We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1878 results
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Decision Reference DRN-4728280
10 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4728280 The complaint Mr P complains that Revolut Limited won’t refund money he lost when he was the victim of a scam. Mr P is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some... (12 pages)View decision -
Decision Reference DRN-4800972
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4800972 The complaint Mr M complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr M has an account with Revolut which he opened in 2022. In other words, he had an account with Revolut before falling victim to the scam he’s c... (3 pages)View decision -
Decision Reference DRN-5252668
10 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5252668 The complaint Mr G is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened On 23 March 2023, Mr G received a call from somebody claiming to be from his bank’s fraud department. Earlier in the week he says he’d responde... (7 pages)View decision -
Decision Reference DRN-5082730
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5082730 The complaint Mr G complains that Revolut Ltd won’t refund him the money he lost after he fell victim to an Authorised Push Payment (APP scam). What happened The background to this complaint is well known to both parties, so I won’t repeat it all in detail here. But in summa... (3 pages)View decision -
Decision Reference DRN-5251908
9 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5251908 The complaint Mr I complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened Mr I’s representative says that in June 2023 he was browsing online and saw an article promoting investments which included a link to regist... (8 pages)View decision -
Decision Reference DRN-5164230
9 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5164230 The complaint Mrs S complains that Revolut Ltd won’t refund over £30,000 she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mrs S fell victim to a fake job scam after she... (8 pages)View decision -
Decision Reference DRN-4956773
9 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4956773 The complaint Miss S complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Miss S fell victim to an investment scam via a company I’ll call ‘T’ and opened a Revolut account as part of it. Miss S made the following payments from her ... (4 pages)View decision -
Decision Reference DRN-4438771
9 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4438771 The complaint Mr H complains that Revolut Ltd won’t refund money he lost when he fell victim to a scam. What happened Mr H was speaking with someone on a dating app, who I’ll call ‘M’. M told him about significant profits they had made investing through an investment platfo... (9 pages)View decision -
Decision Reference DRN-5046633
9 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5046633 The complaint Mr C complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr C fell victim to an investment sca... (7 pages)View decision -
Decision Reference DRN-4612268
9 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4612268 The complaint Mrs B complains that Revolut Ltd did not refund a series of transactions she says she lost to a scam. What happened Mrs B fell victim to a scam when an individual claiming to be from His Majesty’s Revenue and Customs (HMRC) said she owed taxes and was being cha... (7 pages)View decision
