We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2170 results
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Decision Reference DRN-5302362
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5302362 The complaint Ms P complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Ms P is being represented by solicitors in her complaint. What happened In June 2023, Ms P was contacted on a popular instant messaging service by an indiv... (5 pages)View decision -
Decision Reference DRN-5379418
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5379418 The complaint Mr D complains Revolut Ltd (“Revolut”) has declined to offer him a refund after he fell victim to an investment scam. What happened I issued a provisional decision in March 2025 to explain why I thought Mr D’s complaint should be partially upheld and I said I’d... (9 pages)View decision -
Decision Reference DRN-5071281
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5071281 Complaint Mr F is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background In October 2023, Mr F was contacted on social media by someone offering him an investment opportunity. The individual had many mutual contacts on the pl... (8 pages)View decision -
Decision Reference DRN-5426326
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5426326 The complaint Mr A complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of b... (4 pages)View decision -
Decision Reference DRN-5434691
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434691 The complaint Mr K is unhappy that Revolut Ltd won’t reimburse payments that he says he didn’t authorise. What happened Mr K was in a relationship with someone (“D”). I understand that during that relationship, as a result of duress and coercive control, D had access to Mr ... (3 pages)View decision -
Decision Reference DRN-5434720
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434720 The complaint Mr H was/is a customer of Revolut Ltd (“Revolut”). Mr H’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr H was represented by Refundee in this matter. What happened On 8 March 2025, I issued a provisional decision... (6 pages)View decision -
Decision Reference DRN-5256669
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5256669 The complaint Mr A complains about Revolut Ltd. He says that Revolut didn’t do enough when he fell victim to a scam and would like Revolut to refund him the money he has lost. What happened Mr A unfortunately fell victim to a task-based job scam where he would be required ... (3 pages)View decision -
Decision Reference DRN-5432915
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5432915 The complaint Mr R complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost as the result of a scam. What happened In March 2023, Mr R saw an investment advertised online on two separate platforms. Mr R says a friend also recommended the investment. I’ll refer ... (5 pages)View decision -
Decision Reference DRN-5434268
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434268 The complaint Mrs G complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs G has an account with Revolut and an account with another business who I’ll refer to as “S” throughout the rest of this decision. Mrs G says she wa... (2 pages)View decision -
Decision Reference DRN-5434527
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5434527 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund the money he says was lost as the result of a scam. What happened In early 2023, Mr B saw a pop-up advertisement for cryptocurrency trading, while on a social media site. Mr B provided his contact inform... (9 pages)View decision
