We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1878 results
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Decision Reference DRN-4430029
23 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4430029 Complaint Mr T is unhappy that Revolut Ltd didn’t refund him after he told it he’d fallen victim to a scam. Background In April 2022, Mr T fell victim to a scam. He received a call from someone who claimed to be an employee of a bank I’ll refer to as ‘P’. Mr T had an account... (7 pages)View decision -
Decision Reference DRN-5139910
23 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5139910 The complaint P, a limited company, complains that Revolut Limited have unreasonably declined to refund transactions they didn’t agree to make. They’d like their losses refunded. P is represented by the directors, Mr and Mrs F. What happened P holds a business account with... (6 pages)View decision -
Decision Reference DRN-5102357
23 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5102357 Complaint Mr A complains that Revolut Ltd has declined to reimburse the money he lost to an investment scam. Background In 2023, Mr A encountered an advertisement on YouTube for an investment opportunity. He had been actively looking for ways to increase his income and decid... (8 pages)View decision -
Decision Reference DRN-5130569
23 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5130569 The complaint Mrs W complains Revolut Ltd won’t reimburse funds that she lost when she fell victim to an investment scam. What happened Our investigator didn’t uphold the complaint. She said Mrs W had confirmed one transfer as having been made to the scam, which was £950 to... (1 page)View decision -
Decision Reference DRN-5147772
23 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5147772 The complaint Mr A complains that Revolut Ltd did not help him when he was the victim of a scam. What happened Mr A fell victim to a scam when he was contacted by an individual on a messaging platform. The individual said they had an investment opportunity Mr A could make re... (2 pages)View decision -
Decision Reference DRN-5228077
22 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5228077 The complaint Mr M complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr M has explained that in June and... (7 pages)View decision -
Decision Reference DRN-5228058
22 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5228058 The complaint Mrs N complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs N has explained that in April 2023 she mad... (9 pages)View decision -
Decision Reference DRN-5135047
20 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5135047 The complaint Miss L complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (9 pages)View decision -
Decision Reference DRN-4495584
20 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4495584 The complaint Mr E complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. Mr E has a representative but for ease of reading I will mainly just refer to Mr E. What happened The details of this complaint are well known to ... (10 pages)View decision -
Decision Reference DRN-5009576
20 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5009576 Complaint Mr A complains that Revolut Ltd has refused to refund him the money he lost to a scam. Background In May 2023, Mr A was contacted via a social messaging platform and offered what he believed to be a part-time job. Unfortunately, this wasn’t a genuine job but a sca... (8 pages)View decision
