We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-5105225
23 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5105225 The complaint Mrs N complains that Revolut Ltd didn’t protect her from an investment recovery scam. What happened In mid-2022 Mrs N fell victim to two investment scams. In 2023, Mrs N was contacted by someone claiming she was owed a £20,000 refund. Mrs N downloaded screensha... (3 pages)View decision -
Decision Reference DRN-5147280
23 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5147280 The complaint Mrs B complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Mrs B was contacted via a messaging app about an investment opportunity, which turned out to be a scam. She was told the investment was buying and selling cur... (9 pages)View decision -
Decision Reference DRN-5147932
23 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5147932 The complaint Mr L complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr L has explained that in October 2023 he made... (4 pages)View decision -
Decision Reference DRN-5275033
22 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5275033 The complaint Mr P complains that Revolut Ltd (‘Revolut’) won’t refund the money that was lost to a scam. He also complains about the service received once the matter was reported. He is joined in this complaint by his partner (‘Miss T’). As I’ll set out, Miss T was involved... (10 pages)View decision -
Decision Reference DRN-4964496
22 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4964496 The complaint Mr L is unhappy that Revolut Ltd won’t refund money he lost as a result of an investment scam. What happened Mr L was the victim of an investment scam. In summary, he met someone through online dating, who encouraged him to invest in a pre-sale cryptocurrency c... (4 pages)View decision -
Decision Reference DRN-4733494
21 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4733494 The complaint Mr J complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of ... (4 pages)View decision -
Decision Reference DRN-4616634
21 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4616634 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t refund the money he says was lost as the result of a scam. What happened In 2023, Mr A was looking for part time work online. He found a job on a social media platform and provided his contact details. He was c... (4 pages)View decision -
Decision Reference DRN-4634797
20 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4634797 The complaint Mr S complains Revolut Ltd won’t refund the money he lost to a scam. What happened In mid-2022, Mr S was researching investment opportunities when he saw an advert for a company I’ll refer to as V, seemingly promoted by a well-known media personality. Mr S resp... (3 pages)View decision -
Decision Reference DRN-4572702
20 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4572702 The complaint Mr K is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr K fell victim to cruel romance and investment scam. Somebody he’d met online and formed what he... (4 pages)View decision -
Decision Reference DRN-5269586
17 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5269586 The complaint Mr D complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened Mr D has told us that i... (8 pages)View decision
