We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5586553
1 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5586553 The complaint Mr S complains that Revolut Ltd won’t refund disputed transactions made from his account. What happened Over a period of a few months’ payments totalling almost £400 were made from Mr S’s Revolut account to two online businesses. Mr S raised a claim with Revolu... (2 pages)View decision -
Decision Reference DRN-5908024
1 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5908024 The complaint Ms K complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, between April and July 2024 Ms K made numerous ... (2 pages)View decision -
Decision Reference DRN-5970586
29 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5970586 The complaint Miss O complains that Revolut Ltd won’t refund the money she lost to a job scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Miss O was looking f... (6 pages)View decision -
Decision Reference DRN-5980076
28 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5980076 The complaint and what happened Ms B complains Revolut Ltd won’t reimburse money she lost when she fell victim to a crypto investment scam. The full details of this complaint are well known to all parties, so I won’t repeat them here. Instead, I’ll recap the key points, and f... (7 pages)View decision -
Decision Reference DRN-5909995
28 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5909995 The complaint Mr S has complained that Revolut Ltd won’t refund money he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. In summary: Mr S has said he replied to a social media advert promising... (4 pages)View decision -
Decision Reference DRN-5612122
28 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5612122 The complaint and background Mr H complains that Revolut Ltd won’t reimburse money he lost when he fell victim to a cryptocurrency recovery scam. Between the period of March and May 2024, Mr H made around £39,000 in payments from his account with Revolut to accounts he held ... (2 pages)View decision -
Decision Reference DRN-5860807
28 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5860807 The complaint Mr M complains that Revolut Ltd failed to pursue a number of chargebacks. What happened On 27 May 2025, Mr M paid $160.95 to a merchant to purchase a pre-paid card worth $150 that could be used with a third-party, an online company I will call R which allows i... (2 pages)View decision -
Decision Reference DRN-5866660
28 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5866660 The complaint Mr T complains that Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parti... (4 pages)View decision -
Decision Reference DRN-5941791
28 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5941791 The complaint Mrs M complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs M is being represented by a third party. To keep things simple, I will refer to Mrs M throughout my decision. What happened The background of t... (5 pages)View decision -
Decision Reference DRN-5976671
28 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5976671 The complaint Mr W complains that Revolut Ltd won’t refund money he lost when he was the victim of an investment scam. Mr W is represented by a firm that I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer... (6 pages)View decision