We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
-
Decision Reference DRN-5421018
24 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5421018 The complaint Ms L is unhappy Revolut Ltd declined to reimburse her for the money she lost when she fell victim to a scam. What happened Ms L is represented in this complaint by a solicitor, for simplicity I will refer to Ms L throughout this decision, even when referencing... (7 pages)View decision -
Decision Reference DRN-5241542
24 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5241542 The complaint Mr S complains that Revolut Ltd failed to protect him when he fell victim to a cryptocurrency investment scam. Mr S is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and... (11 pages)View decision -
Decision Reference DRN-4989422
24 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4989422 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr A has explain... (4 pages)View decision -
Decision Reference DRN-5086472
24 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5086472 The complaint Mr K complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision -
Decision Reference DRN-5206430
24 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5206430 The complaint Mr M complains Revolut Ltd treated him unfairly when it recorded a marker against him on a fraud database and closed his account. He doesn’t think it’s treated him fairly. What happened A summary of what happened is below. Mr M held an account with Revolut. On... (3 pages)View decision -
Decision Reference DRN-5307491
24 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5307491 The complaint Mr B is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr B is being represented by a claims management company but for ease of I’ll only refer to Mr B in the decision. What happened The detailed background to this complaint is... (4 pages)View decision -
Decision Reference DRN-5289127
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5289127 Complaint Mrs O is unhappy that Revolut Ltd didn’t reimburse her after she told it she’d fallen victim to a scam. Background In 2023, Mrs O said she received a WhatsApp message from someone who claimed to work for a recruiter. Mrs O had been applying for jobs online and so s... (8 pages)View decision -
Decision Reference DRN-5044797
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5044797 Complaint Mrs O is unhappy that Revolut Ltd didn't reimburse her after she told it she'd fallen victim to an investment scam. Background In 2023, Mrs O saw an advert on social media for a cryptocurrency investment opportunity. She clicked on a link in the advert an... (2 pages)View decision -
Decision Reference DRN-5024581
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5024581 The complaint Ms T complains that Revolut Ltd has declined to refund a payment she says she didn’t make. What happened As both parties are familiar with the facts of this case, I’ll summarise it briefly. In November 2023, Ms T received a call from a scammer impersonating a w... (3 pages)View decision -
Decision Reference DRN-5352591
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5352591 The complaint Mr H complains that Revolut Limited won’t refund money he lost when he was the victim of a scam. Mr H is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some... (12 pages)View decision
