We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2431 results
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Decision Reference DRN-5028654
16 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5028654 The complaint Mr W complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr W is being represented by a third party. To keep things simple, I will refer to Mr W throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5056309
16 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5056309 The complaint Mr A complains about the actions of Revolut Ltd when he lost money to a scam. Mr A is being represented by a claims management company but, for ease of reading, I’ll only refer to Mr A. What happened The detailed background to this complaint is well known to ... (4 pages)View decision -
Decision Reference DRN-5563936
16 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5563936 The complaint Mr T complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In late 2022, Mr T came across an advert on a social media platform for a cryptocurrency investment company endorsed by a well-known public figure. H... (8 pages)View decision -
Decision Reference DRN-5096060
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5096060 The complaint Mrs P complains Revolut Ltd didn’t do enough to protect her when she lost money to an investment scam. In bringing this complaint Mrs P is being represented by a claims management company, I’ll refer to as “R”. What happened Mrs P said she heard about an invest... (5 pages)View decision -
Decision Reference DRN-5563574
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5563574 THE COMPLAINT Mr P holds/held an account with Revolut Ltd (“Revolut”). Mr P’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr P is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer t... (7 pages)View decision -
Decision Reference DRN-5561254
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5561254 The complaint X complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened X said she received a message about a missed parcel delivery. She said as she was expecting a parcel, she clicked the link in the message and foll... (6 pages)View decision -
Decision Reference DRN-4806736
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4806736 The complaint Mr B is unhappy that Revolut decided not to refund him, after he was the victim of a scam. What happened Mr B received a message and call to say he was eligible for £454.65 in compensation from his internet provider as he was experiencing service issues. Of wh... (4 pages)View decision -
Decision Reference DRN-5085106
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5085106 The complaint Mr L complains that Revolut Ltd (Revolut) failed to deal with his chargeback dispute fairly. What happened On 2 May 2024, Mr L paid $508.29 to a simulated trading platform who I’ll call T. He used his debit card with Revolut to pay for this transaction. Mr L la... (3 pages)View decision -
Decision Reference DRN-5514557
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5514557 The complaint Mrs P complains Revolut Ltd won’t refund a payment made after she fell victim to a scam. What happened Mrs P explains that on 13 April 2024, she opened an account with an e-commerce firm and listed items for sale. After selling an item, she received a message t... (3 pages)View decision -
Decision Reference DRN-5090995
15 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5090995 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from a scam. Mr C is being represented by a claims management company, but for ease of reading, I’ll refer to Mr C in my decision. What happened The detailed background to this complaint is well ... (5 pages)View decision
