We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-6013892
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6013892 The complaint Miss V complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she fell victim to an impersonation scam and would like it to refund her the money she has lost. What happened In September 2023, Miss v received a phone call suppo... (3 pages)View decision -
Decision Reference DRN-5816306
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5816306 The complaint Mr H complains that Revolut Ltd (“Revolut”) will not refund the money he lost to a scam. What happened The background is known to both parties, so I won’t repeat every detail. In summary, Mr H says he came across a crypto-investment opportunity on social media... (3 pages)View decision -
Decision Reference DRN-6080890
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6080890 The complaint Mrs K complains that Revolut Ltd have failed to refund money she lost to a scam. Mrs K is being supported in making this complaint by a legal representative, but for ease, I’ll only refer to Mrs K below. What happened The details of this complaint are well kn... (3 pages)View decision -
Decision Reference DRN-5895876
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5895876 The complaint Miss T is complaining that Revolut Ltd hasn’t refunded payments that were made when she fell victim to a scam. What happened Both parties are familiar with the circumstances of the complaint so I’ll only summarise them briefly here. Miss T received a call from ... (3 pages)View decision -
Decision Reference DRN-5836745
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5836745 The complaint Mr S complains Revolut Ltd (“Revolut”) failed to protect him from financial harm when he fell victim to a scam. What happened The facts of this complaint are well known to both parties, so I do not need to repeat them in detail here. In short, Mr S says Revolut... (3 pages)View decision -
Decision Reference DRN-5845068
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5845068 The complaint C complains that Revolut Ltd won’t refund money they say they lost when victims of a purchase scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored the point. It’s simpl... (4 pages)View decision -
Decision Reference DRN-5952844
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5952844 The complaint Miss M says Revolut Ltd (“Revolut”) failed to protect her from financial harm when she fell victim to a scam. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Miss M says she was contacte... (4 pages)View decision -
Decision Reference DRN-5938135
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5938135 The complaint Ms A complains about problems she experienced when trying to open a Revolut Ltd account. What happened Ms A says she tried to open an account in the name of a business she owns. She says an account was opened in her personal name and a card was sent to her with... (2 pages)View decision -
Decision Reference DRN-6125013
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6125013 The complaint Ms E complains that Revolut Ltd won’t refund money she lost when she was a victim of a scam. What happened Ms E fell victim to a job scam in 2025. As part of the scam, Ms E was told that she had to pay various fees. And she did this by purchasing crypto, with R... (4 pages)View decision -
Decision Reference DRN-5851941
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5851941 The complaint Miss T complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In May 2025, Miss T received a text message from someone who said they had a potential job for her. She replied and was told the job involved com... (2 pages)View decision