We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5199431
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5199431 The complaint Mr H is complaining that Revolut Ltd hasn’t agreed to refund a payment he made to a scam. What happened The circumstances of this complaint are known to both parties so I’m only going to summarise them here. Mr H was using an online marketplace as a seller. In... (4 pages)View decision -
Decision Reference DRN-5814025
30 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5814025 The complaint Mr J is complaining that Revolut Ltd didn’t do enough to prevent him from making a payment to a scam. The complaint is brought on his behalf by a professional representative, but I’ll mainly refer to Mr J here. What happened The circumstances of the scam are kn... (6 pages)View decision -
Decision Reference DRN-5001334
30 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5001334 The complaint Mr L complains that Revolut Ltd will not refund money he lost to a scam. Mr L is represented by a firm, but for ease I have only referred to Mr L in this decision. What happened The details of this complaint are well known to both parties, so I won’t repeat it ... (5 pages)View decision -
Decision Reference DRN-5729824
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5729824 The complaint Mr R complains that Revolut Ltd won’t refund him money he lost in an investment scam and an impersonation scam. Mr R is being represented by a professional representative, but for ease of reading I’ll just refer to Mr R. What happened The circumstances surround... (4 pages)View decision -
Decision Reference DRN-5040147
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5040147 The complaint Mr S complains Revolut Ltd won’t refund money he lost to a scam. Mr S is represented by a firm, but for ease I have only referred to Mr S in my decision. What happened The background to this complaint is well known to both parties so I will not repeat it in det... (3 pages)View decision -
Decision Reference DRN-5681173
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5681173 The complaint E complains that Revolut Ltd won’t refund the full amount of money it says it lost to a scam. What happened The circumstances of the complaint are known to both parties, so I’ll only set out the key points here. E says it was introduced to an investment opportu... (3 pages)View decision -
Decision Reference DRN-5848988
30 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5848988 The complaint Z, a trust, complains that Revolut Ltd have declined to refund them for funds they lost to an email intercept scam. Z has appointed professional representatives for this case. But for ease of reading I’ll refer mostly to Z and the trustee, Mrs C. What happened... (4 pages)View decision -
Decision Reference DRN-5848977
30 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5848977 The complaint Z, a trust, complains that Revolut Ltd have declined to refund them for funds they lost to an email intercept scam. Z has appointed professional representatives for this case. But for ease of reading I’ll refer mostly to Z and the trustee, Mrs C. What happene... (4 pages)View decision -
Decision Reference DRN-5549443
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5549443 The complaint Ms M complains Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties, ... (3 pages)View decision -
Decision Reference DRN-5425049
29 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5425049 The complaint Ms G has complained about Revolut Ltd not refunding several payments she says she made and lost to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Ms G fell vict... (3 pages)View decision