We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-4947628
25 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4947628 The complaint Mr P complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr P fell victim to a fake job scam after he was co... (10 pages)View decision -
Decision Reference DRN-5299327
25 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5299327 The complaint Ms T complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an impersonation scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known ... (5 pages)View decision -
Decision Reference DRN-4908798
25 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4908798 The complaint Mrs B complains that Revolut Ltd “Revolut” didn’t do enough to protect her when she fell victim to a scam. What happened Mrs B made payments totalling around £30,000 between June and September 2023. The first set of payments, in June and July, were made by tran... (3 pages)View decision -
Decision Reference DRN-5424135
25 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5424135 The complaint Mr R is unhappy that Revolut Ltd (“Revolut”) didn’t reimburse him after he fell victim to a scam. What happened I issued a provisional decision for this complaint on 10 March 2025. In it I set out the background and my proposed findings. I’ve included a copy o... (9 pages)View decision -
Decision Reference DRN-5424010
25 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5424010 The complaint Mr S complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost as the result of a scam. What happened In 2023, Mr S found an investment online for a company I’ll refer to as B. Mr S says he saw positive reviews about B, that B’s website looked prof... (4 pages)View decision -
Decision Reference DRN-5399190
24 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5399190 The complaint Mr S is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr S is being represented by a claims management company but for ease of I’ll only refer to Mr S in the decision. What happened The detailed background to this complaint is... (11 pages)View decision -
Decision Reference DRN-5084297
24 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5084297 The complaint Mr W complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr W fell victim to a task-based job scam... (3 pages)View decision -
Decision Reference DRN-5027028
24 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5027028 The complaint Mr B complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr B fell victim to a fake job scam after he was co... (9 pages)View decision -
Decision Reference DRN-4634252
24 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4634252 The complaint Mr C complains that Revolut Ltd won’t refund money he lost when he fell victim to a safe account scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the investigator. The facts abou... (3 pages)View decision -
Decision Reference DRN-5420966
24 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5420966 The complaint Ms M complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened Ms M saw an advert online for an investment opportunity which appeared to be endorsed by a well-known financial journalist. She left her details and was c... (7 pages)View decision
