We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
-
Decision Reference DRN-5932967
10 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5932967 The complaint Ms B complains that Revolut Ltd (“Revolut”) won’t accept her non-UK issued driver’s license to verify her ID resulting in her not being able to open an account with it. Ms B believes Revolut are discriminating against her. What happened Ms B wished to open an a... (3 pages)View decision -
Decision Reference DRN-6009934
10 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6009934 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds he lost when he fell victim to a scam. What happened Mr A says that he came across a video that advertised trading using AI. He was interested and clicked a link to provide his contact detai... (6 pages)View decision -
Decision Reference DRN-5876834
9 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5876834 The complaint Mrs C complains that Revolut Ltd won’t refund money she lost when she fell victim to a job scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mrs C fell victim to a job scam in 2025... (3 pages)View decision -
Decision Reference DRN-5361767
9 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5361767 The complaint Ms N complains that Revolut Ltd has declined to refund transactions that were made from her account to an unknown beneficiary. What happened On 30 July 2024, Ms N contacted Revolut to explain that a transfer she had made earlier that day via her Revolut app was... (2 pages)View decision -
Decision Reference DRN-5121733
9 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5121733 The complaint Mr H is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr H fell victim to a cruel investment scam after responding to an advert on social media that app... (8 pages)View decision -
Decision Reference DRN-5864991
9 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5864991 The complaint Mr W is unhappy with Revolut Ltd. Mr W said Revolut failed to protect him from significant financial harm from his compulsive gambling transactions. What happened During the early part of 2025 Mr W carried out numerous gambling transactions. He said he hadn’t... (3 pages)View decision -
Decision Reference DRN-5950871
9 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5950871 The complaint Mr M is unhappy with Revolut Ltd’s Spare Change feature. Mr M says the feature has deducted over £1,000 since he activated it without his clear understanding. He said this feature has left him with a financial loss. What happened Mr M said on 22 July 2025 he di... (3 pages)View decision -
Decision Reference DRN-5944347
8 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5944347 The complaint Miss D has complained about the way Revolut Bank Ltd dealt with a claim for money back in relation to a purchase she’d made using her debit card. What happened Both parties are familiar with the circumstances of the complaint which I’ll briefly summarise here.... (4 pages)View decision -
Decision Reference DRN-5924759
8 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5924759 The complaint Mr P complains that Revolut Ltd failed to protect him from losing money in a scam. A professional representative, R, has brought the complaint to the Financial Ombudsman Service on Mr P’s behalf. What happened R explained that Mr P fell victim to a job scam i... (4 pages)View decision -
Decision Reference DRN-5771191
5 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5771191 The complaint Miss C complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss C is being represented by a third party. To keep things simple, I will refer to Miss C throughout my decision. What happened The background o... (5 pages)View decision