We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2104 results
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Decision Reference DRN-4963171
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4963171 The complaint Mr M complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. On 7 July 2023, Mr M paid €5,750 t... (3 pages)View decision -
Decision Reference DRN-5366043
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5366043 The complaint Mr Z complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened In July 2023, Mr Z saw a friend’s post on social media about successfully investing in cryptocurrency. Mr Z, via this post, wa... (3 pages)View decision -
Decision Reference DRN-5561000
15 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5561000 The complaint Mr H is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr H fell victim to a safe account scam. At 19.14 on 15 January 2024, shortly after transferring t... (6 pages)View decision -
Decision Reference DRN-4941205
14 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4941205 The complaint Miss B complains that Revolut Ltd won’t refund the money she lost when she fell victim to a scam. What happened In March 2024, Miss B received a call notifying her that she had been accused of financial/tax crimes. She was directed to check the number the call ... (7 pages)View decision -
Decision Reference DRN-5153162
14 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5153162 The complaint Miss B complains Revolut Ltd blocked her account and gave her misleading information. What happened The detailed background to this complaint is well known to both parties. As such, I’ll provide only an overview of the most essential facts here. Miss B has an... (4 pages)View decision -
Decision Reference DRN-5009746
14 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5009746 The complaint Miss T complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened Miss T said she saw an investment advert on social media and she clicked a link which directed her to an investment firm, that we now know to... (11 pages)View decision -
Decision Reference DRN-5093768
14 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5093768 The complaint Mr D complains that Revolut Ltd won’t refund him money he lost in an investment scam. Mr D is represented by a professional representative, but for ease of reading I’ll just refer to Mr D. What happened The background to this complaint is well-known to both p... (3 pages)View decision -
Decision Reference DRN-5094628
14 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5094628 The complaint Miss M complains that Revolut Ltd won’t refund her after she lost money in an investment scam. Miss M is being represented by a professional representative, but for ease of reading I’ll refer to Miss M only. What happened The circumstances surrounding this co... (3 pages)View decision -
Decision Reference DRN-5537096
14 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5537096 The complaint A company, which I will call S, complains that Revolut Ltd introduced a new fee for its Basic Business Account without giving adequate notice. What happened S’s director told us: He originally chose Revolut because it did not charge a monthly fee for its Ba... (3 pages)View decision -
Decision Reference DRN-4963424
14 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4963424 The complaint Mr K complains Revolut Ltd won’t refund him the money he lost as part of a work-tasks scam. What happened The circumstances surrounding this complaint are well known to both parties, so I’ve summarised what I consider are the key points. Mr K says the scammer... (5 pages)View decision
