We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5513375
14 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5513375 The complaint Company R complains that Revolut Ltd is holding it responsible for a transaction it made as part of a scam. R is also unhappy that Revolut allowed the transaction to be processed without intervention. A legal representative is bringing this complaint on R’s be... (3 pages)View decision -
Decision Reference DRN-5608358
14 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5608358 The complaint Ms M complains that Revolut Ltd won’t refund a payment she didn’t make or otherwise authorise. What happened Ms M was selling items on an e-commerce platform when she received a message that someone wanted to buy an item. She clicked the link contained in the ... (4 pages)View decision -
Decision Reference DRN-5906941
13 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5906941 The complaint Mr Z complains that Revolut Ltd declined his chargeback claim. What happened On 18 May 2025 Mr Z purchased two items on eBay for £2,330.46 and paid via PayPal which was linked to his Revolut card. Mr Z received and returned the items on 20 May 2025 but didn’t r... (2 pages)View decision -
Decision Reference DRN-5057242
13 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5057242 The complaint Mr M, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of a fake job scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instea... (3 pages)View decision -
Decision Reference DRN-5821355
13 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5821355 The complaint Mr M has complained that Revolut Ltd won’t refund money he lost to a scam. What happened Mr M has said he saw an online advertisement and completed a form expressing an interest in oil investments. Off the back of that he received a call from the scammer. He w... (4 pages)View decision -
Decision Reference DRN-5826935
13 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5826935 The complaint Ms A has complained that Revolut Ltd “Revolut” did not deal fairly with her request for help when seeking a refund from a merchant. What happened The circumstances leading up to this claim aren’t disputed so I’ve only briefly set them out here. On 9 May 2025, ... (4 pages)View decision -
Decision Reference DRN-5947752
13 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5947752 The complaint Mr T is unhappy that Revolut Ltd won’t refund payments he says he sent to a scam. What happened In 2023 Mr T heard about a cryptocurrency investment opportunity when he was added to a group chat on an instant messaging app. It promised a guaranteed return of 2.... (4 pages)View decision -
Decision Reference DRN-5857347
13 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5857347 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr M is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (5 pages)View decision -
Decision Reference DRN-5754150
12 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5754150 The complaint Miss C complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (4 pages)View decision -
Decision Reference DRN-5801924
12 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5801924 The complaint Mr A complains that Revolut Ltd didn’t help him get refunds for transactions made using his Revolut account. What happened In June, July and August 2024, Mr A made payments to an online retailer that I’ll refer to as X. In September 2024, Mr A contacted Revolut... (2 pages)View decision