We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5290317
30 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5290317 The complaint Mr K is unhappy that Revolut Ltd have refused to refund transactions he said he didn’t authorise. What happened Mr K contacted Revolut to report that there were eight unauthorised transactions present on his account totalling just under £600. The transactions ... (3 pages)View decision -
Decision Reference DRN-5915417
30 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5915417 The complaint Mr I complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. Mr I has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr I himself where I also mean the representative. What happened... (6 pages)View decision -
Decision Reference DRN-5468626
29 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5468626 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision What happened The background of this c... (4 pages)View decision -
Decision Reference DRN-5682474
29 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5682474 The complaint Mr R is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. Mr R is represented by a third party, but for ease of reference I will refer to Mr R throughout the decision. What happened The background to this complaint is well known to both partie... (5 pages)View decision -
Decision Reference DRN-5488405
29 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5488405 The complaint Miss E complains Revolut Ltd (“Revolut”) won’t refund the money she lost to an investment scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here: In Nove... (5 pages)View decision -
Decision Reference DRN-5912855
29 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5912855 The complaint Mr K complains that Revolut Ltd won’t refund the money he lost to an investment scam. Mr K is represented in this complaint, but I’ll refer to him as it’s his complaint. What happened The detailed background to this complaint is well known to both parties. So,... (10 pages)View decision -
Decision Reference DRN-5911579
28 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5911579 The complaint Mr B complains that Revolut Ltd didn’t do enough to help him when he told it about a dispute he had with a merchant over goods paid for using his Revolut debit card. What happened In January 2025 Mr B purchased six items from a merchant. The purchase took place... (3 pages)View decision -
Decision Reference DRN-5698146
28 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5698146 The complaint Ms C is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. Ms C is represented by a third-party firm, but I will refer to Ms C here. What happened The background to this complaint is well known to both parties, so I won’t repeat everything her... (4 pages)View decision -
Decision Reference DRN-5872649
28 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5872649 The complaint Ms D complains that Revolut Ltd won’t refund money she lost when she was the victim of a crypto investment scam. Ms D is being represented by a firm I’ll refer to as ‘B’. What happened The background to this complaint is well known to both parties and so I’ll o... (5 pages)View decision -
Decision Reference DRN-5745103
28 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5745103 The complaint Mr T complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. Mr T has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr T himself where I also mean his representative. What happened... (3 pages)View decision