We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2431 results
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Decision Reference DRN-5178554
22 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5178554 The complaint Mrs D is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Mrs D is being represented by a claims management company but, for ease of reference, I’ll only refer to Mrs D here. What happened The detailed background to this complai... (6 pages)View decision -
Decision Reference DRN-5071246
22 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5071246 The complaint Mr B complains about the actions of Revolut Ltd when he lost money to a scam. What happened In November 2023 Mr B was contacted by a third-party offering him an online commissioned based role where he would complete tasks. He was asked to deposit money to a me... (3 pages)View decision -
Decision Reference DRN-4890141
22 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4890141 The complaint Mrs D complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. Mrs D is represented by a firm I’ll refer to as “C”. What happened The background to this complaint is well known to both parties and so I’ll only refer to some ke... (10 pages)View decision -
Decision Reference DRN-5110306
21 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5110306 THE COMPLAINT Miss W holds/held an account with Revolut Ltd. Miss W’s complaint is about Revolut’s refusal to reimburse her money she says she lost due to a scam. Miss W is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer to Mi... (5 pages)View decision -
Decision Reference DRN-5041736
21 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5041736 The complaint Mr W complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (6 pages)View decision -
Decision Reference DRN-5120770
21 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5120770 The complaint Mr A is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr A fell victim to a cruel investment scam. He says he saw an advert on social media for a compan... (9 pages)View decision -
Decision Reference DRN-5405117
21 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5405117 The complaint Mr F complains that Revolut Ltd didn’t do enough to protect him when he was making payments toward an investment scam. He also complains it’s not refunded him since the scam was reported. What happened Mr F saw an advert for a cryptocurrency investment opport... (12 pages)View decision -
Decision Reference DRN-5574380
21 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5574380 The complaint Mr K complains that Revolut Ltd won’t refund the money he lost to a scam. Mr K is represented by C, for ease I’ve referred to comments made by C as though they were made by Mr K. What happened The details of this complaint are well known to both parties, so I w... (4 pages)View decision -
Decision Reference DRN-5556937
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5556937 The complaint Mrs I is complaining that Revolut Ltd didn’t do enough to prevent funds being lost to a scam from her account with it, and hasn’t refunded the payments made as part of the scam. The complaint is brought on her behalf by her daughter, Ms M. As I’ll explain, Ms M... (5 pages)View decision -
Decision Reference DRN-5304428
20 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5304428 The complaint Mr C is unhappy that Revolut Ltd won’t reimburse him funds lost after he was a victim of fraud. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. In July 2023, Mr C received an unsolicited... (9 pages)View decision
