We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2431 results
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Decision Reference DRN-4926188
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4926188 The complaint Mr V complains about Revolut Ltd not refunding several payments he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both pa... (3 pages)View decision -
Decision Reference DRN-5561619
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5561619 The complaint Mr C complains that Revolut Ltd (“Revolut”) won’t refund payments he made as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understand it to be as follows. M... (5 pages)View decision -
Decision Reference DRN-4836355
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4836355 The complaint Mr D complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to a scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr D throughout this decision. What happened The background to this complaint is known ... (5 pages)View decision -
Decision Reference DRN-5056539
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5056539 THE COMPLAINT Mr K holds/held an account with Revolut Ltd (“Revolut”). Mr K’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr K is represented by Wealth Recovery Solicitors (“WRS”) in this matter. However, where appropriate, I ... (7 pages)View decision -
Decision Reference DRN-5514602
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5514602 The complaint Mr M complains that Revolut Ltd downgraded his savings account and stopped paying interest on the balance without notifying him. And he said that Revolut unfairly removed his access to its chat function. What happened In April 2023 Mr M opened a Revolut saving... (3 pages)View decision -
Decision Reference DRN-4997139
15 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4997139 The complaint Mr S is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a cryptocurrency investment scam. What happened The circumstances of the scam are known to both parties so I won’t go into detail here. In short, around May 2023 Mr S f... (11 pages)View decision -
Decision Reference DRN-4863095
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4863095 The complaint Miss D is unhappy that Revolut Ltd (“Revolut”) won’t refund payments she says she didn’t authorise. What happened Miss D says she fell victim to a safe account scam. She says she received a call from someone who said they were her other bank (Bank N) saying he... (4 pages)View decision -
Decision Reference DRN-4963171
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4963171 The complaint Mr M complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. On 7 July 2023, Mr M paid €5,750 t... (3 pages)View decision -
Decision Reference DRN-5366043
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5366043 The complaint Mr Z complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened In July 2023, Mr Z saw a friend’s post on social media about successfully investing in cryptocurrency. Mr Z, via this post, wa... (3 pages)View decision -
Decision Reference DRN-5561000
15 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5561000 The complaint Mr H is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr H fell victim to a safe account scam. At 19.14 on 15 January 2024, shortly after transferring t... (6 pages)View decision
