We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2136 results
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Decision Reference DRN-5026137
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5026137 The complaint Mr G is unhappy that Revolut Ltd (“Revolut”) won’t refund the money he lost to a third-party scam. What happened Mr G was looking to invest and saw an article about a celebrity who had made a lot of money from cryptocurrency. He followed the link in the articl... (11 pages)View decision -
Decision Reference DRN-5073730
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5073730 The complaint Mr A complains that Revolut Ltd (“Revolut”) won’t refund the money that he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr A saw an advert in a financial section o... (3 pages)View decision -
Decision Reference DRN-4766816
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4766816 The complaint Mr G complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr G is being represented by a third party. To keep things simple, I will refer to Mr G throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-5432322
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5432322 The complaint Mr N complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5196273
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5196273 The complaint Miss Z complains Revolut Ltd (“Revolut”) won’t the money she lost when she fell victim to an employment scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the key points a... (3 pages)View decision -
Decision Reference DRN-5409545
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5409545 The complaint Miss A is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Miss A is being represented by a claims management company but for ease of reference I’ll only refer to Miss A here. What happened The detailed background to this compla... (10 pages)View decision -
Decision Reference DRN-5082108
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5082108 The complaint Mrs S complains that Revolut Ltd hasn’t reimbursed her after she fell victim to a scam. What happened The background to this complaint is well-known to both parties and so I’ll only summarise key events here. In February 2023 Mrs S found what appeared to be a c... (10 pages)View decision -
Decision Reference DRN-4895461
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4895461 The complaint Mr O complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr O is being represented by a third party. To keep things simple, I will refer to Mr O throughout my decision. What happened Mr O tells us that he f... (4 pages)View decision -
Decision Reference DRN-4991894
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4991894 The complaint Ms M complains that Revolut Ltd won’t refund money she lost to a scam. Ms M is represented by A, for ease any references to Ms M also include statements made by A. What happened Ms M complains that she made the following card payments as a result of a cryptocur... (5 pages)View decision -
Decision Reference DRN-5245390
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5245390 The complaint Mrs N complains that Revolut Ltd will not refund the money she lost when she was the victim of a scam. What happened Mrs N had previously been the victim of several different scams, these included an investment scam in 2021, a recovery scam in 2022, and – in e... (4 pages)View decision
