We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-4862188
15 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4862188 The complaint Mr P is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr P fell victim to an investment scam. He says he was introduced to the scheme that purported to ... (9 pages)View decision -
Decision Reference DRN-5231397
15 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5231397 The complaint Mr W complains that Revolut Ltd hasn’t honoured a ‘refer a friend’ reward payment. What happened Mr W holds an account with Revolut. From time to time, Revolut offers account holders the chance to ‘refer a friend’. This is subject to the friend having never he... (2 pages)View decision -
Decision Reference DRN-5263342
15 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5263342 The complaint Mrs A complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs A has an account with Revolut and accounts elsewhere too including an account with a bank who I’ll refer to as “S” throughout the rest of this deci... (3 pages)View decision -
Decision Reference DRN-4976740
15 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4976740 The complaint Miss F complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened Miss F has an account with Revolut which she says she opened during this scam and at the scammer’s suggestion. She has accounts elsewhere too. Miss F ... (2 pages)View decision -
Decision Reference DRN-5129368
15 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5129368 The complaint Mr H complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr H has an account with Revolut that he opened in January 2023. He has an account elsewhere too with a business who I’ll refer to as “H” through... (2 pages)View decision -
Decision Reference DRN-5110369
15 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5110369 The complaint Mrs D complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost after falling victim to a scam. What happened In late 2022 Mrs D saw an advertisement for a cryptocurrency investment opportunity on a social media site, which was promoted by a well-... (5 pages)View decision -
Decision Reference DRN-4915405
14 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4915405 The complaint Mr M complains that Revolut Ltd didn’t protect him when he fell victim to a Safe account scam. What happened Mr M received a call from someone purporting to be his bank. They explained there’d been unusual activity on his account and asked him to confirm if a p... (4 pages)View decision -
Decision Reference DRN-4717347
13 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4717347 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a job scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The core facts are not in dispute so I will focu... (2 pages)View decision -
Decision Reference DRN-5175262
13 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5175262 The complaint Miss M complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by a safe account scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known ... (11 pages)View decision -
Decision Reference DRN-5255912
13 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5255912 The complaint R is a limited company. It complains that Revolut Ltd (‘Revolut’) won’t refund the money it lost as a result of a scam and about the service it received once the matter was reported. It is being represented by one of its Directors who I’ll refer to as ‘Miss T’.... (9 pages)View decision
