We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2927 results
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Decision Reference DRN-5867912
17 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5867912 The complaint Mr B, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. I... (3 pages)View decision -
Decision Reference DRN-5440925
17 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5440925 The complaint Miss P complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss P is being represented by a third party. To keep things simple, I will refer to Miss P throughout my decision. What happened The background o... (3 pages)View decision -
Decision Reference DRN-5864036
17 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5864036 The complaint Mr C complains about the actions of Revolut Ltd when he lost money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In the summer of 2025 M... (2 pages)View decision -
Decision Reference DRN-5327842
16 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5327842 The complaint Miss H has complained that Revolut Ltd won’t refund money she says she lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. ... (4 pages)View decision -
Decision Reference DRN-5876857
16 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5876857 The complaint Miss V complains that Revolut Ltd won’t refund her the money she lost in an investment scam. What happened Miss V says that around November 2023 she made contact with a representative of an investment company, by messaging app and telephone and was persuaded to... (4 pages)View decision -
Decision Reference DRN-5588580
16 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5588580 THE COMPLAINT Mr L complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr L is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer to Mr L solely in this decision for ... (3 pages)View decision -
Decision Reference DRN-5571182
16 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5571182 The complaint Miss B complains that Revolut Ltd won’t refund money she lost when she was a victim of a job scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2025 Miss B fell victim to a job s... (4 pages)View decision -
Decision Reference DRN-5301689
16 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5301689 The complaint Mr O complains that Revolut Ltd won’t refund money he lost when he was a victim of a crypto investment scam. Mr O is represented by a firm I’ll refer to as ‘W’. What happened The background to this complaint is well known to both parties and so I’ll only refer ... (4 pages)View decision -
Decision Reference DRN-5518088
15 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5518088 The complaint Mr B complains about the actions of Revolut Ltd when he lost money to a scam. Mr B is being supported in making this complaint by a legal representative, but for ease, I’ll only refer to Mr B below. What happened The detailed background to this complaint is w... (3 pages)View decision -
Decision Reference DRN-5615029
14 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5615029 The complaint Miss O complains that Revolut Ltd has unfairly declined to refund a transaction made from her account after she was the victim of a scam. What happened On 30 December 2024, Miss O was contacted by someone claiming to be a representative of an online marketplace... (3 pages)View decision
