We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-5338061
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5338061 The complaint and background Ms T complains Revolut Ltd (‘Revolut’) won’t reimburse over £1,000 that she lost when she fell victim to an employment scam. Our investigator didn’t uphold the complaint. He didn’t consider the first few transactions to have caused any concern f... (3 pages)View decision -
Decision Reference DRN-5351850
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5351850 The complaint Mr B is complaining that Revolut Ltd didn’t do enough to prevent him from falling victim to an investment scam. The complaint is brought on his behalf by a professional representative but for ease I’ll mainly refer to Mr B here. What happened Mr B says he fell ... (3 pages)View decision -
Decision Reference DRN-5332831
25 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5332831 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this ... (5 pages)View decision -
Decision Reference DRN-5191193
25 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5191193 The complaint Mr Q complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr Q met an individual on a dating app, I will refer to them as X. He began messaging with X outside of the dating app and they build a connection. They also talked abo... (3 pages)View decision -
Decision Reference DRN-5000761
24 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5000761 The complaint Ms A complains Revolut Ltd didn’t do enough to protect her when she fell victim to an investment scam and that it won’t refund the money she lost as a result. What happened The background to this complaint is well-known to both parties and so I’ll only refer to... (4 pages)View decision -
Decision Reference DRN-5465709
24 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5465709 The complaint Miss Y complains Revolut Ltd won’t refund payments which she says were made without her authority by a scammer. What happened In October 2023, Miss Y received a call from a scammer posing as her bank. They used a spoofed number, which they directed her to look ... (4 pages)View decision -
Decision Reference DRN-5411908
24 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5411908 The complaint Mr G complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr G said he lost funds having fallen victim to a job scam. He explained the role was task based and involved him watching videos. Mr G had issu... (3 pages)View decision -
Decision Reference DRN-5645093
24 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5645093 The complaint A company, which I’ll refer to as B, complains that Revolut Ltd won’t reimburse it after it lost money to an impersonation scam. Mr S, who is the director of B, brings the complaint on B’s behalf via a family representative. For ease of reading, I’ll refer to a... (14 pages)View decision -
Decision Reference DRN-5393192
24 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5393192 The complaint Mr T is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. The complaint is brought on Mr T’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everything he... (4 pages)View decision -
Decision Reference DRN-5129455
24 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5129455 The complaint Mr Y complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision
