We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2927 results
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Decision Reference DRN-5633780
31 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5633780 The complaint Mrs B, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. ... (3 pages)View decision -
Decision Reference DRN-5222113
31 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5222113 The complaint Mrs L complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to an investment scam. What happened The background is known to both parties. I won’t repeat all the details here. In summary, Mrs L says that, in November 2023, she saw a social media... (3 pages)View decision -
Decision Reference DRN-5239050
31 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5239050 The complaint Mrs K complains that Revolut Ltd won’t refund the money she lost after falling victim to a scam. What happened In August 2024, Mrs K was contacted by someone who said they could offer her a job opportunity. She was told she would need to complete daily tasks a... (2 pages)View decision -
Decision Reference DRN-4902946
30 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4902946 The complaint Ms B is unhappy that Revolut Ltd won’t refund the money she lost to a scam. What happened In March 2024 Ms B came across an investment opportunity involving cryptocurrency, offered through a company I’ll call “T”. She says she checked the company and it seemed ... (5 pages)View decision -
Decision Reference DRN-5281865
30 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5281865 The complaint M, a limited company, has complained Revolut Ltd won’t refund them for over £45,000 worth of transactions made from their account by a fraudster. What happened Mr C is a director of M. M opened a business account with Revolut in September 2019. In March 2024 Mr... (4 pages)View decision -
Decision Reference DRN-5725556
30 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5725556 The complaint Mr C complains that Revolut Ltd has declined to refund disputed transactions that were made from his account. What happened On 28 May 2024, transactions totalling almost £4,000 were made from Mr C’s account to an online retailer. Mr C discovered the transaction... (4 pages)View decision -
Decision Reference DRN-5174657
30 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5174657 The complaint Mr G complains that Revolut Ltd hasn’t refunded the money he lost when he fell victim to a scam. What happened Mr G was contacted on a mobile messaging service by someone saying they had a job offer for him, he had been looking for work at the time, so this di... (3 pages)View decision -
Decision Reference DRN-5643356
30 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5643356 The complaint Mr K complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr K is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (5 pages)View decision -
Decision Reference DRN-5045759
30 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5045759 The complaint Mr G complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr G met a woman on social media on 7 June 2023, and they began talking. They built up a relationship and spoke about meeting each other. They talked regularly about th... (4 pages)View decision -
Decision Reference DRN-5023432
30 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5023432 The complaint Mr C complains that Revolut Ltd unfairly closed his account. Mr C adds that Revolut’s actions are not in line with regulations. Mr C says this situation has caused him stress, inconvenience and used up his time. To put things right he wants his account re-open... (7 pages)View decision
