We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-5268314
4 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5268314 The complaint Mr M complains Revolut Ltd blocked a payment he wanted to make and then took too long to release it. Mr M complains that this caused immense stress and hardship. What happened Mr M has an account with Revolut. Mr M attempted to make an urgent payment on 19 Sept... (2 pages)View decision -
Decision Reference DRN-5304842
4 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5304842 Complaint Ms E is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In March 2023, Ms E saw an advertisement on a social media platform promoting an investment opportunity. It appeared to have been endorsed by a well-known public figur... (3 pages)View decision -
Decision Reference DRN-5306415
4 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5306415 The complaint Mrs A complains Revolut Ltd didn’t send her a customised debit card she had ordered and the customer service she received. What happened I sent the parties a provisional decision in January 2025, in which I set out the following background information to the co... (3 pages)View decision -
Decision Reference DRN-5304982
3 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5304982 The complaint Mr L complains that Revolut Ltd hasn’t protected him from losing money to scams – an investment scam and a follow-on recovery scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summar... (4 pages)View decision -
Decision Reference DRN-5066041
3 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5066041 The complaint Mrs B complains that Revolut Limited didn’t do enough to prevent her from falling victim to a scam. Mrs B has used a representative to bring her complaint, but for ease of reading, I’ll mostly just refer to Mrs B herself where I mean both her and the represent... (3 pages)View decision -
Decision Reference DRN-4693975
3 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4693975 The complaint Miss T is complaining that Revolut Ltd won’t reimburse money she lost to a scam. What happened The circumstances of the scam are well-known to both parties so I won’t describe them in detail here. In short, in June 2023 Miss T fell victim to an investment scam ... (3 pages)View decision -
Decision Reference DRN-4949399
31 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4949399 The complaint Mr R complains about the way Revolut Ltd handled his chargeback claim. What happened Mr R booked a rental car with a merchant, M, using his Revolut debit card to be collected on 18 March 2024 at an airport abroad. He said when he arrived at the airport to colle... (2 pages)View decision -
Decision Reference DRN-5103466
31 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5103466 The complaint Mr A complains Revolut Ltd didn’t do enough to protect him when he fell victim to a job scam. What happened Mr A has an account with Revolut and has been a customer for around five years. He has accounts elsewhere including accounts with businesses who I’ll ref... (3 pages)View decision -
Decision Reference DRN-5012078
31 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5012078 The complaint Miss H complains that Revolut Ltd is refusing to refund her the amount she lost as the result of a scam. Miss H is being represented by a third party. To keep things simple, I will refer to Miss H throughout my decision. What happened The background of this com... (8 pages)View decision -
Decision Reference DRN-5276025
31 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5276025 The complaint Mr H’s complaint is about Revolut Ltd’s refusal to reimburse him money he says he lost due to a scam. Mr H is represented by CEL Solicitors in this matter. However, I will refer to Mr H solely in this decision for ease of reading. What happened The circumstanc... (4 pages)View decision
