We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-4937002
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4937002 The complaint Mr K complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened Several years ago, Mr K saw some information online about trading. He entered his contact details on a website to register his interest and then rece... (11 pages)View decision -
Decision Reference DRN-5385857
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5385857 The complaint Mrs K complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs K is being represented by a third party. To keep things simple, I will refer to Mrs K throughout my decision. What happened The background of t... (5 pages)View decision -
Decision Reference DRN-4952318
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4952318 The complaint Miss H complains that Revolut Ltd has declined to reimburse payments she made as part of an investment scam. What happened Miss H says that a friend told her about the profits he’d made investing in cryptocurrency projects and recommended a specific token to he... (3 pages)View decision -
Decision Reference DRN-5024908
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5024908 The complaint Ms H complains that Revolut Ltd won’t refund money she lost when she fell victim to a bank impersonation scam. Ms H is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties, so... (3 pages)View decision -
Decision Reference DRN-4991110
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4991110 Complaint Mr B is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background Mr B met someone on a dating app. Their conversation later moved to WhatsApp and, after some time had passed, his contact persuaded him that she could he... (3 pages)View decision -
Decision Reference DRN-5430398
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5430398 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both part... (5 pages)View decision -
Decision Reference DRN-5222475
26 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5222475 The complaint Mrs K complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (6 pages)View decision -
Decision Reference DRN-5170178
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5170178 The complaint Ms S complains that Revolut Ltd did not reimburse the funds she lost to a scammer. What happened Ms S fell victim to a task-based job scam, in which she had to complete a set number of tasks per day to earn a salary and commission. Some ‘luxury packages’ cost m... (3 pages)View decision -
Decision Reference DRN-5002984
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5002984 The complaint Mrs H complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (7 pages)View decision -
Decision Reference DRN-4989823
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4989823 Complaint Mr C is unhappy that Revolut Ltd didn’t refund him after he told it he’d fallen victim to a scam. Background In late 2022, Mr C saw an advert on social media promoting an investment opportunity. It included an apparent endorsement by a well-known public figure, whi... (3 pages)View decision
