We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5525740
20 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5525740 The complaint Mr A complains that Revolut Ltd blocked and closed his account without providing a proper explanation. He says this caused him unnecessary trouble and upset for which he should be compensated. What happened Mr A had an account with Revolut, which he opened in ... (3 pages)View decision -
Decision Reference DRN-5689721
20 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5689721 The complaint Mr S complains that Revolut Ltd (‘Revolut’) won’t refund him the money he lost after he fell victim to blackmail. What happened Mr S was contacted out of the blue by someone who claimed that Mr S had used the services of an escort and hadn’t paid. This wasn’t ... (3 pages)View decision -
Decision Reference DRN-5706816
20 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5706816 The complaint Mr S complains that Revolut Ltd (Revolut) is refusing to refund the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr S and his partner... (5 pages)View decision -
Decision Reference DRN-5817010
20 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5817010 The complaint Mr N complained that Revolut Ltd won’t refund money he says he lost to a scam. What happened Mr N has said he was sent an advert to his phone which was endorsed by a celebrity regarding cryptocurrency. Mr N has said he felt it was legitimate due to the celebri... (2 pages)View decision -
Decision Reference DRN-5849762
19 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5849762 The complaint Mrs H complains that Revolut Ltd won’t refund the money she lost to a job scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mrs H was searching f... (7 pages)View decision -
Decision Reference DRN-5939180
19 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5939180 The complaint Miss B, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here... (3 pages)View decision -
Decision Reference DRN-5960860
19 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5960860 The complaint Ms R is unhappy Revolut Ltd won’t refund payments she made as part of a scam. What happened In 2023 Ms R received a message out of the blue, on an instant messaging service, from someone purporting to be from a recruitment agency, about a job opportunity. The w... (5 pages)View decision -
Decision Reference DRN-5433650
18 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5433650 The complaint Mr S complains that Revolut Ltd won’t refund the full amount of money he says he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of bo... (2 pages)View decision -
Decision Reference DRN-5543082
17 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5543082 The complaint Miss C complains that Revolut Ltd did not reimburse the funds she says she lost to a scam. What happened Miss C initially said an individual had used her phone when she left it out in public to make two card payments without her authority. These were for £300 a... (2 pages)View decision -
Decision Reference DRN-5867731
17 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5867731 The complaint Miss I has complained that Revolut Ltd won’t refund money she says she lost to a scam. What happened Miss I says she came across the ‘investment ‘opportunity on social media and it was endorsed by a well- known celebrity, so she decided to open an account with... (3 pages)View decision