We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5493664
27 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5493664 The complaint Miss P complains that Revolut Ltd won’t refund the full amount of money she says she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions o... (3 pages)View decision -
Decision Reference DRN-5858651
24 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5858651 The complaint Mrs V complains that Revolut Ltd won’t refund money she says she lost to an investment scam. Mrs V is professionally represented, however, to keep things simple, I’ll refer to Mrs V throughout my decision. What happened The details of this complaint are well kn... (3 pages)View decision -
Decision Reference DRN-5728482
24 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5728482 The complaint Mr G complains about Revolut Ltd. He says that Revolut failed to protect him when he fell victim to a cryptocurrency investment scam and would like it to refund him the money he has lost as a result. What happened Mr G received a phone call out of the blue by... (3 pages)View decision -
Decision Reference DRN-5196475
24 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5196475 The complaint Miss Y complains that Revolut Ltd won’t refund the money she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Miss Y met someone on a social media app who eve... (4 pages)View decision -
Decision Reference DRN-5888997
24 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5888997 THE COMPLAINT Mrs R complains that Revolut Ltd (“Revolut”) will not reimburse her money she says she lost when she fell victim to fraud. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again here in detail... (3 pages)View decision -
Decision Reference DRN-5812833
24 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5812833 The complaint Mr G, initially via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything aga... (4 pages)View decision -
Decision Reference DRN-5904071
24 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5904071 The complaint H, a limited company, complains that Revolut Ltd won’t reimburse them for payments from their account made without their authority. They’d like the funds returned to them. H is represented by Mr L, who was a director at the time. What happened In June 2022, a... (4 pages)View decision -
Decision Reference DRN-5904014
24 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5904014 The complaint Mr H complains that Revolut Ltd didn’t do enough to prevent him falling victim to an investment scam. Mr H has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr H himself, where I also mean the representative.... (8 pages)View decision -
Decision Reference DRN-5806744
24 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5806744 The complaint Mrs W complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In May 2023, Mrs W received a text message from someone who said they were from a recruitment agency and had a potential job for her. Mrs W replie... (3 pages)View decision -
Decision Reference DRN-5783009
24 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5783009 The complaint Mrs W complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In December 2023, Mrs W was looking to buy some cryptocurrency. She found someone selling the cryptocurrency she wanted online, agreed to purchase... (2 pages)View decision