We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5957519
28 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5957519 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-5898203
27 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5898203 The complaint Miss M has complained Revolut Ltd won’t refund 51 transactions made using her Revolut card and iPhone which she didn’t authorise. What happened In August 2025 Miss M contacted Revolut as she’d seen numerous transactions to gaming websites being made from her Re... (2 pages)View decision -
Decision Reference DRN-5573039
27 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5573039 The complaint Mrs W is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. Mrs W is represented by a third-party claims firm, but I will refer to Mrs W here. What happened The background to this complaint is well known to both parties, so I won’t repeat ever... (4 pages)View decision -
Decision Reference DRN-5498693
27 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5498693 The complaint Miss A complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds she lost when she fell victim to a scam. What happened Miss A says that she saw an advert on social media and provided her contact details. Soon after, she received a message offering her ... (2 pages)View decision -
Decision Reference DRN-5732073
26 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5732073 The complaint Mr L complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr L has said that between August and December ... (2 pages)View decision -
Decision Reference DRN-5931362
26 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5931362 The complaint Mr G complains Revolut Ltd (“Revolut”) hasn’t refunded money he said he lost as the result of a cryptocurrency investment scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr G said... (2 pages)View decision -
Decision Reference DRN-5860761
26 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5860761 The complaint Mr A complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr A has explained that in April 2024 he made n... (3 pages)View decision -
Decision Reference DRN-5948715
26 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5948715 The complaint Miss K complains about how Revolut Ltd handled her claim. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my role resolving disputes with minimum formality. Miss K paid fo... (2 pages)View decision -
Decision Reference DRN-5977411
26 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5977411 The complaint Mr C complains that Revolut Ltd won’t reimburse him after he fell victim to an investment scam. Mr C is professionally represented in bringing his complaint, but for ease of reading, I’ll refer to all submissions as being made by Mr C directly. What happened On... (13 pages)View decision -
Decision Reference DRN-5791166
26 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5791166 The complaint Mrs C complains that Revolut Ltd did not reimburse the funds she lost to a scam. What happened Mrs C says that she came across an investment opportunity and that she had a mentor who could help her learn how to invest in cryptocurrency. She was advised to open ... (2 pages)View decision