We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5934824
5 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5934824 The complaint Mr L complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr L has explained that in June 2024 he made a ... (2 pages)View decision -
Decision Reference DRN-5698796
5 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5698796 The complaint Ms N complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms N has explained that in November 2024 she ma... (2 pages)View decision -
Decision Reference DRN-5565913
5 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5565913 The complaint Mrs Z is complaining that Revolut Ltd hasn’t refunded payments that were made when she fell victim to a scam. What happened The circumstances of the complaint are known to both parties so I’ll only summarise the main points here. On 2 January 2025 Mrs Z receiv... (4 pages)View decision -
Decision Reference DRN-5662940
5 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5662940 The complaint Ms I complains that Revolut Ltd has unfairly declined to refund disputed transactions made from her account after she was the victim of a scam. What happened On 10 December 2024, Ms I sold an item via an online marketplace. She says she then received a notifica... (3 pages)View decision -
Decision Reference DRN-5523319
5 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5523319 The complaint Mr B complains that Revolut Ltd won’t refund him for transactions he lost via a scam. What happened Mr B’s represented throughout this complaint, for ease I’ll refer to all communications as if they’ve come from Mr B. Mr B fell victim to a scam. He saw an adve... (3 pages)View decision -
Decision Reference DRN-5887956
5 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5887956 The complaint Mr T complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened What Mr T says Mr T was contacted by a supposed recruiter after he left some basic information on an advert he saw online while looking for... (5 pages)View decision -
Decision Reference DRN-5998728
5 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5998728 The complaint Mr T is bringing a complaint, as one of the directors of M. M complains that Revolut Ltd (“Revolut”) has not refunded its losses after losing money as a result of what it now believes is a scam. What happened Mr T is one of the directors of M. M entered into a... (4 pages)View decision -
Decision Reference DRN-5672262
5 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5672262 The complaint Mrs S complains that Revolut Ltd will not reimburse funds she lost to a scam. Mrs S is represented by a firm, for ease I have only referred to Mrs S in this decision. What happened The background to this complaint is well known to both parties so I won’t repeat... (3 pages)View decision -
Decision Reference DRN-5926271
5 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5926271 The complaint Mr C complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In August 2025, Mr C was told about an investment opportunity involving cryptocurrency. He spoke to people involved and, after deciding to go ahead, ... (4 pages)View decision -
Decision Reference DRN-5389304
4 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5389304 The complaint Mrs L complains Revolut Ltd won’t refund transactions made from her account which she says she didn’t make or authorise. What happened In May 2024, Mrs L reported two transactions, totalling about £325, made from her Revolut account as fraudulent. Revolut loo... (3 pages)View decision