We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5704012
25 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5704012 The complaint and background Mr W complains Revolut Ltd won’t reimburse money he lost when he fell victim to a rogue trader scam. Mr W paid over £90,000 from this account between May and August 2024, to what he was led to believe was for the purpose of a house renovation. ... (2 pages)View decision -
Decision Reference DRN-5536773
25 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5536773 The complaint Ms H complains that Revolut Ltd won’t refund payments she didn’t make or allow anyone else to make. What happened Ms H has an e-money account with Revolut. She’s disputing four payments made in February 2024 totalling just over £3,300. Revolut’s records show t... (4 pages)View decision -
Decision Reference DRN-5537738
21 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5537738 The complaint Ms K complains that Revolut Ltd won’t refund money she lost when she was a victim of an impersonation scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. On 24 January 2025, Ms K rec... (5 pages)View decision -
Decision Reference DRN-5736271
21 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5736271 The complaint Mr E complains that Revolut Ltd hasn’t refunded payments he made in relation to a job scam. What happened After coming across a job advertisement on social media, Mr E liaised with individuals who now appear to have been scammers. Mr E believed he needed to mak... (2 pages)View decision -
Decision Reference DRN-5942300
21 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5942300 The complaint K, a company, complains that Revolut Ltd charged £10 a month for a business account when its director had asked for the account to be closed. Mr S makes the complaint as a director of K. What happened On 25 February 2025 Mr S contacted Revolut in respect of K’s... (2 pages)View decision -
Decision Reference DRN-5293768
21 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5293768 The complaint Mrs O complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs O is being represented by a third party. To keep things simple, I will refer to Mrs O throughout my decision. What happened The background of t... (5 pages)View decision -
Decision Reference DRN-5946464
21 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5946464 The complaint Mr S says Revolut Ltd (‘Revolut’), didn’t do enough to help when he fell victim to an authorised push payment (‘APP’) investment scam. He says Revolut should reimburse him the money he lost. What happened The background to this complaint was set out in detail ... (3 pages)View decision -
Decision Reference DRN-5780331
21 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5780331 The complaint Ms L complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms L has previously been represented by a third party. To keep things simple, I will refer to Ms L throughout my decision. What happened The backgro... (4 pages)View decision -
Decision Reference DRN-5898231
21 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5898231 The complaint Mr D complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5316658
20 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5316658 The complaint X complains Revolut Ltd unfairly blocked and then closed his account. He is also unhappy that Revolut liquidated his investments and later sent funds back to the sending bank. He wants compensation for his financial losses, and the trouble and upset this caused... (6 pages)View decision