We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
-
Decision Reference DRN-5291279
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5291279 The complaint Mr K complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. Mr K fell victim to an investment scam after speaking... (4 pages)View decision -
Decision Reference DRN-5145651
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5145651 The complaint Mr T complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr T has an account with Revolut and an account with another business who I’ll refer to as “C” throughout the rest of this decision. He’s had an ... (3 pages)View decision -
Decision Reference DRN-5413922
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5413922 The complaint Ms M complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, I understand that in August and September 2023 ... (12 pages)View decision -
Decision Reference DRN-5079164
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5079164 The complaint Mr H complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened Mr H says that in November 2022 he was looking at a sports news website when he found an article about a company I’ll refer to as P in this d... (10 pages)View decision -
Decision Reference DRN-5267182
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5267182 The complaint Mr B complains that Revolut Ltd won’t let him open an account. What happened Mr B had two accounts with Revolut. The first account opened in 2023. In August 2024 Revolut closed this account. The next day, Mr B applied for a new account with Revolut. Revolut clo... (2 pages)View decision -
Decision Reference DRN-4886301
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4886301 The complaint Mr M complains that Revolut Ltd (“Revolut”) have failed to refund money that Mr M lost as part of a scam. What happened Mr M met someone on a dating sight who was actually a scammer that I will call B. B said that they invested in a crypto trading company that ... (3 pages)View decision -
Decision Reference DRN-4653148
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4653148 The complaint Miss S is unhappy that Revolut Ltd won’t refund money she lost as a result of a scam. What happened Miss S was the victim of a job scam, where she sent the following payments to fraudsters from her Revolut account: Payment number Date Description Amount 1 29 Ap... (5 pages)View decision -
Decision Reference DRN-5021330
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5021330 The complaint Mrs G complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened Mrs G fell victim to a fake job scam after she replied to an advert about a job opportunity on social media. She was contacted on a messaging app and tol... (7 pages)View decision -
Decision Reference DRN-5103295
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5103295 The complaint Ms Z is unhappy that Revolut Ltd declined to refund money she lost as part of an investment scam. Ms Z is represented by a third party. What happened Ms Z says she was introduced to an investment company (which I’ll refer to as “G”) by a colleague. She resear... (4 pages)View decision -
Decision Reference DRN-4791956
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4791956 The complaint Miss H complains that Revolut Ltd did not refund transactions she says she did not authorise. What happened Miss H says she was contacted by an individual claiming to be from a third-party bank she has a current account with, I’ll call this bank ‘X’ for the pu... (3 pages)View decision
