We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2431 results
-
Decision Reference DRN-5043487
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5043487 The complaint Mr P is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr P fell victim to a cruel investment scam. His representative has told us he was introduced to a... (5 pages)View decision -
Decision Reference DRN-5569747
20 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5569747 The complaint Mr I is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam. The complaint is brought on his behalf by a professional representative but for ease I’ll mainly refer to Mr I in this decision. What happened The circumstance... (11 pages)View decision -
Decision Reference DRN-5118776
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5118776 The complaint Ms H complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (7 pages)View decision -
Decision Reference DRN-5069754
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5069754 The complaint Mr A complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr A came across a celebrity endorsed cryptocurrency investment online. He completed a contact form and the scam firm responde... (2 pages)View decision -
Decision Reference DRN-5564714
20 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5564714 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he was a victim of an impersonation scam. Mr B is being represented, however for ease I’ll refer to Mr B throughout my decision. What happened The background to this complaint is well known to bo... (9 pages)View decision -
Decision Reference DRN-5252128
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5252128 The complaint Mr S complains Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties, I... (3 pages)View decision -
Decision Reference DRN-5210049
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5210049 The complaint Mr W complains that Revolut Ltd won’t refund money he lost when he was a victim of a crypto investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2022 Mr W was the victim... (4 pages)View decision -
Decision Reference DRN-5570747
19 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5570747 THE COMPLAINT Mr P holds/held an account with Revolut Ltd (“Revolut”). Mr P’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr P is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer t... (6 pages)View decision -
Decision Reference DRN-4970586
19 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4970586 The complaint Mr N complains about the actions of Revolut Ltd when he lost money to a scam. Mr N is being represented by a claims management company but, for ease of reading, I’ll only refer to Mr N. What happened The detailed background to this complaint is well known to ... (4 pages)View decision -
Decision Reference DRN-5569663
19 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5569663 The complaint Ms W complains that Revolut Ltd won’t refund money she lost when she was the victim of an alleged purchase scam. A representative who I will call “F” complains on behalf of Ms W. What happened The background to this complaint is well known to both parties, so... (4 pages)View decision
