We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1878 results
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Decision Reference DRN-5072147
31 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5072147 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost when he fell victim to an impersonation scam. What happened In January 2024, Mr M received a phone call. The caller told Mr M his account with an online retailer was being used fraudulently. Mr M ex... (4 pages)View decision -
Decision Reference DRN-5197376
31 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5197376 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by a recovery scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both... (5 pages)View decision -
Decision Reference DRN-5138466
30 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5138466 Complaint Mrs B is unhappy that Revolut Ltd has not reimbursed her after she reported falling victim to a scam. Background In August 2023, Mrs B fell victim to a job scam. She had received an unsolicited message on WhatsApp offering her a remote role with flexible hours. The... (2 pages)View decision -
Decision Reference DRN-5085151
30 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5085151 Complaint Mr S is unhappy that Revolut Ltd didn't refund him when he told it he'd fallen victim to a scam. Background In April 2023, Mr S fell victim to an investment scam. He received unsolicited contact via WhatsApp from someone promoting an investment opportunit... (2 pages)View decision -
Decision Reference DRN-5120176
30 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5120176 The complaint Ms B has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to a “safe account” scam. What happened Ms B’s complaint arises from a scam she fell victim to in February 2024, whereby she received a phone call from an individual (“t... (5 pages)View decision -
Decision Reference DRN-5233477
30 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5233477 The complaint Mrs H complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. What happened The detailed background to what happened is well known to both parties and has been previously set out by the investigator. Briefly, Mrs H f... (3 pages)View decision -
Decision Reference DRN-5010837
27 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5010837 The complaint Mr K complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-4817707
27 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4817707 The complaint Ms M complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (4 pages)View decision -
Decision Reference DRN-5231790
24 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5231790 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr B is being represented by solicitors in this complaint. What happened In early 2023, Mr B fell victim to a cryptocurrency investment scam. He was interest... (5 pages)View decision -
Decision Reference DRN-4871916
24 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4871916 The complaint Mrs S complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Mrs S is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has b... (9 pages)View decision
