We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
-
Decision Reference DRN-5684679
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5684679 The complaint Mr L complains that Revolut Ltd didn’t do enough to prevent him from losing money to scammers. Mr L has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr L himself where I also mean his representative. What h... (2 pages)View decision -
Decision Reference DRN-6014625
15 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6014625 The complaint Mr R is complaining that Revolut Ltd hasn’t refunded transactions he said he didn’t make. What happened Mr R is disputing making payments to two retail merchants on 19 September 2024, as follows: Payment number Date Time MerchantAmount 1 19 September 2024 08.... (4 pages)View decision -
Decision Reference DRN-5973592
12 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5973592 The complaint Mr H complains Revolut Ltd didn’t do enough to help get a refund for transactions made via his debit card. What happened At the end of 2024, Mr H asked Revolut for help in getting refunds for a number of transactions charged to his debit card between October a... (4 pages)View decision -
Decision Reference DRN-5489241
12 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5489241 The complaint Ms H complains Revolut Ltd won’t refund transactions made from her credit card account which she says she didn’t make or authorise. Ms H is represented in this complaint, as it’s her complaint, I’ve referred mostly to her. What happened Ms H reported several ... (3 pages)View decision -
Decision Reference DRN-6018642
12 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6018642 The complaint Mr P complains that Revolut Ltd hasn’t reimbursed payments he says he didn’t make or allow anyone else to make. What happened Mr P is disputing several card payments made at the beginning of April 2024. He says he didn’t make them and wasn’t involved in setting... (3 pages)View decision -
Decision Reference DRN-6006670
12 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-6006670 The complaint Mr S complained that Revolut Ltd refused to refund gambling transactions debited from his account during the week after he was told his account was blocked for 7 days. What happened Mr S held a current account with Revolut. In June 2025, Revolut proactively ap... (6 pages)View decision -
Decision Reference DRN-5897938
12 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5897938 The complaint Mr D complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened The background of this ... (6 pages)View decision -
Decision Reference DRN-5890299
12 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5890299 The complaint Mr A complains Revolut Ltd (“Revolut”) hasn’t refunded money he lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr A said he received a call from someone, ... (5 pages)View decision -
Decision Reference DRN-5780079
12 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5780079 The complaint Mr Y is complaining that Revolut Ltd hasn’t refunded payments made from his account when he fell victim to a scam. The complaint is brought on his behalf by a professional representative, but I’ll mainly refer to Mr Y here. What happened The circumstances of th... (5 pages)View decision -
Decision Reference DRN-5685047
12 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5685047 The complaint Mr S complains about Revolut Ltd. He would like Revolut to refund him after he fell victim to a scam. What happened In December 2024, Mr S received a message offering a remote job opportunity – the job involved rating hotels in order to attract custom. He wou... (3 pages)View decision