We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-5643295
24 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5643295 The complaint Mr R is unhappy that Revolut Ltd (“Revolut”) didn’t reimburse him after he fell victim to a scam. What happened I issued a provisional decision for this complaint on 10 June 2025. In it I set out the background and my proposed findings. I’ve included a copy of... (10 pages)View decision -
Decision Reference DRN-5302265
24 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5302265 The complaint Mr B complains that Revolut Ltd (“Revolut”) won’t refund payments he made as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understand it to be as follows. M... (3 pages)View decision -
Decision Reference DRN-5314458
24 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5314458 The complaint Miss H is unhappy Revolut Ltd won’t refund a payment she made as part of a scam. What happened In November 2024 Miss H began chatting with someone on social media who introduced her to a cryptocurrency investment opportunity. She was instructed to purchase cryp... (3 pages)View decision -
Decision Reference DRN-5325384
23 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5325384 The complaint Mr B has complained that Revolut Ltd won’t refund money he has lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. What I... (6 pages)View decision -
Decision Reference DRN-5640829
23 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5640829 The complaint Mr C complains that Revolut Ltd won’t reimburse him after he fell victim to an investment scam. Mr C is professionally represented in bringing his complaint, but for ease of reading, I’ll refer to all submissions as being made by Mr C directly. What happened On... (15 pages)View decision -
Decision Reference DRN-5145099
23 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5145099 The complaint Mr M complains that Revolut Ltd won’t refund money he lost to a scam. What happened On 16 May 2024 Mr M made three payments totalling £500 to purchase concert tickets from someone he met online, however the tickets were not sent. When Mr M realised it was a sc... (2 pages)View decision -
Decision Reference DRN-5203973
23 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5203973 The complaint Mr Z complains that Revolut Ltd won’t refund money he lost as a result of a scam. Mr Z is represented, but for ease, I have referred to comments made by his representative as though Mr Z himself made them. What happened The details of this complaint are well kn... (3 pages)View decision -
Decision Reference DRN-5640803
23 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5640803 The complaint Mr C complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. Although Mr C now brings the complaint himself, he was previously helped by a representative. But, for ease of reading, I’ll mostly just refer to Mr C, where I also mean th... (3 pages)View decision -
Decision Reference DRN-5304958
20 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5304958 The complaint Miss E is unhappy that Revolut Ltd won’t refund payments she made as part of a scam. Miss E brings her complaint via professional representatives, but for simplicity I’ve referred to the actions of Miss E throughout this decision. What happened In 2022 Miss E w... (4 pages)View decision -
Decision Reference DRN-5597691
20 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5597691 The complaint Mr R complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr R said he was contacted by someo... (3 pages)View decision
