We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-5228491
31 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5228491 The complaint Mr S complains that Revolut Ltd didn’t do enough to prevent the loss he suffered when he fell victim to a scam. Mr S has used a representative to bring his complaint. But for ease of reading, I’ll mostly refer to Mr S himself where I also mean the representati... (3 pages)View decision -
Decision Reference DRN-5049944
31 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5049944 The complaint Miss G complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Miss G fell victim to an investment scam after she read an article online and followed a link she found in it. She gave her details and was contacted by an i... (3 pages)View decision -
Decision Reference DRN-4997567
31 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4997567 The complaint Mr L says Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr L saw an advert online for a cryptocurrency investment firm. He sent funds between March and April 2023 to an account he created with... (7 pages)View decision -
Decision Reference DRN-5245358
31 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5245358 The complaint Mrs H complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In January 2023, Mrs H saw an advert online featuring a well-known public figure advertising investing in cryptocurrency. She followed a link in t... (10 pages)View decision -
Decision Reference DRN-5093793
30 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5093793 The complaint Mrs A complains about the actions of Revolut Ltd when she lost money to a scam. Mrs A is being represented by a claims management company but for ease I’ll only refer to Mrs A. What happened The detailed background to this complaint is well known to both part... (9 pages)View decision -
Decision Reference DRN-5172181
30 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5172181 The complaint Ms F says Revolut Ltd (“Revolut”) refuses to refund her for transactions on her account she didn’t authorise. What happened The facts of this case are well known to both parties, and due to Ms F’s vulnerabilities, I understand it is beneficial to keep things sh... (2 pages)View decision -
Decision Reference DRN-4966328
30 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4966328 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr M was cold called by an investment company who turned out to be a scam. He had to pay into the ‘investment’ through a cryptocurrency prov... (7 pages)View decision -
Decision Reference DRN-4731877
29 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4731877 The complaint Ms K complains that Revolut Ltd won’t reimburse her after she fell victim to an investment scam. Ms K is represented by a family member in bringing her complaint to our service, but for ease of reading, I’ll refer to all submissions as being made by Ms K direct... (4 pages)View decision -
Decision Reference DRN-4734914
28 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4734914 Complaint Mr B is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to a scam. Background On 8 April 2023, Mr B received a call from an individual who claimed to be an employee of a bank which I’ll refer to as Bank H. Mr B holds his own main bank account wit... (7 pages)View decision -
Decision Reference DRN-5002268
28 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5002268 The complaint Mr C has complained that Revolut Ltd hasn’t refunded the funds he says he lost to an investment scam What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions o... (8 pages)View decision
