We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5863925
4 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5863925 The complaint Ms R complains that Revolut Ltd did not reimburse the €370,000 she lost to a scam. What happened Ms R had employed the services of a financial management group I will refer to as ‘X’ to help her invest some funds following the sale of a property she owned. They ... (4 pages)View decision -
Decision Reference DRN-5908629
4 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5908629 The complaint Mrs C complains that Revolut Ltd won’t refund £2,924.17 she lost when she was the victim of a job scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored the point. It’s s... (3 pages)View decision -
Decision Reference DRN-5922196
3 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5922196 The complaint Mr M is unhappy Revolut Ltd won’t refund payments he made as part of a scam. What happened In early 2024 Mr M met someone on a dating app and started corresponding with them. Eventually the conversation turned to investments and the money that could be made thr... (8 pages)View decision -
Decision Reference DRN-5922957
3 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5922957 The complaint Miss G complains that Revolut Ltd won’t refund money she lost when she was a victim of a job scam. Miss G is represented, however, to keep things simple, I’ll refer to Miss G throughout my decision. What happened The background to this complaint is well known t... (6 pages)View decision -
Decision Reference DRN-5922742
3 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5922742 The complaint Mr M and Miss E complain that Revolut Ltd won’t refund money they lost when Mr M fell victim to an impersonation scam. The funds were lost from Mr M’s sole account, and Mr M and Miss E’s joint account with Revolut. As it was Mr M who spoke to the scammer, for ... (6 pages)View decision -
Decision Reference DRN-5920240
2 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5920240 THE COMPLAINT Mr M complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr M is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer to Mr M solely in this decision for ... (4 pages)View decision -
Decision Reference DRN-5542720
31 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5542720 The complaint Mr A complains that Revolut Ltd won’t refund the money he lost to an investment scam. Mr A was initially represented in this complaint, but I’ll refer to him as it’s his complaint. What happened The detailed background to this complaint is well known to both p... (9 pages)View decision -
Decision Reference DRN-5002035
31 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5002035 The complaint Mr O complains that Revolut Ltd won’t refund money he lost when he was the victim of a job scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored the point. It’s simply b... (4 pages)View decision -
Decision Reference DRN-5650522
30 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5650522 The complaint Miss K is complaining that Revolut Ltd won’t refund a payment she made as part of a scam. What happened Miss K was selling some items on an online marketplace and she was contacted by someone (“the scammer”) claiming to be a buyer. The scammer said they’d paid ... (3 pages)View decision -
Decision Reference DRN-5237433
30 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5237433 The complaint Ms M complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to an investment scam. She’s represented by a firm of solicitors. For simplicity, I’ll refer to Ms M throughout this decision. What happened The background is known to both parties, so ... (4 pages)View decision