the Investigator. The facts about what happened aren’t... (6 pages)View decision -
Decision Reference DRN-5128553
23 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5128553 The complaint Mr S complains that Revolut Ltd (‘Revolut’) hasn’t refunded the loss he suffered after he fell victim to two investment scams. What happened The circumstances of the complaint are well-known to both parties, so I don’t intend to set these out in detail here. Ho... (11 pages)View decision -
Decision Reference DRN-5578371
22 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5578371 The complaint Mr T complains Revolut Ltd (“Revolut”) applied an adverse fraud marker against him and returned funds in his account to the sender. Mr T says Revolut’s actions have caused him significant distress and inconvenience. He adds that it’s also led to him becoming fi... (3 pages)View decision -
Decision Reference DRN-5436393
22 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5436393 The complaint Miss S has complained Revolut Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in her name. What happened Miss S opened an account with Revolut in February 2021. Her use was reasonably regular and included credits in from the same place ... (2 pages)View decision -
Decision Reference DRN-5406642
22 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5406642 The complaint Mr G has complained Revolut Ltd did nothing to stop payments he made which turned out to be part of an employment investment scam. What happened In 2023 Mr G became aware of potential job opportunities through social media and got in touch with the individuals ... (4 pages)View decision -
Decision Reference DRN-5575019
22 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5575019 The complaint Mr C complains that Revolut Ltd won’t refund money he lost to a scam. Mr C is represented by C. For ease, I’ve referred to comments made by C as though they were made by Mr C. What happened Mr C complains that he made the following card payments as a result of ... (8 pages)View decision -
Decision Reference DRN-5154107
22 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5154107 The complaint Ms C complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened Ms C saw an advert online for an investment opportunity with a company which I’ll call T. She followed a link to what she thought was a professional looki... (7 pages)View decision -
Decision Reference DRN-5305152
22 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5305152 Complaint Mr P is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background In late 2023, Mr P was introduced to an investment opportunity by a friend. He was told that he could put his funds under the control of a particular co... (8 pages)View decision
