We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5956409
12 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5956409 The complaint Mr S is unhappy with Revolut Ltd’s process to remove additions to the account. What happened In August 2025 Mr S received a pop up on his Revolut app which advertised a new feature called ‘wealth protection’. He said as he was unable to clear the notification,... (2 pages)View decision -
Decision Reference DRN-6016721
11 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6016721 THE COMPLAINT Miss J complains that Revolut Ltd (“Revolut”) will not reimburse her money she says she lost when she fell victim to a scam. Miss J is represented in this matter. However, where appropriate, I will refer to Miss J solely in this decision for ease of reading. ... (5 pages)View decision -
Decision Reference DRN-6007786
11 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6007786 The complaint Mr P says Revolut Ltd (“Revolut”) failed to protect him from financial harm when he fell victim to a scam. What happened The facts of this complaint are well-known to both parties, so I see no reason to repeat them in detail here. In short, Mr P says he has bee... (2 pages)View decision -
Decision Reference DRN-5543190
11 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5543190 The complaint Mr E complains that Revolut Ltd will not reimburse funds he lost to a scam. What happened The background to this complaint is well known to both parties, so I will not repeat it in detail again here. In summary, between January 2025 and February 2025 Mr E made ... (2 pages)View decision -
Decision Reference DRN-5747164
11 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5747164 The complaint Mr A has complained that Revolut Ltd won’t refund money he lost to a scam. What happened Mr A has said he was contacted by the scammer who he thought was a lawyer in Romania who said his family qualified for citizenship. Mr A wanted his father and sisters to h... (3 pages)View decision -
Decision Reference DRN-5672258
11 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5672258 The complaint Mr T complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam. What happened The detailed background to this complaint is well known to both parties, so I’ll only provide a brief overview of some of the k... (5 pages)View decision -
Decision Reference DRN-5872015
11 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5872015 The complaint Mr H has complained about the way Revolut Ltd (“Revolut”) dealt with a claim for money back in relation to an oversized baggage fee he paid using his Revolut account. What happened On 5 April 2025, Mr H used his Revolut account to pay €60 to a merchant (which ... (4 pages)View decision -
Decision Reference DRN-5972467
11 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5972467 The complaint Ms D complains that Revolut Ltd delayed processing a six-figure payment she’d transferred to her account. What happened On 14 July 2025, Ms D transferred over £180,000 from an account she held with another bank to Revolut. But it was not credited to her account... (2 pages)View decision -
Decision Reference DRN-5808507
10 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5808507 The complaint Mr B complains that Revolut Ltd (“Revolut”), have failed to refund money that he lost as part of an investment scam. What happened Mr B says that he came across a company that purported to be an investment firm but was actually a scammer, that I will call C. ... (2 pages)View decision -
Decision Reference DRN-5315213
10 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5315213 The complaint Mr G complains that Revolut Ltd will not reimburse funds he lost to a scam. Mr G is represented by a firm, but for ease I have only referred to Mr G in this decision. What happened The background to this complaint is well known to both parties so I won’t repeat... (3 pages)View decision