We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4538560
10 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4538560 The complaint Mr J complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr J has explained that in January and February... (9 pages)View decision -
Decision Reference DRN-5128422
10 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5128422 The complaint Mr P is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Around Septemb... (9 pages)View decision -
Decision Reference DRN-4954806
10 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4954806 The complaint Mr S complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr S is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties... (9 pages)View decision -
Decision Reference DRN-5383016
10 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5383016 The complaint Mr J complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both part... (5 pages)View decision -
Decision Reference DRN-4608205
7 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4608205 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A has previously been represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The backgrou... (3 pages)View decision -
Decision Reference DRN-5374388
7 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5374388 The complaint Mr S complains Revolut Ltd won’t refund the money he lost to a scam. What happened In early 2023, Mr S came across an advert featuring a media personality promoting a cryptocurrency investment opportunity. He clicked a link on it to follow up and give his conta... (10 pages)View decision -
Decision Reference DRN-5209116
7 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5209116 The complaint Mr P complains that Revolut Ltd failed to protect him when he fell victim to a cryptocurrency investment scam. Mr P is represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and has b... (12 pages)View decision -
Decision Reference DRN-5365933
7 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5365933 The complaint Mrs C complains Revolut Ltd won’t won’t refund the full amount of money she lost after she fell victim to an ‘authorised push payment’ (“APP”) scam. What happened Our investigator didn’t uphold the complaint. Our investigator found Revolut intervened on four o... (2 pages)View decision -
Decision Reference DRN-5267347
7 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5267347 The complaint Mr R complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr R has previously been represented by a third party. To keep things simple, I will refer to Mr R throughout my decision. What happened The backgrou... (4 pages)View decision -
Decision Reference DRN-4934489
7 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4934489 The complaint Mr H is unhappy that Revolut Ltd (“Revolut”) didn’t reimburse him after he fell victim to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here, but in summary, I understand it to be as follow... (10 pages)View decision
