We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5750061
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5750061 The complaint Mrs R complains that Revolut Ltd (Revolut) won’t refund money she lost when she fell victim to a job scam. What happened The background to this complaint is well known to both parties, so, I’ll only provide an overview and focus on giving my reasons for my dec... (5 pages)View decision -
Decision Reference DRN-5810868
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5810868 The complaint Miss K complains that Revolut Ltd (“Revolut”) hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Miss K has explained that in May ... (2 pages)View decision -
Decision Reference DRN-5728476
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5728476 The complaint Mr C is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I’ll focus on giving the key reasons for my decision. This is not a discou... (2 pages)View decision -
Decision Reference DRN-6087593
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6087593 The complaint Mr C complains about Revolut Ltd’s “Revpoints” scheme. What happened Mr C says he noticed that his Revolt account spare change facility had been converted to Revpoints. He says he had no idea what Revpoints were and assumed it was a loyalty program. Mr C says h... (2 pages)View decision -
Decision Reference DRN-5198331
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5198331 The complaint Ms K complains Revolut Ltd (“Revolut”) hasn’t refunded funds she lost as the result of a scam. Ms K has referred her complaint to us via a professional representative, for ease of reading this decision I will refer to Ms K for the most part. What happened Both... (3 pages)View decision -
Decision Reference DRN-6132857
5 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6132857 The complaint Ms K complains that Revolut Ltd have failed to refund £1,953.30 she says she lost to an impersonation scam. She’s also concerned that Revolut didn’t do enough to try and recover the lost funds. Ms K is being supported in her complaint by her husband. But for ea... (3 pages)View decision -
Decision Reference DRN-5915354
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5915354 The complaint Miss L complains that Revolut Ltd hasn’t fully refunded the money she lost when she fell victim to a scam. What happened Miss L was contacted on a mobile messaging service by someone saying they had a job offer for her. Miss L believed she would be completing ... (3 pages)View decision -
Decision Reference DRN-5781424
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5781424 The complaint Mrs A complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mrs A fell victim to a job scam in March... (5 pages)View decision -
Decision Reference DRN-5811913
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5811913 The complaint Miss O complains that Revolut Ltd failed to protect her from losing money in a scam. A professional representative, C, has brought the complaint to the Financial Ombudsman Service on Miss O’s behalf. What happened The background to this complaint is well known ... (4 pages)View decision -
Decision Reference DRN-5970683
4 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5970683 The complaint Mr M complains that Revolut Ltd (Revolut) hasn’t refunded him, following a dispute he raised. What happened On 20 July 2025, Mr M purchased a mobile device and USB cable from an online retailer I’ll call ‘G’. The total price was €1,160.34 and Mr M paid using hi... (2 pages)View decision