We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-5007002
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5007002 The complaint Mr R complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr R fell victim to a cryptocurrency investment scam. He came across an advert online for an investment firm – which I’ll call C. Mr R had been dabbling in cryptocurrency inves... (9 pages)View decision -
Decision Reference DRN-5032549
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5032549 The complaint Mr B complains that Revolut Ltd did not refund a payment he lost to a scam. What happened Mr B is represented by a claims management company on this complaint. For simplicity, I’ll refer to any submissions made either by Mr B directly or the claims management c... (8 pages)View decision -
Decision Reference DRN-5412161
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5412161 The complaint Mr R complains about the service he received from Revolut when it blocked a payment of £10,000 that Mr R intended to invest. Mr R says he authorised the payment in Revolut’s app, but it wouldn’t allow him to proceed and failed to assist him or advise him what h... (4 pages)View decision -
Decision Reference DRN-5216595
19 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5216595 Complaint Ms M is unhappy that Revolut didn't reimburse her after she told it she'd fallen victim to a scam. Background In late 2022, Ms M came across a post on social media promoting a lucrative investment opportunity. She expressed interest and was contacted by s... (3 pages)View decision -
Decision Reference DRN-5022408
19 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5022408 The complaint Mr C complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr C came across a c... (3 pages)View decision -
Decision Reference DRN-4952306
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4952306 The complaint Mr I complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr I fell victim to a fake job scam after he was co... (10 pages)View decision -
Decision Reference DRN-5410362
19 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5410362 The complaint A company which I’ll call ‘C’ complains that Revolut Ltd didn’t do enough to prevent the loss it suffered when it sent several payments to account’s held with the Electronic Money Institution (‘EMI’) as a result of a scam. The complaint is brought on C’s behal... (7 pages)View decision -
Decision Reference DRN-5410051
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5410051 The complaint Mr G complains Revolut Ltd didn’t do enough to help him when he shared the fact that he has a gambling problem. What happened Mr G has told us that he has a gambling problem for a few years and at the time of this complaint had been in recovery for approximatel... (4 pages)View decision -
Decision Reference DRN-5035585
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5035585 The complaint Mr D complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr D found an advert for an investment company on social media who turned out to be a scam. He had to pay into the ‘investment’ thr... (7 pages)View decision -
Decision Reference DRN-4554582
19 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4554582 The complaint Mr H complains that Revolut Ltd won’t refund him money he lost in an investment scam. Mr H is represented by a professional third-party representative, but I’ll refer just to Mr H for ease of reading. What happened I’ve summarised what I think are the key eve... (5 pages)View decision
