We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5889207
17 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5889207 The complaint Mr K complains that Revolut Ltd didn’t do enough to protect him when he lost money to a scam. In bringing this complaint Mr K has been supported by a professional representative that I’ll refer to as ‘C’. What happened The background to this complaint is famili... (5 pages)View decision -
Decision Reference DRN-5557991
17 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5557991 The complaint Mr N complains Revolut Ltd (“Revolut”) failed to protect him from financial harm which led to a loss when he fell victim to a scam. Mr N has appointed a professional representative who has brought this complaint on his behalf. However, for ease, I will simply r... (4 pages)View decision -
Decision Reference DRN-5940291
15 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5940291 The complaint Mr D complains about Revolut Ltd (“Revolut”) due to delays he experienced in a transfer being made. He wants Revolut to increase its offer of compensation for his distress and inconvenience. What happened Mr D banked with Revolut. On 9 April 2025 he initiated a... (2 pages)View decision -
Decision Reference DRN-5627471
14 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5627471 The complaint Mr G complains that Revolut Ltd won’t refund the money he lost as a result of a scam. The complaint is brought on Mr G’s behalf by a professional representative. What happened The background to this complaint is well known to both parties. So, I’ll only provi... (3 pages)View decision -
Decision Reference DRN-5763986
14 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5763986 The complaint Mr S complains that Revolut Ltd restricted his account. What happened Mr S had an account with Revolut. In December 2024, Revolut restricted Mr S’s account while it carried out a review. The restrictions remained in place until 10 February 2025. Revolut told Mr... (2 pages)View decision -
Decision Reference DRN-5901085
14 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5901085 The complaint Miss B complains that Revolut Ltd has declined to refund disputed withdrawals that were made from her account. What happened On 10 September 2025, four Automated Teller Machine (ATM) withdrawals totalling £1,016.00 were made from Miss B’s account using her Revo... (3 pages)View decision -
Decision Reference DRN-5664553
14 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5664553 The complaint Mr V complains that Revolut Ltd (“Revolut”), have failed to refund money that he lost as part of an investment scam. What happened Mr V says that he came across a company that purported to be an investment firm but was actually a scammer, that I will call C. ... (3 pages)View decision -
Decision Reference DRN-5952635
14 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5952635 The complaint Mr W has complained Revolut Ltd won’t refund several payments he said he made and lost to an investment scam. Mr W’s representative referred the complaint to us, but for ease I will just refer to Mr W throughout. What happened The background to this complaint... (3 pages)View decision -
Decision Reference DRN-5931563
14 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5931563 The complaint Mr P complains that Revolut Ltd hasn’t reimbursed payments that were made as part of a scam. What happened The facts are well-known to both parties and not in dispute, so I’ll summarise them briefly. Mr P was contacted by a scammer impersonating a selling platf... (5 pages)View decision -
Decision Reference DRN-5881801
14 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5881801 The complaint Mr S is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr S is being represented by a legal representative but, for ease of reading, I’ll only refer to Mr S in the decision. What happened The detailed background to this complai... (3 pages)View decision