We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-5245689
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5245689 The complaint Mr C complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr C found an investment opportunity via social media, that appeared to be endorsed by celebrities. Unfortunately, this turned out to be a scam. Mr C was contac... (9 pages)View decision -
Decision Reference DRN-4867744
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4867744 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5302212
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5302212 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (9 pages)View decision -
Decision Reference DRN-5163892
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5163892 Complaint Mr B is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to an investment scam. Background In November 2023, Mr B came across an advert on social media. It was promoting an investment opportunity that involved the use of an artifici... (3 pages)View decision -
Decision Reference DRN-5283870
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5283870 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (5 pages)View decision -
Decision Reference DRN-4895322
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4895322 The complaint Miss T complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost as a result of an employment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Miss T says: She was... (3 pages)View decision -
Decision Reference DRN-5015146
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5015146 The complaint Miss G complains that Revolut Ltd didn’t do enough to protect her from a scam and hasn’t refunded her since she reported it. What happened I issued a provisional decision (PD) for this complaint on 6 March 2025. In it set out the background and my provisional f... (11 pages)View decision -
Decision Reference DRN-5185012
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5185012 The complaint Mr A complains that Revolut Ltd failed to properly pursue a chargeback request. What happened In March 2024 Mr A made two payments for a trip for his family to a travel organisation (“the Merchant”). The first was for £13,749.83 and the second was for £14,425.8... (3 pages)View decision -
Decision Reference DRN-4938179
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4938179 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (6 pages)View decision -
Decision Reference DRN-5054290
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5054290 The complaint Mr O complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr O is being represented by a third party. To keep things simple, I will refer to Mr O throughout my decision. What happened The background of this ... (9 pages)View decision