We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1878 results
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Decision Reference DRN-5146612
9 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5146612 The complaint Miss C complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Miss C fell victim to a task-based job... (4 pages)View decision -
Decision Reference DRN-5023501
8 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5023501 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him when he was falling victim to a scam and hasn’t refunded any of his loss since he reported what happened. Mr M is represented in his complaint by a claims management company. But, for the sake of c... (5 pages)View decision -
Decision Reference DRN-5247646
8 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5247646 The complaint Mrs P complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in full here. Instead, I’ll summarise what happ... (8 pages)View decision -
Decision Reference DRN-4865442
8 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4865442 The complaint Mrs P complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds she lost when she fell victim to a scam. What happened What Mrs P says Mrs P says that she was looking for part time remote job opportunities when she was contacted by someone on a messagin... (14 pages)View decision -
Decision Reference DRN-5142789
7 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5142789 The complaint Mr H on behalf of his company L and L complains about how Revolut Ltd dealt with a payment to an incorrect account. What happened Mr H says he made a payment of £240 on 18 July 2024. He says his telephone “autocorrected“ the name of the recipient and says he “c... (2 pages)View decision -
Decision Reference DRN-5215515
6 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5215515 The complaint Miss L is unhappy Revolut Ltd won’t reimburse money she lost to a scam. What happened Around July 2022, Miss L came across a social media advert promoting a cryptocurrency investment which appeared to be endorsed by some well-known media personalities. She prov... (10 pages)View decision -
Decision Reference DRN-5241872
6 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5241872 The complaint Miss T complains that Revolut Ltd processed a contactless card payment, even though she had disabled the card’s contactless functionality. What happened On 6 October 2023 a payment of £1.75 was taken from Miss T’s account as a result of a contactless payment to... (3 pages)View decision -
Decision Reference DRN-5224020
6 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5224020 The complaint Mr M is unhappy about the service received from Revolut Ltd (“Revolut”) when he questioned the updating of its app. In particular, Mr M was unhappy Revolut wouldn’t waive the delivery charge on his Revolut card and that his interactions with Revolut regarding t... (3 pages)View decision -
Decision Reference DRN-4951582
6 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4951582 The complaint Mr E complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In December 20... (2 pages)View decision -
Decision Reference DRN-5238485
3 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5238485 The complaint Miss F is unhappy Revolut Ltd (“Revolut”) won’t refund the money she lost as the result of a scam. What happened In August 2023, Miss F was looking for work when she received a message about an opportunity to earn money whilst working from home. The role was t... (9 pages)View decision
