We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-5154859
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5154859 The complaint Mr R complains Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties, I... (3 pages)View decision -
Decision Reference DRN-5278531
26 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5278531 The complaint Mrs B says Revolut Ltd didn’t do enough to protect her when she fell victim to a cryptocurrency investment scam. What happened Mrs B was contacted out of the blue on social media by someone who claimed to specialise in cryptocurrency investing. Mrs B made payme... (9 pages)View decision -
Decision Reference DRN-5294255
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5294255 The complaint Mr D complains that Revolut Ltd did not reimburse a series of payments he says he lost to a scam. What happened Mr D found an investment opportunity via social media, for a company I will refer to as TFX. TFX claimed to deal with FOREX trading and Mr D expected... (3 pages)View decision -
Decision Reference DRN-5424780
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5424780 The complaint Mrs C complains that Revolut Ltd didn’t do enough to help her when she told it about a dispute she had with a merchant over services paid for using her Revolut debit card. What happened In September 2024 Mrs C paid €3809.60 for a hotel with the merchant I’ll ca... (4 pages)View decision -
Decision Reference DRN-4997692
26 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4997692 The complaint Mrs R complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In April 2023, Mrs R saw an advert on an online social media platform for an investment company. And as she’d been looking for ways to make some a... (9 pages)View decision -
Decision Reference DRN-4986013
25 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4986013 The complaint Mr B complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr B lost £5,000 to a crypto investment scam. He was tricked into investing with a company he found via a social media advert, which appeared to ... (7 pages)View decision -
Decision Reference DRN-5122335
25 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5122335 The complaint Mr W says Revolut Ltd (“Revolut”) should refund him for transactions on his account he says he didn’t authorise. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In short, Mr W says he was away on holid... (2 pages)View decision -
Decision Reference DRN-5109218
25 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5109218 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds he lost when he fell victim to a scam. What happened Mr B says he found an investment company I’ll refer to as G online. G offered an opportunity that involved making money through cryptocurr... (10 pages)View decision -
Decision Reference DRN-5073257
25 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5073257 The complaint Miss M complains that Revolut Ltd didn’t do enough to protect her funds when she fell victim to a job scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispute so I will ... (3 pages)View decision -
Decision Reference DRN-5222785
25 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5222785 The complaint Miss F, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. ... (3 pages)View decision
