We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5591080
7 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5591080 The complaint Mr C, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. ... (3 pages)View decision -
Decision Reference DRN-5466687
7 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5466687 The complaint Mr C complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In January 2025, Mr C was looking to book flight tickets and was contacted by someone who said they worked for a travel agent. They discussed the fli... (3 pages)View decision -
Decision Reference DRN-5253436
6 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5253436 THE COMPLAINT Mr H complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr H is represented by CEL Solicitors in this matter. However, where appropriate, I will refer to Mr H solely in this decision for ease of ... (3 pages)View decision -
Decision Reference DRN-5715657
6 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5715657 The complaint Mr S complains about Revolut Ltd. He says that he has fallen victim to a purchase scam and would like Revolut to refund him the money he has lost. What happened Mr S was contacted by a friend ‘L’ via a messaging service with regards to purchasing a luxury wat... (4 pages)View decision -
Decision Reference DRN-5715381
6 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5715381 The complaint Mr F complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a scam and would like it to refund him the money he has lost. What happened Mr F was contacted by an individual claiming to represent a company I wil... (3 pages)View decision -
Decision Reference DRN-5304613
6 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5304613 THE COMPLAINT Mr L complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr L is represented by ‘Ask a Barrister Financial Claims’ in this matter. However, where appropriate, I will refer to Mr L solely in this d... (3 pages)View decision -
Decision Reference DRN-5853340
6 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5853340 The complaint Mr J complains that Revolut Ltd (Revolut) has treated him unfairly regarding a transaction on his debit card for holiday accommodation. What happened On 2 March 2025 Mr J paid £321.56 to a booking platform, who I’ll call B, using his Revolut debit card. The pay... (3 pages)View decision -
Decision Reference DRN-5466303
6 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5466303 The complaint Mr L complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr L is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (5 pages)View decision -
Decision Reference DRN-5819787
6 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5819787 The complaint Mr A complains that Revolut Ltd won’t refund money he lost when he fell victim to a scam. What happened Mr A saw an advert online for an investment opportunity with a company which I’ll call N. He saw some positive reviews of N and believed it was a legitimate... (6 pages)View decision -
Decision Reference DRN-5858080
6 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5858080 The complaint Mr M is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. The complaint is brought on Mr M’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everything he... (3 pages)View decision