We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5981825
3 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5981825 The complaint Miss B complains that Revolut Ltd won’t refund her the money she lost in an investment scam. What happened The background to Miss B’s complaint is well-known to the parties, so I have summarised what I consider to be the key points. Miss B says that in late Ju... (8 pages)View decision -
Decision Reference DRN-5171622
2 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5171622 The complaint Mr T complains that Revolut Ltd won’t refund transactions he didn’t make or otherwise authorise. What happened The full details of this complaint are well known to both parties, so I’ll only provide an overview of what happened and focus on giving my reasons f... (3 pages)View decision -
Decision Reference DRN-5357927
2 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5357927 The complaint Mrs S complains that Revolut Ltd won’t refund money she lost when she was a victim of an impersonation scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. On 7 January 2025, Mrs S re... (3 pages)View decision -
Decision Reference DRN-5824197
2 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5824197 The complaint Mrs F believes that Revolut Ltd didn’t do enough to protect her from the financial harm caused by a job scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Mrs F made numerous pay... (4 pages)View decision -
Decision Reference DRN-5877633
2 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5877633 The complaint Mr E has complained about how Revolut Ltd (Revolut) handled a refund claim he made. What happened Mr E used his Revolut debit card to purchase tyres from a supplier I shall call ‘S’ in March 2025 to the sum of £262.56. He subsequently said they weren’t fit for ... (3 pages)View decision -
Decision Reference DRN-5971070
2 Dec 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5971070 The complaint Mr H complains about the service he received from Revolut Ltd (“Revolut”) when he asked it to close his account and not allow it to be reopened or restrict his ability to use cryptocurrency on his account. What happened Mr H had a gambling addiction and was usi... (3 pages)View decision -
Decision Reference DRN-5956600
1 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5956600 The complaint Mr A complains Revolut Ltd closed his account due to an error on its part by incorrectly identifying and registering his name. Mr A says Revolut should recognise its error and reinstate his account. What happened The details of this complaint are well known by ... (2 pages)View decision -
Decision Reference DRN-5988063
1 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5988063 The complaint Mrs B is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs B fell victim to an investment scam after a friend introduced her a fake investment scheme.... (4 pages)View decision -
Decision Reference DRN-5782353
1 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5782353 The complaint Mr J complains about the actions taken by Revolut Ltd blocked a payment he wanted to make whilst he was abroad. What happened The background to this complaint is well known to both parties, so I will just outline key events here. Mr J had an account with Revo... (3 pages)View decision -
Decision Reference DRN-5619065
1 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5619065 The complaint Mr P complains that Revolut Ltd failed to protect him from a scam. Mr P is being represented by a firm I will refer to as “W”. What happened In February 2024, Mr P found an investment opportunity online with a company I will call “O”, which offered the chance t... (4 pages)View decision