We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-5237069
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5237069 The complaint Mr W complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr W found an advert online for a company that could help him invest in cryptocurrency. I’ll refer to them as ‘V’ for the purposes of this decision. Unfortunate... (8 pages)View decision -
Decision Reference DRN-5078091
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5078091 The complaint Mr C is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened In December 2023, Mr C saw an advert on social media. A famous investor claimed to have made significant amounts of money from trading in cryptocurrency. He responded to t... (11 pages)View decision -
Decision Reference DRN-4997498
19 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4997498 The complaint C complains about the way that Revolut Ltd dealt with a dispute it raised relating to an event that C had bought a ticket for. C explained that the event had been cancelled and it had not received a refund of the ticket price after cancellation. C is unhappy th... (3 pages)View decision -
Decision Reference DRN-5407786
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5407786 The complaint Miss A is unhappy that Revolut Ltd (‘Revolut’) won’t refund the money she lost after she fell victim to a scam. What happened I issued a provisional decision for this complaint on 4 March 2025. In it I set out the background and my proposed findings. I’ve incl... (9 pages)View decision -
Decision Reference DRN-4952446
18 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4952446 The complaint Mr B complains that Revolut Limited won’t refund money he lost when he was the victim of a scam. Mr B is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some... (13 pages)View decision -
Decision Reference DRN-4815715
18 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4815715 The complaint Miss S has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to an impersonation scam and hasn’t refunded the money she lost in the scam. What happened The background of this complaint is already known to both parties, so I won’... (6 pages)View decision -
Decision Reference DRN-5207884
18 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5207884 The complaint Mr H complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll summarise what happened and f... (8 pages)View decision -
Decision Reference DRN-5224555
18 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5224555 The complaint Ms M has complained that Revolut Ltd failed to process chargebacks on a number of transactions she disputed and that it also failed in its duty of care to her as a vulnerable consumer. Background Ms M requested chargebacks on 357 transactions totalling £2,999.0... (4 pages)View decision -
Decision Reference DRN-5158709
18 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5158709 The complaint Mr S complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5135331
17 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5135331 The complaint Ms F complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by a safe account scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (4 pages)View decision
