We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2927 results
-
Decision Reference DRN-5285631
4 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5285631 The complaint Mr S complains that Revolut Ltd hasn’t reimbursed the money he says he’s lost to a scam. What happened Mr S says that he’s fallen victim to a cryptocurrency investment scam. He saw an advertisement online for an investment opportunity with a company I’ll refer ... (3 pages)View decision -
Decision Reference DRN-5657919
4 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5657919 The complaint Mr F has complained about Revolut Ltd not refunding several payments he says he made and lost to an authorised push payment (APP) investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here... (3 pages)View decision -
Decision Reference DRN-5207107
4 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5207107 The complaint Miss L complains about the actions of Revolut Ltd when she was tricked into making payments as a result of a scam. Miss L is being represented by a legal representative but for ease I’ll only refer to Miss L in the decision. What happened The detailed backgro... (3 pages)View decision -
Decision Reference DRN-5584390
4 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5584390 The complaint Mr A complains that Revolut Ltd unreasonably blocked a payment he had instructed. He requested that Revolut authorise his transactions properly and improve its support service. What happened Mr A said Revolut refused to make payments from his account, despite ... (3 pages)View decision -
Decision Reference DRN-5458701
4 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5458701 The complaint Mr C is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr C fell victim to a cruel investment scam. After initially being contacted online, he was persua... (4 pages)View decision -
Decision Reference DRN-5732121
2 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5732121 The complaint Mr L is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr L fell victim to a cruel investment scam. He was contacted by the scammer after responding to a... (3 pages)View decision -
Decision Reference DRN-5717750
1 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5717750 The complaint Mrs S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mrs S found an... (5 pages)View decision -
Decision Reference DRN-5729989
1 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5729989 The complaint Mr L complains that Revolut hasn’t refunded him after unauthorised transactions were made on his account. What happened In February and March 2024, Mr L reported unauthorised transactions (transfers, card payments and cryptocurrency withdrawals) on his account ... (7 pages)View decision -
Decision Reference DRN-5637790
1 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5637790 The complaint Mr M complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s represented by a firm of solicitors. To keep things simple, I’ll refer to Mr M throughout this decision. What happened The background is known to both parties... (3 pages)View decision -
Decision Reference DRN-5730439
1 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5730439 The complaint Mr H is unhappy Revolut Ltd didn’t refund payments he made as part of a scam. Mr H brings his complaint via professional representatives, but for simplicity I’ve referred to the actions of Mr H throughout this decision. What happened Mr H was looking to invest ... (6 pages)View decision
