We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5816969
9 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5816969 The complaint Miss N is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. Miss N is represented by a third-party firm, but I will refer to Miss N here. What happened The background to this complaint is well known to both parties, so I won’t repeat everythi... (3 pages)View decision -
Decision Reference DRN-5801662
9 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5801662 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s represented by a firm of solicitors. To keep things simple, I’ll refer to Mr A throughout this decision. What happened The background is known to both parties... (3 pages)View decision -
Decision Reference DRN-5791516
9 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5791516 The complaint Mr D complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money he lost to an investment scam. Mr D referred his complaint to this service with the help of a professional representative. However, for ease of reading, I’ll refer only to Mr D throughout my... (6 pages)View decision -
Decision Reference DRN-5849681
9 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5849681 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was a victim of a scam. Mr M is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events... (4 pages)View decision -
Decision Reference DRN-5868897
8 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5868897 The complaint Mr F complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr F has an account with Revolut which he opened in December 2022. He says he did so at the suggestion of someone who he now knows was a scammer.... (2 pages)View decision -
Decision Reference DRN-5645651
8 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5645651 The complaint Mr G complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr G is being represented by a third party. To keep things simple, I will refer to Mr G throughout my decision. What happened The background of this ... (5 pages)View decision -
Decision Reference DRN-5386547
8 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5386547 The complaint Mr M is unhappy that Revolut Ltd have refused to refund transactions he said he didn’t authorise. What’s happened Mr M contacted Revolut to report that there were six transactions carried out on his account that he didn’t authorise. The transactions were all ... (3 pages)View decision -
Decision Reference DRN-5868044
8 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5868044 The complaint Mr G is unhappy Revolut Ltd won’t refund the money he lost as the result of a scam. Mr G has brought his complaint with the assistance of a professional representative. But for ease I’ll refer to all their submissions as being from Mr G. What happened On 19 Sep... (10 pages)View decision -
Decision Reference DRN-5727054
8 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5727054 The complaint Mr J complains that Revolut Ltd won’t refund money he lost when he was the victim of two investment scams. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2023 Mr J was contacted by... (7 pages)View decision -
Decision Reference DRN-5677256
7 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5677256 The complaint Mr W complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to a recovery scam. He’s represented in this complaint. To keep things simple, I’ll refer to Mr W throughout this decision. What happened In summary, between July 2023 and January 2024, ... (3 pages)View decision