We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1790 results
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Decision Reference DRN-4886301
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4886301 The complaint Mr M complains that Revolut Ltd (“Revolut”) have failed to refund money that Mr M lost as part of a scam. What happened Mr M met someone on a dating sight who was actually a scammer that I will call B. B said that they invested in a crypto trading company that ... (3 pages)View decision -
Decision Reference DRN-4653148
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4653148 The complaint Miss S is unhappy that Revolut Ltd won’t refund money she lost as a result of a scam. What happened Miss S was the victim of a job scam, where she sent the following payments to fraudsters from her Revolut account: Payment number Date Description Amount 1 29 Ap... (5 pages)View decision -
Decision Reference DRN-5021330
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5021330 The complaint Mrs G complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened Mrs G fell victim to a fake job scam after she replied to an advert about a job opportunity on social media. She was contacted on a messaging app and tol... (7 pages)View decision -
Decision Reference DRN-5103295
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5103295 The complaint Ms Z is unhappy that Revolut Ltd declined to refund money she lost as part of an investment scam. Ms Z is represented by a third party. What happened Ms Z says she was introduced to an investment company (which I’ll refer to as “G”) by a colleague. She resear... (4 pages)View decision -
Decision Reference DRN-4791956
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4791956 The complaint Miss H complains that Revolut Ltd did not refund transactions she says she did not authorise. What happened Miss H says she was contacted by an individual claiming to be from a third-party bank she has a current account with, I’ll call this bank ‘X’ for the pu... (3 pages)View decision -
Decision Reference DRN-5007002
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5007002 The complaint Mr R complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr R fell victim to a cryptocurrency investment scam. He came across an advert online for an investment firm – which I’ll call C. Mr R had been dabbling in cryptocurrency inves... (9 pages)View decision -
Decision Reference DRN-5032549
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5032549 The complaint Mr B complains that Revolut Ltd did not refund a payment he lost to a scam. What happened Mr B is represented by a claims management company on this complaint. For simplicity, I’ll refer to any submissions made either by Mr B directly or the claims management c... (8 pages)View decision -
Decision Reference DRN-5412161
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5412161 The complaint Mr R complains about the service he received from Revolut when it blocked a payment of £10,000 that Mr R intended to invest. Mr R says he authorised the payment in Revolut’s app, but it wouldn’t allow him to proceed and failed to assist him or advise him what h... (4 pages)View decision -
Decision Reference DRN-5216595
19 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5216595 Complaint Ms M is unhappy that Revolut didn't reimburse her after she told it she'd fallen victim to a scam. Background In late 2022, Ms M came across a post on social media promoting a lucrative investment opportunity. She expressed interest and was contacted by s... (3 pages)View decision -
Decision Reference DRN-5022408
19 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5022408 The complaint Mr C complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr C came across a c... (3 pages)View decision
