We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2431 results
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Decision Reference DRN-5537734
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5537734 The complaint Mr M complains Revolut Ltd won’t refund the money he lost to a scam. What happened In mid-2022, Mr M was looking for work and he came across an advert for a job opportunity with a cryptocurrency company. Unfortunately, this was a scam. Mr M completed an intervi... (3 pages)View decision -
Decision Reference DRN-5548343
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5548343 The complaint Mr L is unhappy that Revolut Ltd (“Revolut”) won’t refund the money he lost to a job scam. Mr L is represented by a firm of solicitors. What happened In November 2023, Mr L was contacted by someone on a social media messaging service about a remote job opportu... (4 pages)View decision -
Decision Reference DRN-5393648
9 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5393648 The complaint Mr A is unhappy that Revolut Ltd won’t refund money he lost to a scam. Mr A has brought his complaint with the help of a professional representative. For ease, I’ll refer to all their submissions as being from Mr A. What happened Mr A says he was added to a soc... (15 pages)View decision -
Decision Reference DRN-5050360
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5050360 The complaint Mr W complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr W has an account with Revolut which he says he opened at the suggestion of a scammer. He says the scammer also took out loans in his name – he... (2 pages)View decision -
Decision Reference DRN-4961941
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4961941 The complaint Mr R complains that Revolut Ltd won’t refund him the money he lost in an investment scam. Mr R is represented by a professional representative, but for ease of reading I’ll refer to Mr R only. What happened The circumstances of this complaint are well-known t... (4 pages)View decision -
Decision Reference DRN-5510373
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5510373 The complaint Mrs W says Revolut Ltd (“Revolut”) refuses to refund her for a transaction on her account she says she didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Mrs W says she di... (3 pages)View decision -
Decision Reference DRN-5029922
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5029922 The complaint Mr H is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. Mr H has brought his complaint with the assistance of a professional representative. But for ease I’ll refer to all the submissions as being from Mr H. What happened Mr H said he invested... (11 pages)View decision -
Decision Reference DRN-5447403
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5447403 The complaint Mr K complains that Revolut Ltd did not reimburse a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr K unfortunately fell victim to a ta... (4 pages)View decision -
Decision Reference DRN-5228832
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5228832 The complaint Mrs M complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened Mrs M told us she learnt about an investment trading company on TV and after reviewing its website decided to invest. She said she started wit... (4 pages)View decision -
Decision Reference DRN-5152227
8 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5152227 The complaint Mr H is complaining that Revolut Ltd hasn’t reimbursed him for funds he lost to a scam. What happened Both parties are familiar with the background of this complaint so I won’t set it out in detail here. In short, in September 2023 Mr H fell victim to a job sca... (13 pages)View decision
