We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2927 results
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Decision Reference DRN-5730008
1 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5730008 The complaint Ms O is being represented by a claims manager. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms O fell victim to a cruel investment scam after she responded to an advert on social med... (4 pages)View decision -
Decision Reference DRN-5476866
1 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5476866 The complaint Mr N is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr N fell victim to a cruel investment scam. After meeting someone online who introduced him to a ... (4 pages)View decision -
Decision Reference DRN-5729321
1 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5729321 The complaint Mr S is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a cryptocurrency investment scam. The complaint is brought on his behalf by a professional representative but for ease I’ll refer mainly to Mr S in my decision. What ha... (3 pages)View decision -
Decision Reference DRN-4994197
1 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4994197 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost as the result of a scam. What happened In 2023, Mr B was contacted through a messaging app, by someone I’ll refer to as C. Mr B says that he had been in contact with C for almost two y... (4 pages)View decision -
Decision Reference DRN-5400605
31 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5400605 The complaint Mrs A complains that Revolut Ltd won’t reimburse her money she lost to a scam. Mrs A has brought her complaint through a professional representative. For ease, I’ll refer to all their submissions as being from Mrs A. What happened Mrs A says she fell victim to ... (3 pages)View decision -
Decision Reference DRN-5244581
31 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5244581 The complaint Mrs O complains that Revolut Ltd (“Revolut”) didn’t refund her the money she lost after she fell victim to an Authorised Push Payment (“APP”) scam. What happened The background to this complaint is well known to both parties and was laid out in detail by our I... (3 pages)View decision -
Decision Reference DRN-5728261
31 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5728261 The complaint Mrs S is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs S fell victim to a cruel investment scam after responding to an advert she saw on social media. She was contacted by the scammer w... (5 pages)View decision -
Decision Reference DRN-5727865
31 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5727865 The complaint Mr G is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr G fell victim to a cruel impersonation scam. He was contacted by a scammer claiming to be from his bank’s security team who said his ... (6 pages)View decision -
Decision Reference DRN-5584606
31 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5584606 The complaint Ms R is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms R fell victim to a cruel investment scam. After responding to an advert on social media, she ... (6 pages)View decision -
Decision Reference DRN-5712505
31 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5712505 The complaint Mr M complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr M said he received multiple cold calls about an investment and while he wasn’t interested to begin with, he later took the call. He said he w... (3 pages)View decision
