We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2431 results
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Decision Reference DRN-5537071
12 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5537071 The complaint Mr S complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money he lost after he fell victim to an authorised push payment (‘APP’) scam. What happened The circumstances of the complaint are well-known to both parties, so I don’t intend to set these out in... (8 pages)View decision -
Decision Reference DRN-5198029
12 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5198029 The complaint Mr S complains Revolut Ltd acted unfairly by not refunding a payment he made towards tickets, using his debit card. What happened In January 2024 Mr S purchased two football tickets online, from a company I’ll refer to as F. He paid a total of £340 using his Re... (3 pages)View decision -
Decision Reference DRN-5073198
12 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5073198 The complaint Miss A complains that Revolut Ltd didn’t do enough to prevent her losing money to a scam. Miss A has used a representative when bringing her complaint. But, for ease of reading, I’ll mostly just refer to Miss A herself, where I also mean the representative. W... (3 pages)View decision -
Decision Reference DRN-5172993
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5172993 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss B has previously been represented by a third party. To keep things simple, I will refer to Miss B throughout my decision. What happened The b... (4 pages)View decision -
Decision Reference DRN-4913010
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4913010 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5376018
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5376018 The complaint Mr B is unhappy with Revolut Ltd. Mr B attempted three transfers via his Revolut account and none of them were processed quickly enough to allow Mr B to travel to work. Mr B wants between £1,120 and £1,400 for his loss of earnings (four or five shifts), £100 fo... (3 pages)View decision -
Decision Reference DRN-5488460
9 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5488460 The complaint Mr M has complained Revolut Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened Mr M opened an account with Revolut in January 2022 but used it very little. In October 2023 Mr M’s account with Revolut was closed. ... (3 pages)View decision -
Decision Reference DRN-5214077
9 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5214077 The complaint Mr W complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam and would like it to refund him the money he has lost. What happened Mr W came across an advert online for investing... (4 pages)View decision -
Decision Reference DRN-5315935
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5315935 The complaint Mr S complains Revolut Ltd didn’t do enough to protect him when he was falling victim to a scam. He further complains Revolut hasn’t refunded him since the scam came to light. What happened The background to this complaint is well-known to both parties, and so... (5 pages)View decision -
Decision Reference DRN-4893242
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4893242 The complaint Mr L says Revolut Ltd (‘Revolut’), didn’t do enough to help when he fell victim to an ‘authorised push payment’ (‘APP’) cryptocurrency investment scam. He says Revolut should reimburse him for the money he lost. What happened As both parties are familiar with ... (7 pages)View decision
