We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5892479
6 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5892479 The complaint Mr S complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. Mr S has brought his complaint through a representative. But, for ease of reading, I’ll mostly just refer to Mr S himself where I also mean his representative. What happen... (4 pages)View decision -
Decision Reference DRN-5931587
6 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5931587 The complaint Miss E complains Revolut Ltd acted unfairly by not refunding a payment she made using her debit card. What happened In December 2024, Miss E purchased a bracelet and trainers from a company I’ll refer to as S. She paid a total of £4,697.95 using her Revolut debit ... (4 pages)View decision -
Decision Reference DRN-5923811
5 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5923811 The complaint Mr I complains that Revolut Ltd didn’t do enough to help him when he told it about a dispute he had over services paid for using his Revolut debit card. What happened On 14 January 2025 Mr I attempted to purchase flights via a third-party travel agent. The cost... (5 pages)View decision -
Decision Reference DRN-5819126
5 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5819126 The complaint Mr M complains Revolut Ltd recorded a marker against him on a fraud database and closed his account. He doesn’t think it’s treated him fairly. What happened A summary of what happened is below. Mr M opened an account with Revolut in April 2025. In May, it was ... (3 pages)View decision -
Decision Reference DRN-5923330
5 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5923330 The complaint Miss T complains that Revolut Ltd won’t refund money she lost when she was the victim of an investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2024 Miss T fell victim ... (3 pages)View decision -
Decision Reference DRN-5926800
4 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5926800 The complaint Miss C complains Revolut Ltd (“Revolut”) hasn’t refunded funds she says she lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Miss C said she received a call... (5 pages)View decision -
Decision Reference DRN-5925621
4 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5925621 The complaint Mr T complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. Mr T has brought the complaint to us via a representative, in the main I’ll refer to Mr T. What happened Both parties are familiar with the circumstances of ... (5 pages)View decision -
Decision Reference DRN-5925615
4 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5925615 The complaint Mrs K has complained that Revolut Ltd won’t refund money she says she lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. ... (2 pages)View decision -
Decision Reference DRN-5925395
4 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5925395 The complaint Mr G complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr G says he found an advert online for a company that could help him invest in cryptocurrency. He got in contact with them, and they assigned him a trader who would tr... (4 pages)View decision -
Decision Reference DRN-5873838
4 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5873838 The complaint Mr W has complained that Revolut Ltd won’t refund money he lost to a scam. What happened Mr W received an email in August 2024 from what he thought was a legitimate company who claimed to be dealing with dormant cryptocurrency accounts. Mr W was told his accou... (4 pages)View decision