We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5682422
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5682422 The complaint Mr H complains Revolut Ltd won’t reimburse money he lost when he fell victim to a crypto investment scam. Mr H is professionally represented, however, to keep things simple, I’ll refer to Mr H throughout my decision. What happened The background to this complai... (7 pages)View decision -
Decision Reference DRN-5848786
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5848786 The complaint Mr R complains that Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parti... (3 pages)View decision -
Decision Reference DRN-5845503
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5845503 The complaint Mrs A has complained about Revolut Ltd not refunding several payments she says she made and lost to several investment scams. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Mrs A f... (4 pages)View decision -
Decision Reference DRN-5204505
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5204505 The complaint Miss O complains that Revolut Ltd hasn’t refunded her for card payments she made when she was the victim of a scam. What happened Miss O holds an account with Revolut. In July 2024, she was tricked by fraudsters into making three card payments from her Revolut ... (3 pages)View decision -
Decision Reference DRN-5484620
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5484620 The complaint Mrs E complains that Revolut Ltd won’t refund a payment she’s made as part of a scam. What happened Mrs E fell victim to a scam. Mrs E saw an advert on a social media site offering an investment opportunity. After being phoned by the scammers, and speaking to ... (3 pages)View decision -
Decision Reference DRN-5089009
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5089009 The complaint Ms J complains that Revolut Limited won’t refund payments she made as part of a scam. What happened Ms J was initially represented on this complaint. For ease in my decision I’ll refer as though all communication has come from Ms J. Ms J fell victim to a job ... (4 pages)View decision -
Decision Reference DRN-5387573
30 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5387573 The complaint Mrs B complains that Revolut Ltd hasn’t refunded two transactions that left her account due to her falling victim to a safe account scam. What happened Mrs B received a delivery scam phishing text message and as she was expecting a delivery, input her card deta... (3 pages)View decision -
Decision Reference DRN-5470579
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5470579 The complaint Mr G complains that Revolut Ltd (“Revolut”) won’t refund the money he lost as the result of a scam. What happened The background to this complaint is well known by both parties, so I won’t repeat it in detail here. But I understand it to be as follows. Mr G s... (3 pages)View decision -
Decision Reference DRN-5631710
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5631710 The complaint Miss F complains that Revolut hasn’t reimbursed her for payments she says were made by a scammer. What happened Miss F has described falling victim to a scam in 2021 – initially a third party impersonating a selling platform convinced her that they would help h... (3 pages)View decision -
Decision Reference DRN-5811222
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5811222 The complaint Mr C complains Revolut Ltd (“Revolut”) were inconsistent in the handling of his complaint and restricted his account which caused frustration and emotional strain. What happened The facts of this complaint are well-known to both parties, so I won’t repeat them ... (3 pages)View decision