We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5821478
12 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5821478 The complaint Miss Z complains, via a representative, that Revolut Ltd (“Revolut”) won’t refund the money she lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Miss Z f... (3 pages)View decision -
Decision Reference DRN-5413214
11 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5413214 THE COMPLAINT Mr G complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr G is represented by Rothley Law Limited in this matter. However, where appropriate, I will refer to Mr G solely in this decision for eas... (3 pages)View decision -
Decision Reference DRN-5425783
11 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5425783 THE COMPLAINT Mr G complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr G is represented by Rothley Law Limited in this matter. However, where appropriate, I will refer to Mr G solely in this decision for eas... (4 pages)View decision -
Decision Reference DRN-5937314
11 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5937314 The complaint Mr P complains that Revolut Ltd hasn’t refunded a payment he made. What happened In March 2025, Mr P paid a company (who I’ll refer to as “F”) for a return coach journey to Europe for him and a travel companion. He paid £259.76 for the tickets using his Revolut... (2 pages)View decision -
Decision Reference DRN-5516105
10 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5516105 The complaint Mr T complains that Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parti... (2 pages)View decision -
Decision Reference DRN-5894974
10 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5894974 The complaint Mr H is unhappy with how Revolut Ltd dealt with his chargeback claim. What happened The parties are familiar with the background of this complaint, so I will summarise it here, which reflects my informal remit. Mr H booked a five-day apartment stay, from 23 Jun... (3 pages)View decision -
Decision Reference DRN-5825801
10 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5825801 The complaint Mr L complains Revolut Ltd recorded a marker against him on a fraud database and closed his account. He doesn’t think it’s treated him fairly. What happened Mr L held an account with Revolut. In April 2025, he received two payments from a third- party, through ... (3 pages)View decision -
Decision Reference DRN-5875389
7 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5875389 The complaint Mr M complains Revolut Ltd (“Revolut”) hasn’t refunded funds he says he lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr M explained he has an art portfo... (4 pages)View decision -
Decision Reference DRN-5755039
7 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5755039 The complaint Mr S complains that Revolut Ltd is refusing to refund him the amount he lost as the result of multiple scams. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happened The background of this co... (5 pages)View decision -
Decision Reference DRN-5718983
7 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5718983 The complaint Ms A is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms A realised she’d been scammed after thinking she’d purchased a flight from a legitimate travel agent. The payment of £480 was made b... (3 pages)View decision