We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5806359
4 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5806359 The complaint M, a limited company, complains that Revolut Ltd restricted the use of their account and withheld their funds. They’d like compensation for the disruption to their operations this caused. What happened The background to this complaint is well-known to both par... (2 pages)View decision -
Decision Reference DRN-5971098
4 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5971098 The complaint Mr A complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr A is represented by a firm I’ll refer to as ‘W’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (6 pages)View decision -
Decision Reference DRN-5930074
4 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5930074 The complaint Mrs H complains Revolut Ltd (“Revolut”) hasn’t refunded funds she says she lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mrs H said she saw an investment... (3 pages)View decision -
Decision Reference DRN-5915449
4 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5915449 The complaint Mr B complains Revolut Ltd recorded a marker against him on a fraud database. He doesn’t think it’s treated him fairly. What happened Mr B opened an account with Revolut around March 2024. In May he received a payment from a third-party, through a bank transfe... (3 pages)View decision -
Decision Reference DRN-5485207
3 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5485207 The complaint Ms B complains that Revolut Ltd is unfairly holding her liable for transactions from her Revolut account which she says she didn’t authorise. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In br... (2 pages)View decision -
Decision Reference DRN-5941500
3 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5941500 The complaint Mr G complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr G has explained that between March and Octob... (2 pages)View decision -
Decision Reference DRN-5438760
3 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5438760 The complaint and background Miss L complains Revolut Ltd won’t reimburse over £1,200 that she lost when she fell victim to an employment scam in February 2025. Our investigator didn’t uphold the complaint. He didn’t think any of the three payments looked suspicious such tha... (2 pages)View decision -
Decision Reference DRN-5907640
3 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5907640 The complaint Mr A complains that Revolut Ltd unfairly closed his account. What happened Around October last year, Revolut provided Mr A with notice that his account would be closed in December, - pointing to his abusive behaviour against Revolut’s staff as the cause. After ... (2 pages)View decision -
Decision Reference DRN-5975384
3 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5975384 The complaint Mr M complains that Revolut Ltd is covering up hacking and other interference into his account and life from criminals working for a foreign government. What happened On 6 June 2025 Mr M received an email from Revolut stating he had logged into his account fro... (3 pages)View decision -
Decision Reference DRN-5898271
3 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5898271 The complaint Mr S complains about the actions of Revolut Ltd when he lost money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Around the summer of 20... (3 pages)View decision